Important changes to
Protection<360>
®
are
happening ― effective April 15, 2020.
Here’s what’s happening.
As part of our commitment to provide premium features that keep our customers protected and connected, we’ve had to assess our program offer. As a result,
the monthly cost of the Protection<360>
®
plan is increasing for certain device tiers.
See if this impacts your device.
Find the tier your device belongs to in the device list below and match it to the corresponding Monthly Charge table to see what your monthly price will be
as of April 15, 2020.*
Provider and Administrator Information: Property insurance (for loss and theft coverage) is underwritten by: American Bankers Insurance Company of Florida (NAIC 10111; Principal Address: 11222 Quail Roost Drive, Miami,
FL 33157, 305-253-2244; Jurisdiction: Washington, D.C., and all states in the United States; Domicile: FL) in all states except New York. Coverage is provided under a Master Policy issued to T-Mobile USA, Inc. (“T-Mobile”).
You will be the Certificate holder on T-Mobile’s Insurance Policy for loss and theft coverage benefits. The Service Contract Obligor is Federal Warranty Service Corporation in all states, except in CA — Sureway, Inc.; in FL
— United Service Protection, Inc.; in OK — Assurant Service Protection, Inc. The address and phone number of each service contract provider is P.O. Box 105689, Atlanta, GA 30348-5689; 1-877-881-8578. These programs
are administered by The Signal P/C License #53379 (PA); P/C License #0D79676 (CA); 480 E. Swedesford Rd, Suite 350, Wayne, PA 19087; 1-877-881-8578. In OK, the Service Contract Administrator is The Signal, L.P. Tech
PHD by Assurant is provided by The Signal. These companies and CWork Solutions, LP operate under the trade name Assurant. For CA customers, the California Department of Insurance consumer hotline is 1-800-927-4357.
For MD customers, the Maryland Department of Insurance consumer hotline is 1-800-492-6116. In UT, insurance coverage is provided under form number AB3460PPC-1112. To request a sample of state-specific coverage
documents prior to purchasing coverage, or for general program inquiries, please call 1-866-450-5185.
There is no change to service fees/deductibles.
CL07084-0220_NW © 2020 Assurant, Inc.
* Effective date is based on the start of your first billing cycle on or after April 15, 2020.
New monthly charge on or after
04/15/2020*
5 & BYOD $ 15 $ 18
4 $ 14 $ 16
3 $ 12 $ 13
2 $ 9 $ 9
1 $ 7 $ 7
Device tier
Current
monthly charge
JOY TAB Kids 2
IDOL 4S 3
Alcatel Tier
Z2 Force 5
Desire 1
10 3
life
One M9
2
HTC Tier
6T
7T
3
7 Pro 4
OnePlus Tier
Hydro WAVE 1
DuraForce PRO, DuraForce XD 3
Kyocera Tier
Moxee Signal 1
KonnectONE Tier
iPad
iPad 7
th
Gen
iPad Mini 4
iPhone 6s
iPhone SE
Watch Series 3
Watch Series 5
3
iPad Pro 9.7
iPhone 6s Plus
iPhone 7, iPhone 7 Plus
Watch Series 4
4
iPad Pro 10.5-inch
iPad Pro 11-inch
iPad Pro 12.9-inch
iPhone 6 Plus
iPhone 8, iPhone 8 Plus
iPhone X
iPhone XR
iPhone XS, iPhone XS MAX
iPhone 11
iPhone 11 Pro, iPhone 11 Pro Max
Watch Nike+ Series 3
5
Apple Tier
Aristo
Aristo 2 Plus
Aristo 4+
K7, K10
K20 Plus
1
G6
Q7+
3
V10
V30+
5
G7
G8
V30
4
G Pad X 8.0
G Pad X2 8.0 Plus
G Stylo
K30
K40
Stylo 2 PLUS, Stylo 3 PLUS
Stylo 4
Stylo 5
2
LG Tier
Classic 2
Priv 4
BlackBerry Tier
Classic
Rogue
Snap
Surf
1
Coolpad Tier
GO8 1
Geotab Tier
Lumia 640 1
Microsoft Tier
e
4
e
6
REVVLRY
1
Motorola Tier
Pixel 3a
Pixel 3a XL
3
Google Tier
E5 Play
E5 Plus
G7 Power
REVVLRY+
2
1
3T 8
A30
Fierce 4
Fierce XL
GO FLIP, GO FLIP 3
JOY TAB
LINKZONE
REVVL
Pixel 4 XL 5
Pixel 3
Pixel 3 XL
Pixel 4
4
Family Connect 2
Timex Tier
Galaxy A10e
Galaxy Core Prime
Galaxy Grand Prime
Galaxy J3 Prime
Galaxy J3 Star
1
Galaxy A20
Galaxy J7 Prime
Galaxy J7 Star
Galaxy Tab A
Gear S
Gear S2
2
Galaxy Note 5
Galaxy S7 Edge
Galaxy S8 Active
Galaxy S8, Galaxy S8+
Galaxy S9, Galaxy S9+
Galaxy Tab S6
4
Galaxy Note 8
Galaxy Note 9
Galaxy Note 10+ 5G
Galaxy S10
Galaxy S10 5G
Galaxy S10+
Galaxy S10e
5
Galaxy S3 Classic
Galaxy S7
Galaxy Watch
Galaxy Watch Active2
Gear S3
3
Samsung Tier
LineLink
REVVL 2
Test Drive
SyncUP DRIVE, SyncUP DRIVE 2
1
REVVL 2 Plus 2
T-Mobile / WondaLink Inc. Tier
Avid Plus, Avid Trio
Cymbal
Falcon
Obsidian
ZMAX PRO
1
Quartz 2
Spro 2 3
ZTE Tier
DEVICE LIST
PROTECTION<360>
®
MONTHLY CHARGE
Device Tier
Protection<360>
Monthly Cost
1 $7
2 $9
3 $12
4 $14
5 and BYOD $15
Protection.
Upgrades. Support.
Why worry about your device when you can rest easy knowing it’s covered?
Protection<360>™ does just that.
It helps protect your device from life’s mishaps, lets you upgrade when you
want and gives you the support you need practically whenever you need it.
For complete peace of mind, the choice is Protection<360>.
Additional Services
− JUMP!
®
Upgrades - Upgrade your qualifying device purchased on an
Equipment Installment Plan (EIP) after 12 months or when 50 percent of
the EIP device balance has been paid.
− Tech PHD by Assurant
®
** - File claims, view plan and deductible
information, find useful tips tailored to your specific device, and access live
support for all your connected devices.
− McAfee
®
Security for T-Mobile with ID Theft Protection*** - Protect your
identity and up to 10 devices like PCs, Macs, smartphones and tablets with
one account. Download the app on the Google Play™ store or App Store
to help you:
• Safeguard your devices against online threats, viruses, data loss and
risky apps
• Track your lost device, sound an alarm and lock and wipe data remotely
• Eliminate the hassle of remembering passwords with the True Key™ app
• Detect and resolve identity theft to protect you from fraud
*
The $29 accidental damage iPhone screen-only repair service fee only applies to the first two
claims during the eligibility period. After that, and for all other accidental damage claims, the
service fee is $99.
**
Download and register the Tech PHD by Assurant app to have full access to features. Availability
and features may vary by device and operating system.
***
McAfee Security for T-Mobile with ID Theft Protection is provided by McAfee. For more
information and legal disclaimers, visit: https://www.mcafee.com/consumer/en-us/policy/global/
legal.html
†
Your new Apple device is eligible for AppleCare Services during the first 24 months from the
date you enroll in Protection<360>, and as long as your plan coverage remains uninterrupted.
You will be charged a service fee of $99 for iPhone screen damage if you lose service due to
non-payment or device ineligibility. Once your Apple device is no longer eligible for AppleCare
Services, our obligations to you will be provided by another authorized repair center.
††
Express Replacement Service may require a credit card authorization to serve as security for
the retail price of the covered device. If you don’t return the replaced device or part as instructed,
or return a replaced device or part that is ineligible for service, your credit card will be charged for
the authorized amount.
What’s the monthly cost?
Easy online, self-serve access is available at mytmoclaim.com. You can
also file a claim by calling 1-866-866-6285 or using the Tech PHD app.
Remember to file a claim within the time frame indicated in your coverage
documents. Have the following information ready:
• Make, model, IMEI and details about what happened to your damaged or
lost device
• Contact info (Have your my.t-mobile.com user ID and password handy
so we can verify your identity. We may ask you for your picture ID in the
claims process.)
• Payment method for service fee/deductible
• Shipping information
You may be required to provide additional documentation – such as a proof
of loss form – to process your claim.
Important stuff you need to know:
JUMP!
®
Upgrades Summary
You are eligible for this benefit only if you have an EIP, and after paying 50 percent of your device cost.
You must also be current with your scheduled EIP payments and your wireless service payments.
The device must be in good working order. JUMP! Upgrades from T-Mobile; trade-in benefits through
CWork Solutions, LP. Program administrative fees paid to CWork Solutions, LP.
Tech PHD Summary
Download and register to have access to the Tech PHD features. Availability and features may vary by
device, operating system or plan. Data charges may apply. During registration, you’ll be provided the
End User Licensing Agreement, which includes your rights for the product and the product’s terms
of use.
McAfee
®
Security for T-Mobile Summary
McAfee Security for T-Mobile with ID Theft Protection is provided by McAfee. For more information
and legal disclaimers, visit https://www.mcafee.com/consumer/en-us/policy/global/legal.html. Fraud
Reimbursement Recovery Coverage is subject to the terms and conditions of the policy. Identity Theft
Protection Essentials: Eligibility requires a qualifying free trial or a paid subscription with McAfee
or a participating partner, enrollment in automatic renewal (turned on) and a valid credit card, debit
card or other payment mechanism on file for your account. The subscription will be granted to the
registered McAfee accountholder. Fair Credit Reporting Act (FCRA): You have numerous rights under
the FCRA, including the right to dispute inaccurate information in your credit report(s). Consumer
reporting agencies are required to investigate and respond to your dispute, but are not obligated to
change or remove accurate information that is reported in compliance with applicable law. While
this plan can provide you assistance in filing a dispute, the FCRA allows you to file a dispute for free
with a consumer reporting agency without the assistance of a third party. Offered only in the U.S.
Some features may require registration and a valid SSN to activate. See System Requirements for
additional information. While McAfee Identity Theft Protection provides you tools and resources to
protect yourself from and recover from identity theft, no identity can be completely secure. For more
information and terms, visit https://www.mcafee.com/consumer/en-us/policy/global/legal.html.
Other important information about device protection plans:
Device Protection Summary
We’ll provide you with a copy of the coverage documents with full details on benefits, exclusions and
service fees/deductibles when you enroll in the program. Coverage documents will be delivered in
English. The language in this advertisement is for informational purposes only and may differ from
your coverage documents due to linguistic differences. Your English-language documents contain the
official terms of your policy and will take precedence in the event of a dispute.
• T-Mobile employees are not licensed insurance agents, and are not qualified or authorized to assess
the adequacy of your existing coverages. This program may duplicate other coverages you may
have, such as homeowner’s or renter’s insurance. This program would cover you before any other
insurance. You may check with your licensed agent for your own insurance assessment.
• T-Mobile receives compensation for services performed in connection with this program.
• For accidental damage, loss or theft, you’re allowed up to three covered claims for Protection<360>,
or two covered claims for basic Device Protection, within 12 months of no more than $1,500 each.
There is no limit to covered hardware service (mechanical breakdown) claims.
• This program covers the device and the standard charger, standard battery and SIM card (if
applicable to your device). Accessories included in the original device packaging are covered in the
event of a simultaneous incident affecting both the device and the accessory.
• You must return your damaged or malfunctioning device within 10 days of receipt of your
replacement device. If you do not return the device, you’ll be charged an unrecovered equipment fee
of up to $1,200.
• Exclusions: Losses caused or resulting from abuse, misuse; service performed by anyone not
authorized by us; intentional or cosmetic damage; pre-existing conditions; manufacturer recall;
certain acts of God; consequential damage; and losses covered under a manufacturer’s warranty.
Refer to coverage documents for a full list of exclusions.
• Term: Coverage starts at 12:01 a.m. on the date you enroll. You must enroll in the plan within 30 days
of a qualified T-Mobile device purchase.
• Cancellation: You can cancel your optional coverage at any time by calling 1-800-937-8997 or
visiting my.t-mobile.com. You may cancel at any time and receive a refund and/or credit, if any, within
the time frame required by law. This is a monthly renewable plan and must be paid on a monthly
basis, or coverage will be cancelled in accordance with applicable state law for non-payment. We
will not cancel coverage for non-payment without providing you with the opportunity to pay within
the applicable notice period.
Provider and Administrator Information: Property insurance (for loss and theft coverage) is
underwritten by: American Bankers Insurance Company of Florida (NAIC 10111; Principal Address:
11222 Quail Roost Drive, Miami, FL 33157, 305-253-2244; Jurisdiction: Washington, D.C., and all
states in the United States; Domicile: FL) in all states except New York. Coverage is provided under
a Master Policy issued to T-Mobile USA, Inc. (“T-Mobile”). You will be the Certificate holder on
T-Mobile’s Insurance Policy for loss and theft coverage benefits. The Service Contract Obligor is
Federal Warranty Service Corporation in all states, except in CA — Sureway, Inc.; in FL — United
Service Protection, Inc.; in OK — Assurant Service Protection, Inc. The address and phone number of
each service contract provider is P.O. Box 105689, Atlanta, GA 30348-5689; 1-877-881-8578. These
programs are administered by The Signal P/C License #53379 (PA); P/C License #0D79676 (CA);
480 E. Swedesford Rd, Suite 350, Wayne, PA 19087; 1-877-881-8578. In OK, the Service Contract
Administrator is The Signal, L.P. Tech PHD by Assurant is provided by The Signal. These companies
and CWork Solutions, LP operate under the trade name Assurant. For CA customers, the California
Department of Insurance consumer hotline is 1-800-927-4357. For MD customers, the Maryland
Department of Insurance consumer hotline is 1-800-492-6116. In UT, insurance coverage is provided
under form number AB3460PPC-1112. To request a sample of state-specific coverage documents
prior to purchasing coverage, or for general program inquiries, please call 1-866-450-5185.
§
Not applicable to basic Device Protection. Refer to Loss/Theft column for the amounts that would
apply to accidental damage claims for basic Device Protection.
§§
There is a $5 processing fee collected by T-Mobile when devices are exchanged through T-Mobile.
The exception is BYOD claims which are handled through Assurant after the manufacturer's
warranty expires.
§§§
The $29 accidental damage iPhone screen-only repair service fee only applies to the first two
claims during the eligibility period. After that, and for all other accidental damage claims, the service
fee is $99.
− Service and support direct from Apple
®
for eligible Apple devices
− 24/7 priority access to Apple experts via chat or phone
− Software support for iOS, iCloud, and Apple-branded iOS apps
− Hardware coverage for your Apple device, battery and
included accessories
− Apple-certified repair or replacement with Express
Replacement Service
††
− Service at Apple Stores and Apple Authorized Service Providers
Protection<360>™
Accidental Damage, Loss and Theft
− Drops? Cracks? Spills? Your device will be repaired or replaced if it’s
accidentally damaged. This includes a $29 screen repair service fee if
your iPhone
®
is eligible for AppleCare Services.*
− Lost or stolen device? Get a replacement device so you can
reconnect quickly.
Hardware Service Issues (Mechanical Breakdown)
− Malfunction? You’re covered if your device experiences mechanical
breakdown. Even after the manufacturer’s warranty expires.
− Broken screen protector? If you purchase and install a screen protector
from a T-Mobile
®
store when you buy a new device or upgrade, you can get
it replaced in-store at no additional cost.
There’s no limit on hardware service (mechanical breakdown) claims.
For Protection<360> accidental damage or loss/theft, you get up to
three claims in any 12-month period based on the date of the first repair
or replacement, and any accidental damage claims serviced through
AppleCare Services will count toward this limit.
For basic Device Protection accidental damage or loss/theft, you get up to
two claims in any one 12-month period based on the date of the first repair
or replacement.
You may enroll while making a qualified T-Mobile device purchase,
lease or finance. If you’d like to enroll afterward, or if you’re bringing your
own device, it must be within 30 days of your transaction and the device
will need to pass a Virtual Mechanical Inspection. Enrollment is optional,
may be cancelled at any time, and is not required to purchase or finance
the device or obtain T-Mobile wireless services.
Please remember to send or receive a call, send a text, or access data
on the device (not using Wi-Fi) to verify your device is active on the
T-Mobile network.
The cost is determined by device tier and will be separately itemized on your
bill. Please see a T-Mobile sales associate or visit mytmoclaim.com to find
your device tier. If you switch your device to one that’s classified in another
tier, and as device depreciation adjustments are made, the monthly charge
for your new tier will be reflected on your T-Mobile bill.
Once your claim is approved, a service fee/deductible (based on your device
tier and the type of claim) will be collected from you by credit card, debit card
or eCheck.
How do I file a claim?
What’s the service fee/deductible for my device?
Are there any claim limits I need to know about?
Almost everything. Smartphones, feature phones, Bring Your Own Devices,
wearables, hotspots, routers and modems are all eligible.
How do I enroll?
AppleCare Services
†
What devices are eligible for device protection?
©2019 T-Mobile USA, Inc.
CL02931-0319_NW
100889.T1012712
Device Tier Loss/Theft Accidental Damage
§
Hardware
Service
§§
1
$10
$10
$0
2
$49
$49
3
$99
With AppleCare Services:
$29
iPhone Screen Repair
§§§
$49
iPad
®
$69
Apple Watch
All other:
$99
4
$149
5
$249
BYOD
$249 $99
When you file a claim, you’ll be presented with the replacement options
available to you, which may include service through Apple, device
replacement through JUMP! Upgrades and advanced exchange replacement
by mail. If your device is replaced:
• It’ll be with a reconditioned one of like kind and quality. If a reconditioned
device is not available, we’ll replace it with a new device of like kind and
quality. Device color may vary depending on availability.
• It’ll be shipped the next business day, when available, at no additional cost
to you, once your claim is approved by Assurant.
• You’ll have 10 days to return your damaged device. Otherwise, a
non-return fee will apply. Instructions on how to return the device and
prepaid shipping materials will be provided.
• The replacement comes with a six-month warranty or the original
manufacturer’s warranty; the longer term applies.
There’s a basic Device Protection option for $1 less per month with
coverage that only includes accidental damage, loss, theft and hardware
service protection (excluding broken screen protector replacement), and
none of the Additional Services listed (including AppleCare Services). You’ll
also pay a higher accidental damage deductible if you have a device that’s
in Tier 4 or higher. (This plan is not available for BYOD.)
The information in this document does not apply to NY residents.
PROTECTION<360>
™
