TERMS & CONDITIONS
sales.enquiries@journeybeyond.com | 1800 703 357 (In Australia) | +61 8 8213 4401 (Outside Australia)
TRAVEL PERIOD 1 JANUARY 2024 31 DECEMBER 2024
1. GENERAL
Prices are valid as of 02 November 2022, for travel 01 January 2024 to 31
December 2024. All train travel, trip/holiday package, accommodation, day tour
or overnight tour prices are quoted in Australian dollars inclusive of GST. Fares,
packages and prices are subject to change without notice prior to booking. If a guest
has booked a rail journey that includes lights, hotel accommodation, car hire or
touring, these components will not be booked until a booking deposit is received.
2. BOOKING
CONFIRMED BOOKING
Your booking of a Rail Journey or Holiday Package is conirmed when:
(1) You have made the booking and have provided Journey Beyond Rail with all
necessary information to complete the booking; and
(2) You have paid us the Deposit (or other amounts owing at the time of booking),
according to the terms of this agreement; and
(3) We have sent you a Booking Conirmation.
FEE
The Fee for your Rail Journey or Holiday Package is the amount stated in your
Booking Conirmation. You may also be required to pay other amounts in accordance
with the terms of this agreement.
INCLUSIONS
Your Booking Conirmation sets out the details of all goods and services that are
included in your Rail Journey or Holiday Package, and the class of travel of your
booking, also known as level of service on board.
HOLIDAY PACKAGES
Journey Beyond Rail does not own, operate or control third party suppliers of services
that are not included in rail fares or purchased in addition to rail travel (for example
accommodation, sightseeing, tour operators, transportation companies, cruises etc).
Additional conditions may apply, to be conirmed at the time of booking.
3. PAYMENT
This section sets out the required payment timing in relation to each category of rail
journey and/or holiday package. For full details on guest amendment and cancellation
rights for each category of booking, the circumstances in which bookings are
refundable, and associated fees, refer to section 8 of these terms and conditions.
THE GHAN, INDIAN PACIFIC AND GREAT SOUTHERN
‘FLEXIBLE FARES’ RAIL JOURNEY
For Flexible Rail Journeys, full payment will be required at the time of booking.
This payment is per booking and is fully refundable up to 1 day prior to your rail
journey departure.
Failure to make any of the payments associated with the above fares by the time
outlined in this agreement will result in the cancellation of the booking.
‘EVERYDAY FARES’ RAIL JOURNEY AND HOLIDAY PACKAGE
For Everyday Rail Journeys and Everyday Holiday Packages, you may pay the Fee in two
parts:
(1) Deposit - this payment is per booking, payable at time of booking; and
(2) Balance - the diference between the deposit and the total Fee. This must be paid
in all cases no later than 45 days prior to the date of travel. For bookings made at
45 days or less prior to travel, full payment is required at the time of booking.
Failure to make any of the payments associated with the above fares by the time
outlined in this agreement will result in the cancellation of the booking.
‘ADVANCE PURCHASE’ FARES RAIL JOURNEY
Advance Purchase fares are not available within 6 months of travel date and are not
available on every departure.
Fares are valid for Gold Service Twin and Gold Service Single cabins only.
For Advance Purchase Rail Journeys, full payment will be required at the time of
booking.
This payment is per booking.
Failure to make any of the payments associated with the above fares by the time
outlined in this agreement will result in the cancellation of the booking.
‘SAVER’ FARES AND ‘SUPER SAVER’ FARES’ RAIL JOURNEY
Saver and Super Saver fares are not available on every departure.
Fares are valid for Gold Service Twin and Gold Service Single cabins only.
For Saver and Super Saver Rail Journeys, full payment will be required at the
time of booking. This payment is per booking. Failure to make any of the payments
associated with the above fares by the time outlined in this agreement will result in
the cancellation of the booking.
‘ADVANCE SAVER’ FARES HOLIDAY PACKAGE
For Advance Saver Holiday Packages, you may pay the Fee in two parts:
(1) Deposit - this payment is per booking and payable at time of booking; and
(2) Balance - the diference between the Deposit and the total Fee. This must be paid
in all cases no later than 180 days prior to the date of travel. For bookings made at
180 days or less prior to travel, full payment is required at the time of booking.
Failure to make any of the payments associated with the above fares by the time
outlined in this agreement will result in the cancellation of the booking.
‘SPECIAL OFFER’ FARES
For Special Ofers, the Fee is paid in full at the time of booking unless stated
otherwise in the Special Conditions. Special Ofers may have other terms and
conditions included in the Booking Conirmation.
Failure to make any of the payments associated with the above fares by the time
outlined in this agreement will result in the cancellation of the booking.
THE OVERLAND
‘FLEXIBLE’ FARES
For Flexible Rail Journeys, full payment will be required at the time of booking.
This payment is per booking and is fully refundable up to 1 day prior to your Rail
Journey Scheduled departure.
Failure to make any of the payments associated with the above fares by the time
outlined in this agreement will result in the cancellation of the booking.
'EVERYDAY’ FARES
For Everyday Rail Journeys, full payment will be required at the time of booking.
Failure to make any of the payments associated with the above fares by the time
outlined in this agreement will results in the cancellation of the booking.
‘READY RAIL’ FARES
Ready Rail fares are not available on every departure. For Ready Rail, Rail Journeys,
bookings can be made on the Journey Beyond website at journeybeyondrail.com.au.
If the booking is made by phone to one of Journey Beyond’s Travel Centre phone
agents, it will incur a $20 booking fee. This Fare may be allocated non-window seats.
Full payment is required at the time of booking and no amendments or changes can be
made once the booking is conirmed.
‘SPECIAL OFFER’ FARES
For Special Ofers, the Fee is paid in full at the time of booking unless stated
otherwise in the Special Conditions. Special Ofers may have other terms and
conditions included in the Booking Conirmation.
Failure to make any of the payments associated with the above fares by the time
outlined in this agreement will result in the cancellation of the booking.
4. BEFORE YOU CAN TRAVEL
CABIN ALLOCATION
Prior to your scheduled departure date, Journey Beyond Rail will allocate cabins (seats
on The Overland) to you according to the service of your booking. Journey Beyond Rail
will do its best to accommodate any request you might have for a particular cabin
(seats on The Overland) but does not guarantee it. If Journey Beyond Rail is unable to
accommodate you in the service of your booking, you will receive the options set out
in the clause ‘Journey Beyond Rail Cancellation’. If Journey Beyond Rail is unable to
accommodate your request for a particular cabin (seat on The Overland) allocation and
you elect to cancel your booking, this will be considered a ‘Guest Cancellation’ and dealt
with in accordance with the clause ‘Guest Cancellation’.
LUGGAGE
Guests must comply with the relevant luggage requirements set out on the Website
and/or booking conirmation.
sales.enquiries@journeybeyond.com | 1800 703 357 (In Australia) | +61 8 8213 4401 (Outside Australia)
TERMS & CONDITIONS
TRAVEL PERIOD 1 JANUARY 2024 31 DECEMBER 2024
8. GUEST AMENDMENTS, PAYMENTS AND CANCELLATIONS
Subject to availability, you may amend your booking (the date of travel, the components of your package or the number of guests) as follows:
FLEXIBLE EVERYDAY &
EVERYDAY HOLIDAY
ADVANCE
PURCHASE
SAVER SUPER SAVER ADVANCE SAVER
HOLIDAY
Deposit
Value – 100% of
booking fee.
Due – on booking.
Value – 25% of
booking fee.
Due – on booking.
Value – 100% of
booking fee.
Due – on booking.
Value – 100% of
booking fee.
Due – on booking.
Value – 100% of
booking fee.
Due – on booking.
Value – 25% of
booking fee.
Due – on booking.
Final Payment
– Due – 45 days prior to
departure.
– – – Due – 180 days prior
to departure.
Guest Amendments
Changes permitted
up to 1 day prior to
departure.
Changes permitted
up to 45 days prior
to departure. Fare
diference may apply.
Changes permitted
up to 45 days prior
to departure. Fare
diference may apply.
Changes permitted
up to 45 days prior
to departure. Fare
diference may apply.
Changes not
permitted.
Changes permitted
up to 180 days prior
to departure. Fare
diference may apply.
Amendment Fee
No charge. First change: FOC*
Subsequent changes:
$99.00 per guest per
change.
Change Fee: $99.00
per guest per change.
Change Fee: $99.00
per guest per change.
– Change Fee: $99.00
per guest per change.
Guest Amendments
Due to Government
Imposed Restrictions
45 days and under prior to original scheduled departure, amendment to travel date allowed at any time with no fee. If new
travel date is not selected see ‘Force Majeure Cancellations’.
14 Day Change of
Mind Policy
If booked more than
60 days prior to
departure, eligible for
a full refund provided
cancellation is made
within 14 days of the
booking date.
If booked more than
60 days prior to
departure, eligible for
a full refund provided
cancellation is made
within 14 days of the
booking date.*
If booked more than
60 days prior to
departure, eligible for
a full refund provided
cancellation is made
within 14 days of the
booking date.
If booked more than
60 days prior to
departure, eligible for
a full refund provided
cancellation is made
within 14 days of the
booking date.
If booked more than
60 days prior to
departure, eligible for
a full refund provided
cancellation is made
within 14 days of the
booking date.
–
Guest Cancellations
Fully Refundable
if cancelled 1 or
more days prior to
departur.e
100% cancellation fees
apply if no show or if
cancelled less than1
day prior to departure.
Loss of Deposit when
cancelling more than
45 days prior to
departure.
100% cancellation
fees apply 45 days
and under prior to
departure.
100% cancellation
fees apply if cancelled
more than 14 days
after booking date.
25% cancellation fees
apply when cancelling
more than 45 days
prior to departure.
100% cancellation
fees apply 45 days
and under prior to
departure.
100% cancellation
fees apply if cancelled
more than 14 days
after booking date.
Loss of Deposit when
cancelling more than
180 days prior to
departure.
100% cancellation
fees apply 180 days
and under prior to
departure.
*Applies to Rail Journey’s only. Not applicable to Holiday Packages
TRAVEL INSURANCE
Our rail journeys go through remote Australian regions, which sometimes results
in severe weather events, lash looding, bushires, and remote location medical
evacuations. As a result, we highly recommended you purchase travel insurance to
protect you in unforeseen circumstances.
FIT TO TRAVEL
Incomplete information regarding the mobility and itness of you or your guests may
mean that Journey Beyond Rail is unable to allow you or your guests to commence their
train journey on the scheduled day of departure. Please contact Journey Beyond Rail if
you have questions regarding you or your guests’ itness and mobility requirements.
5. ON THE DAY OF TRAVEL
CHECK IN
You must check in with a Journey Beyond Rail representative at the location stated
on your Travel Documents no more than 2.5 hours and no later than 1 hour prior to
the scheduled departure. You must show suitable photo identiication to the Journey
Beyond Rail representative when checking in.
DANGEROUS GOODS
Your luggage must not contain any items which in our opinion are dangerous, illegal,
liable to harm or annoy other guests, or otherwise unsuitable. Animals (except
assistance animals) are not permitted on board. Journey Beyond Rail reserves the right
to eject any guest that fails to comply with this clause.
6. ON THE TRAIN
NO SMOKING POLICY
All Journey Beyond Rail trains are entirely smoke free in accordance with relevant
state government regulations. Guests are not to smoke (including e-cigarettes) on
the train.
SEARCHES
If Journey Beyond Rail has reasonable cause to believe that the guest is carrying a
prohibited item, an authorised representative of Journey Beyond Rail may, subject to
applicable laws, search or inspect the guest’s luggage.
OFF TRAIN EXPERIENCES (OTEs)
We may cancel or modify OTEs due to inclement weather, train scheduling or other
circumstances. There are no refunds for any such cancellations or modiications. OTE’s
are subject to change without notice and further conditions may apply.
7. CANCELLATIONS
Your Rail Journey or Holiday Package could be cancelled under one of the following
three circumstances:
(1) A cancellation arising from your actions or your change of mind, through no
fault of Journey Beyond Rail – see ’14 Day Change of Mind Policy’ and ‘Guest
Cancellations’ in section 8.
(2) A cancellation by Journey Beyond Rail arising from external consequences that
make our performance of the agreement impossible (for example a Force Majeure
event, or the actions of a third party e.g. new government regulation) – see ‘Force
Majeure Cancellations’.
(3) Any other cancellation by Journey Beyond Rail – see ‘Journey Beyond Rail
Cancellations’.
FORCE MAJEURE CANCELLATIONS
For all fare types, in the event of a Force Majeure Cancellation, Journey Beyond Rail
will provide you with a credit note of an amount equal to the monies paid to Journey
Beyond Rail under the booking. The credit note can be applied to the cost of a future
Rail Journey or Holiday Package with us. Time limits and other criteria and conditions
may apply.
JOURNEY BEYOND RAIL CANCELLATIONS
For all fare types, in the event of a Journey Beyond Rail Cancellation, Journey Beyond
Rail will provide you with the option to receive one of the following:
(1) travel on an alternative non-rail holiday package of similar value (where available),
That gets you to the scheduled end destination;
(2) An alternate rail service of the same value at a later date;
(3) A full refund of monies paid to Journey Beyond Rail under the booking; or
(4) A credit note of an amount equal to the monies paid to Journey Beyond Rail under
the booking.
REFUND PAYMENT
Any credit note or refund payable by Journey Beyond Rail under this agreement will
be calculated to take into account the monies actually paid under the booking and the
amount of the Rail Journey or Holiday Package that has been used.
Any refund will be payable to the person who paid for the booking or to the irst
person named on the booking. If a booking was made through a Travel Agent, any
refund will be returned to that Travel Agent for their payment to the guest.
CREDIT NOTE
A credit note can be applied to the cost of a future Rail Journey or Holiday Package
with us. Time limits and other criteria and conditions may apply. Credit notes are not
transferrable or redeemable for a refund. Once a credit note has been redeemed, the
value of the credit becomes non-refundable in the event of cancellation.
SERVICE DISRUPTION
A Service Disruption is a full or partial cancellation of your Rail Journey after your
Rail Journey has commenced.
In the event of a Service Disruption, Journey Beyond Rail will, subject to its
obligations under the Australian Consumer Law, use reasonable endeavours to
re-route you to the next destination by any form of transport at Journey Beyond
Rail’s cost. No refunds are payable for Service Disruptions.
THE GHAN, INDIAN PACIFIC AND GREAT SOUTHERN
sales.enquiries@journeybeyond.com | 1800 703 357 (In Australia) | +61 8 8213 4401 (Outside Australia)
TERMS & CONDITIONS
TRAVEL PERIOD 1 JANUARY 2024 31 DECEMBER 2024
9. OUR OPERATIONS
CONNECTIONS
We cannot guarantee our schedule and we are not liable for any costs deriving from
the failure of a guest to connect with other services. As a result, guests should allow
ample time for connections.
NO LIABILITY FOR OTHER CARRIERS
To the extent permitted by law, Journey Beyond Rail is not liable for any loss or
damage sufered in relation to a guest missing a connecting journey on another
carrier, as a result of any cancelled or delayed Journey Beyond Rail journey.
WARRANTIES, EXCLUSIONS AND LIMITATION OF LIABILITY
To the extent permissible by law (and without limiting the operation of any statutory
guarantee under the Australian Consumer Law), Journey Beyond Rail will not be liable
for any death or personal injury, loss of or damage to luggage or goods, consequential
losses, loss of proit or any similar claims arising from any use of the services or
arising out of Journey Beyond Rail’s negligence, including delay, or any inaccuracy
with respect to information relating to transport, services or pricing.
To the extent that part of the services are supplied to the guest by a third party, any
warranty ofered by Journey Beyond Rail in relation to those services will be limited
to Journey Beyond Rail’s right of redress against the third party arising out of any
alleged fault or defect in the services.
Whilst every efort is made to ensure details of Holiday Packages remain accurate,
situations may arise outside of Journey Beyond Rail’s control where a third-party
holiday component must be substituted or amended. Journey Beyond Rail will not be
liable to refund guest payments as a result of amended itineraries, which are subject
to change without notice.
Nothing in this agreement restricts, limits, or modiies your rights or remedies as a
consumer against Journey Beyond Rail for failure of a statutory guarantee under the
Australian Consumer Law.
10. QANTAS POINTS
You must be a Qantas Frequent Flyer (QFF) member to earn and use Qantas Points.
A joining fee usually applies, however Journey Beyond Rail guests can join for free by
visiting journeybeyondrail.com.au/qantas. Membership and Qantas Points are subject
to the Qantas Frequent Flyer Terms and Conditions. QFF members can earn 1 Qantas
Point per AU$1 spent on eligible bookings or redeem Qantas Points for Classic Rail
Rewards on eligible rail journeys. Limited availability. Further terms and conditions
apply, please visit journeybeyondrail.com.au/qantas for full details. ^Qantas Frequent
Flyers can redeem Qantas Points when booking online at journeybeyond.com.au/
book-now/, using Points Plus Pay. Points Plus Pay allows you to choose the number
of Qantas Points you redeem above the speciied minimum level of 4,000 and pay for
the remainder of the booking value with an Accepted Payment Card (including VISA,
MasterCard or American Express). Further terms & conditions apply, please visit
journeybeyondrail.com.au/qantas for further details.
11. MISCELLANEOUS
Except as expressly set out in this document, and to the extent permissible by law
(but without limiting the operation of any non-excludable laws or regulations), Journey
Beyond Rail will not be liable for any death or personal injury, loss of or damage to
luggage or goods, incidental damages, consequential losses, loss of proit or any like
claims whatsoever arising from any use of, or incidental to, the Services or arising out
of Journey Beyond Rail’s negligence in any way, whatsoever, including delay, or any
inaccuracy with respect to information relating to transport, Services or pricing.
To the extent that the Services, or any component part of the Services, are supplied to
the guest by a third party, any warranty ofered by Journey Beyond Rail in relation to the
Services or component part of the Services will be limited to Journey Beyond Rail’s right
of redress (if any) against the third party supplier arising out of any alleged fault/defect
in the Services, subject only to any Non-Excludable Terms.
12. DEFINITIONS
Australian Consumer Law means the Australian Consumer Law as that term is
deined in the Competition and Consumer Act 2010 (Cth).
Booking Conirmation means the notiication from us to you containing
the details of your booking.
Deposit means the amount of money payable for certain fares as set outin clause 2.
Dollars or $ means Australian Dollars.
Force Majeure event means an event or circumstance which is beyond our control and
without our fault or negligence and which was not reasonably preventable, including:
(1) Riot, war, invasion or acts of terrorism;
(2) Requisition or compulsory acquisition by any governmental or competent authority,
a material change in legislation or directions by a government authority;
(3) Medical outbreak, or contamination of any kind;
(4) Earthquakes, lood, ire, or other physical natural disasters; and
(5) Strikes or industrial disputes which afect an essential part of the service.
Holiday Package means any Holiday Package ofered by us comprising a Rail Journey
component and other components provided to you by third parties. Guest means
anyone travelling with us under your booking.
Rail Journey means any interstate one-way rail journey operated by us, including:
THE GHAN
- Adelaide to Alice Springs or vice versa, Alice Springs to Darwin or vice versa,
Adelaide to Darwin or vice versa
INDIAN PACIFIC
- Sydney to Adelaide or vice versa, Adelaide to Perth or vice versa, Sydney to Perth or
vice versa
GREAT SOUTHERN
- Adelaide to Brisbane or vice versa
THE OVERLAND
- Adelaide to Melbourne or vice versa
Travel Documents means your ticket or other proof of your conirmed booking.
We/us means Experience Australia Group Pty Ltd ACN 614 713 003.
Website means journeybeyondrail.com.au
You means the person or entity that made the booking and is named in the Booking
Conirmation.
FLEXIBLE EVERYDAY READY RAIL
Payment
Value – 100% of booking fee
Due – at time of booking
Value – 100% of booking fee
Due – at time of booking
Value – 100% of booking fee
Due – at time of booking
Guest Amendments
Free of charge up to 1 day prior to
departure
Free of charge up to 45 day prior to
departure
A request to reduce the number of
guests travelling will incur any applicable
cancellation fees
Nil amendments allowed
Guest Cancellations
Fully Refundable if cancelled 1 or more
days prior to departure.
100% cancellation fees apply if no show
or cancelled less than 1 day prior to
departure
100% cancellation fees apply 100% cancellation fees apply
THE OVERLAND
