Cleaning
Owner’s Manual
RoboVac 11c Pet Edition (T2111)
www.eufylife.com
For FAQs and more information, please visit:
T2111 51005000847 V01
01
Table of Contents
02 About Your RoboVac
What's in the Box
RoboVac Anatomy
06 Using Your RoboVac
Important Tips Before Use
Install the Charging Base
Charge Your RoboVac
Start / Stop Cleaning
Select a Cleaning Mode
Schedule Cleaning
Use Your RoboVac with the EufyHome App
Use Your RoboVac with Amazon Alexa / the Google
Assistant (Optional)
Use the Boundary Strips
17 Cleaning and Maintenance
Clean the Dust Collector and Filters
Clean the Rolling Brush
Clean the Sensors and Charging Pins
Clean the Side Brushes
Replace the Side Brushes
21 Troubleshooting
Wi-Fi Connection
25 Specifications
25 Customer Service
02 03
About Your RoboVac
What's in the Box
Additional
High-Performance
Filter
Additional Foam Filter
Boundary Strips
(6.6 ft/2 m length)
Power Adapter Cleaning Tool
Additional Side Brushes (×2)
RoboVac 11c Pet Edition
Charging Base
Remote Control
(AAA Battery ×2)
Safety
Leaflet
Owner’s Manual
Quick Start Guide
RoboVac Anatomy
Top & Side
Auto cleaning On/O button
Bumper
Dust collector
Main power switch (On/O)
Infrared sensor
Dust collector release button
Wi-Fi status light
Bottom
Drop sensors
Charging contact pins
Brush guard
Swivel wheel
Side brushes
Wheels
Dust collector
Rolling brush
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Dust Collector
High-performance filter
Foam filter
Filter cover
Charging Base
Status light
Charging contact pins
Power socket
Suction Inlet
Suction inlet
Dust collector
Remote Control
1
2
3
4
5
6
Return RoboVac to Charging Base
Start/Stop Auto cleaning
Control cleaning direction manually
Adjust the hour and minute
Start Spot cleaning
Start Edge cleaning
Start Single Room cleaning
Install 2 AAA batteries before using the remote control for the first time. Make sure
the positive and negative ends are facing the correct polarity direction as marked in
the battery compartment.
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06 07
Using Your RoboVac
Important Tips Before Use
a
b
c
d
e
f
a
Remove power cords and small objects from the floor that may entangle RoboVac.
b
Remove rugs that are thicker than 0.87 in/22 mm as RoboVac may get trapped. Fold
tasseled edges of area rugs underneath to prevent tangling RoboVac. Do not use
RoboVac on high-pile carpeting.
c
Avoid cleaning spaces lower than 3.9 in/100 mm to prevent RoboVac from getting
stuck.
d
Keep RoboVac away from wet areas.
e
RoboVac may climb on top of objects less than 0.67 in/17 mm in height. Remove these
objects if possible.
f
Anti-drop sensors prevent RoboVac from tumbling down stairs and steep drops. They
may work less effectively when they are dirty, or on reflective/dark-colored floors.
Although the Boundary Strips can be applied to block off the areas you do not
want RoboVac to clean, they should not be solely relied upon to avoid a potentially
dangerous situation. In such cases, it is recommended to place a physical barrier to
block off problem areas where the device may fall.
Install the Charging Base
Place the Charging Base on a hard, level surface and against a wall.
Remove objects within 3 ft/1 m of the left and right side and within 6 ft/2 m of the
front of the Charging Base.
Connect the round connector of the adapter into the power socket on the Charging
Base and the other end into a wall outlet.
T
- Install the Charging Base in a
location that RoboVac can easily
access.
- Always keep the Charging Base
plugged in, otherwise RoboVac
will not automatically return to it.
- The LED indicator on the Charging Base is SOLID GREEN when RoboVac is NOT docked.
- The LED indicator on the Charging Base is OFF when RoboVac is docked.
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Charge Your RoboVac
• RoboVac has a pre-installed rechargeable battery that has to be fully charged before use.
• RoboVac returns to the Charging Base at the end of a cleaning cycle or when its battery is
running low.
• Make sure the main power switch on the side of RoboVac is turned on before charging.
Method 1: Attach RoboVac to the Charging Base by aligning its charging pins with the
charging pins on the base.
Method 2: Press on the remote control to return RoboVac to the Charging Base.
(Status Light)
Status
Breathing blue Charging
Solid blue Standby / Cleaning / Returning to Charging Base
Solid purplish-red Low power and returning to Charging Base
Flashing / Solid red + Beeping RoboVac has an error
O
RoboVac is o.
To conserve power, the light automatically turns o:
When RoboVac is not docked to the Charging Base and has
been inactive for 10 minutes;
After RoboVac is docked to the Charging Base and has been
fully charged for 10 minutes.
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- When charging RoboVac, press and hold on RoboVac for 20 seconds and when
you hear two beeps, indicating that RoboVac has entered Reduced Power Standby
mode; Wi-Fi is disabled in this mode. Press to exit Reduced Power Standby mode.
- Turn o the power switch if RoboVac will not be used for a long period of time. To
preserve the battery’s lifespan, recharge at least once every 3 months.
Start / Stop Cleaning
1. Turn on the main power supply
Press the main power switch on the side of RoboVac to turn on the main power supply.
2. Start cleaning
Press on RoboVac or on the remote control to start cleaning in Auto Mode.
3. Stop cleaning
Press on RoboVac or on the remote control to stop cleaning.
Select a Cleaning Mode
1. Auto cleaning
RoboVac automatically cleans in a back-and-forth, straight-line pattern. This is the most
commonly used cleaning mode.
Press on RoboVac or on the remote control to start cleaning in Auto Mode.
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- RoboVac will return to the Charging Base automatically when the power level becomes
low or when RoboVac finishes cleaning.
- By default, RoboVac starts in Auto cleaning mode when it is turned on.
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Power Boost Feature
When the Power Boost feature is enabled, RoboVac will automatically increase the suction
power if it detects stronger power is needed to ensure the best clean. Power Boost is ideal
for cleaning thicker carpets and hard-to-sweep messes, which will reduce the total cleaning
time, but increase the noise level. If the vacuuming noise caused by Power Boost disturbs
you, you can disable this feature. This feature only works in Auto cleaning mode.
To adjust the default suction power in Auto Cleaning mode, simultaneously press and hold
the and buttons for 2 seconds; you will hear a series of beeps that correspond to the
suction power selected. Repeat to adjust the suction power level.
Sound Power Boost Suction Power Level
One beep O Standard power
Two beeps On
Automatically switches between Standard and
Enhanced power (default)
Three beeps O Maximum power
When RoboVac starts Auto cleaning the next time, it will clean according to the suction
power level you previously selected.
2. Spot cleaning
RoboVac intensively cleans a specific area in a spiral pattern. Useful if there is a
concentrated area of dust or debris. In Spot mode, RoboVac will stop cleaning after 2
minutes.
Press on the remote control to start cleaning in Spot mode.
3. Edge cleaning
RoboVac reduces its speed when it detects a wall and then follows the wall to ensure the
edge is cleaned thoroughly. In Edge mode, RoboVac will clean for 20 minutes and return to
the Charging Base.
Press on the remote control to start cleaning in Edge mode.
4. Single Room cleaning
RoboVac intensively cleans one single room and stops after 30 minutes. Select this mode
only when one specific room needs to be cleaned. Make sure to confine RoboVac to the
room by closing the door.
Press on the remote control to start cleaning in Single Room Mode.
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5. Manual cleaning
You can direct RoboVac to clean a particular area by using the directional buttons on the
remote control.
Forward
Left
Right
Backward
Schedule Cleaning
With the EufyHome app, you can schedule RoboVac to start cleaning at a specific time.
You can set the time and customize the cleaning schedules from Sunday to
Saturday in the EufyHome app. Cleaning schedules can only be set using the
EufyHome app.
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Use Your RoboVac with the EufyHome App
To enjoy all available features, it is recommended to control your RoboVac via the
EufyHome app.
Before you start, make sure that:
• Your smartphone or tablet is connected to a Wi-Fi network.
• Your smartphone or tablet is running iOS 8.0 (or above) or Android 4.3 (or above).
• Your Wi-Fi router supports the 2.4GHz and 802.11b/g/n bands; the 5GHz band is not
supported.
• RoboVac is attached to the Charging Base to ensure it has enough power during setup.
• Your smartphone is running iOS 8.0 (or above) or Android 4.3 (or above).
• The Wi-Fi status light on RoboVac is slowly flashing blue.
EufyHome
Download the EufyHome app from the App Store (iOS devices) or Google Play
(Android devices).
Open the app and create a user account.
Tap the “+” icon in the top right corner to add RoboVac to your EufyHome account.
Follow the instructions in the app to set up the Wi-Fi connection.
- After connecting successfully, you can control RoboVac via the app.
- With the app, you can select a cleaning mode, set the time, schedule a cleaning,
view the system status, receive notifications and access additional features.
Wi-Fi Status Light
Slowly flashing blue Waiting for connection
Rapidly flashing blue Connecting with your wireless router
Solid blue Connected with your wireless router
- If you have any problem with Wi-Fi setup, refer to the “
”section in this manual.
- If RoboVac gets stuck in any space, tap in the app to find the
machine. This function is available in the app only.
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Reset the Wi-Fi Connection
Press and hold on RoboVac for 10 seconds to reset the Wi-Fi connection if necessary.
- You will hear a beep when the Wi-Fi connection has been reset and the Wi-Fi status light
will slowly flash blue. Now you can follow the Wi-Fi instructions in the EufyHome app to
set up the Wi-Fi connection.
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Use Your RoboVac with Amazon Alexa / the Google
Assistant (Optional)
Amazon Alexa or the Google Assistant is a smart voice control device that enables you to
control RoboVac with your voice.
Before you start, make sure that:
• RoboVac is attached to the Charging Base to ensure there is enough power.
• RoboVac is connected with the EufyHome app.
• You have an Alexa-enabled device (i.e. Eufy Genie, Amazon Echo, Echo Dot and Amazon
Tap) or a device enabled with the Google Assistant (i.e. Google Home). These devices
are sold separately.
• The Amazon Alexa app or Google Home app is already installed on your smart device,
and you have created an account.
To control RoboVac with Amazon Alexa:
Open the Amazon Alexa app and select “Skills” from the menu.
On the Skills screen, search for “EufyHome - RoboVac”.
Once you have found the “EufyHome - RoboVac” skill, tap Enable.
Login with your EufyHome account so that Alexa can control your RoboVac.
Say simple commands to Alexa:
"Alexa, ask RoboVac to start cleaning."
"Alexa, ask RoboVac to stop cleaning."
"Alexa, ask RoboVac to go home."
"Alexa, ask RoboVac to find my robot."
To control RoboVac with the Google Assistant:
RoboVac now works with the Google Assistant on devices like the Google Home.
Open the Google Home app.
Say “Ok Google, talk to RoboVac” to the Google Assistant-enabled device to initiate
the Google action for RoboVac.
Follow the instructions in the Google Home app to authorize the Google Assistant with
your EufyHome account.
To control RoboVac with your voice, say simple commands to Google Assistant.
"Ok Google, ask RoboVac to start cleaning."
"Ok Google, ask RoboVac to stop cleaning."
"Ok Google, ask RoboVac to go home."
"Ok Google, ask RoboVac to find my robot."
- For more information about how RoboVac works with Amazon Alexa / the Google
Assistant, visit https://www.eufylife.com and go to PRODUCTS>Cleaning>
RoboVac 11c Pet Edition for details.
- The Amazon Alexa / Google Assistant service is currently available in English only.
More languages may be available later with the update of the service.
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Use the Boundary Strips
With the Boundary Strips, you can keep RoboVac away from any area or item you do not
want RoboVac to clean. RoboVac will recognize the Boundary Strips and not cross into the
blocked-off area.
Identify the area or item you do not want RoboVac to clean.
If necessary, use scissors to cut the Boundary Strips to a shorter length. Be sure to
correctly measure the length before cutting.
Apply an adhesive tape to lay the boundary strips flat on the floor. Make sure the strips
are placed FLAT on the floor.
T
- If the Boundary Strips are rolled up, remove and then re-apply on the floor with an
adhesive tape. Otherwise the Boundary Strips may not work well.
- Be careful not to damage the floor when using adhesive tape. It is not recommended
for use on carpets.
- Keep the Boundary Strips away from objects that emit excessive heat.
Cleaning and Maintenance
Clean the Dust Collector and Filters
Press the dust collector release button to pull the dust collector out.
Open and empty the dust collector.
2
1
Separate the filter cover by pulling the hooks as shown.
Take out the foam filter and high-performance filter.
3
4
Clean the dust collector and filters with a vacuum cleaner or a cleaning brush.
Put the filters and filter cover back together in the dust collector.
18 19
Push the dust collector back into the main unit.
- It is recommended to empty the dust collector and clean the filter after every use.
- You can wash the dust collector, filter cover and foam filter with water. Be sure to
air-dry them thoroughly before reassembling. Do not wash the high-performance
filter with water, as it may damage the filter and reduce the suction power.
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Clean the Rolling Brush
Pull on release tabs to unlock the brush guard as shown.
Lift the rolling brush to remove.
Clean the rolling brush with the provided cleaning tool or a vacuum cleaner.
Reinstall the rolling brush by inserting the fixed protruding end first, then clicking into
place.
Press down to snap the brush guard into place.
1
4
2
5
3
Clean the Sensors and Charging Pins
To maintain best performance, clean the drop sensors and charging pins regularly.
• Dust off the drop sensors and charging contact pins using a cloth or cleaning brush.
Clean the Side Brushes
Foreign substances, such as hair, can easily get tangled in the side brushes, and dirt may
adhere to them. Be sure to clean them regularly.
Carefully unwind and pull off any hair or string that is wrapped between the main unit
and the side brushes.
Use a cloth dampened with warm water to remove dust from the brushes or to gently
reshape them.
Use the side brushes only when they are completely dry.
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20 21
Replace the Side Brushes
The side brushes may become bent or damaged after being used for a period of time.
Follow the instructions below to replace them.
Use a Phillips screwdriver to unscrew the screws on the side brushes.
Pull off the old side brushes and snap the new ones into place.
Screw down the screws to fasten the side brushes.
Troubleshooting
Problem Solutions
RoboVac cannot be
activated.
•Make sure the main power switch is in the ON position.
•Make sure the battery is fully charged.
•Replace the batteries (2 AAA) in the remote control.
•Make sure the remote control is within range (less than
6 ft/3 m from RoboVac).
•If you still have trouble, turn o the main power switch and
then turn it on.
The remote control
does not work.
•Replace the batteries in the remote control.
•Make sure RoboVac is turned on and fully charged.
•If RoboVac works properly but does not respond to the remote
control’s commands, it may be because the remote control has
not been paired with RoboVac.
In this case, do not dock RoboVac to the Charging Base. Turn o
the main power switch and then:
(1) press and hold on the remote control for 3 seconds;
(2) turn on the main power switch.
You will hear three beeps after successful pairing.
RoboVac stops
working suddenly.
•Check if RoboVac is trapped or stuck on an obstacle.
•Check if the power level is too low.
•If you still have trouble, turn o the main power switch and
then turn it on.
You cannot schedule
cleanings.
•You can set the time and scheduled cleaning time via the
EufyHome app.
•Make sure the scheduled time has been set correctly.
•Check if RoboVac’s power is too low to start cleaning.
Suction power is weak.
•Check if any obstructions are blocking the suction inlet.
•Empty the dust collector.
•Clean the filter with a vacuum cleaner or a cleaning brush.
RoboVac cannot be
charged.
•Check if the Charging Base is plugged into the outlet.
•Dust o the charging contact pins with a dry cloth.
RoboVac cannot
return to the
Charging Base.
•Remove objects within 3 ft/1 m of the left and right side and
within 6 ft/2 m of the front of the Charging Base.
•When RoboVac is in the vicinity of the Charging Base, it will
return more quickly. However, if the Charging Base is located far
away, RoboVac will need more time to return. Please be patient
as it works its way back.
•Clean the charging contact pins.
The rolling brush
does not rotate.
•Clean the rolling brush.
•Check if the rolling brush has been installed properly.
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RoboVac’s movements
or travel path are
abnormal.
•Clean the sensors carefully with a dry cloth.
•Restart RoboVac by turning the power switch o and on.
RoboVac cannot
connect to a Wi-Fi
network.
•Make sure your Wi-Fi router supports the 2.4GHz and
802.11b/g/n bands; the 5GHz band is not supported. For more
details, refer to the “Troubleshooting > Wi-Fi connection”
section in this manual.
You cannot control
RoboVac with Amazon
Alexa.
•Check if there are any Internet connection problems.
•Check whether you have installed the Amazon Alexa app onto
your smart device and enabled “EufyHome - RoboVac” Skill in
the Amazon Alexa app. For details, refer to this section “Use
Your RoboVac with Amazon Alexa / the Google Assistant
(Optional)”.
•Make sure you have an EufyHome account.
•Make sure you are using correct Alexa voice-commands.
•The “EufyHome - RoboVac” Skill for Alexa is currently only
available in English.
You cannot control
RoboVac with the
Google Assistant.
•Check if there are any Internet connection problems.
•Check if you have installed the Google Home app onto your
smart device and initiated the “EufyHome” action in the Google
Home app. For details, refer to this section “Use Your RoboVac
with Amazon Alexa / the Google Assistant (Optional)”.
•Check if you are using the proper commands when talking to
the Google Assistant. When making your request, first say the
wake words “Ok Google”.
•Repeat your question. Speak clearly to the Google Assistant.
Error Tone
When RoboVac is in trouble, it will emit a series of short or long beeps and the red indicator
on RoboVac will be solid or flashing.
Flashing red indicator light
Error Tone Cause Solution
One beep RoboVac’s drop sensors are dirty. Clean the drop sensors gently with a dry cloth.
Two beeps RoboVac’s power level is too low. Charge RoboVac for at least 5 hours.
Three beeps
RoboVac is hanging over a ledge
or is trapped.
Turn o RoboVac and restart in a new location.
Four beeps RoboVac’s suction fan is stuck.
•Turn o RoboVac, then remove and empty
the dust collector.
•Make sure the suction inlet is not blocked
by any hair or debris.
Five beeps
RoboVac’s infrared sensor on the
bumper is dirty.
Clean the infrared sensor gently with a dry cloth.
Solid red indicator light
Error Tone Cause Solution
One beep
RoboVac’s left/right wheel is
stuck.
Turn o RoboVac and remove any hair or
debris from the left/right wheel.
Two beeps RoboVac’s side brush is stuck.
Turn o RoboVac and remove any hair or
debris from the side brush.
Three beeps RoboVac’s rolling brush is stuck.
Turn o RoboVac and remove any hair or
debris from the rolling brush.
Four beeps
RoboVac’s bumper is stuck.
Tap RoboVac’s bumper several times to
dislodge any debris that may be trapped
underneath.
Wi-Fi Connection
Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following
requirements.
Wi-Fi Setup Requirements
RoboVac:
• RoboVac is fully charged and the main power switch on the side of RoboVac is turned
on.
• Wi-Fi status light flashes blue slowly.
Wi-Fi network:
• Use the correct password for your network.
• Do not use a VPN (Virtual Private Network) or Proxy Server.
• Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.
• You are using a 2.4GHz router or a dual-band router that is configured to support a
2.4GHz frequency band. RoboVac does not support 5GHz frequency band
.
- If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz
mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch
back once your setup is complete.
- When connecting to a hidden network, make sure you enter the correct network
name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.
- When using a network extender/repeater, make sure the network name (SSID)
and password are the same as your primary network.
- The firewall and port settings of your Wi-Fi router allow RoboVac to connect
with the Eufy servers.
• Network Security Requirement
- WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
- WEP EAP (Enterprise Authentication Protocol) is not supported.
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• Wi-Fi Channels
- The FCC requires all wireless devices in the United States are operated on
wireless spectrum channels 1-11.
- Some countries outside North America can use spectrum channels above
channel 11. Refer to your local regulatory agency to determine which channels
are accessible.
- A future software release will support access to channels above 11 for users
outside North America. Until then, use channels 1-11.
If you cannot control RoboVac with your smartphone, find the solutions below to solve the
problem. If the problem persists, contact the Eufy service center for help.
Wi-Fi Status Light
Cause Solution
Solid blue
RoboVac has connected to your
router, but cannot access the
Internet.
•Check if your router is connected
to the Internet.
•Check with your Internet provider
to see if there is any Internet
connection problem.
Rapidly flashing blue
RoboVac cannot connect to your
wireless router.
•Check if you have modified your
network name and password.
•Reset the Wi-Fi connection if
necessary. Refer to this section
“Use Your RoboVac with the
EufyHome App > Reset the Wi-Fi
connection”
Slowly flashing blue
Wi-Fi connection is reset or has
not been set up before.
•Set up Wi-Fi connection with
RoboVac. Refer to this section
“Use Your RoboVac with the
EufyHome App”.
•Reset Wi-Fi connection if
necessary. Refer to the section
“Use Your RoboVac with the
EufyHome App > Reset the Wi-Fi
connection”.
O
•RoboVac is turned o.
•RoboVac’s power level is low.
•RoboVac is in Sleep mode.
•Charge RoboVac by attaching it
to the charging base. Make sure
the main power switch on the
side of RoboVac is turned on.
Specifications
Product Model T2111
Input
19 V 0.6 A
Battery Voltage
DC 14.4 V
Power Consumption 30 W
Battery Type
DC 14.4 V
Li-ion 2500 mAh
Dust Collector Capacity
0.55 L
Cleaning Time Max. 100 mins
Charging Time 300 - 360 mins
Input
19 V 0.6 A
Output
19 V 0.6 A
Customer Service
12-Month Limited Warranty
Lifetime Technical Support
(US) +1 (800) 988 7973 Mon-Fri 9:00 - 17:00 (PT)
(UK) +44 (0) 1604 936200 Mon-Fri 6:00 - 11:00 (GMT)
(DE) +49 (0) 69 9579 7960 Mon-Fri 6:00 - 11:00
( ) +81 03 4455 7823 - 9:00 - 17:00
( ) +86 400 0550 036 9:00 - 17:30
@EufyOcial
@EufyOcial
@EufyOcial @EufyOcial
Anker Innovations Limited
Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, HongKong
