CAUTION: Read manual carefully for
proper procedures and operation.
USER’S MANUAL
PURIFIES UP TO 3,000 SQUARE FEET
WARNING! - Do not operate this unit without the rear
lint screen AND back cover installed.
CAUTION! - Disconnect power cord before servicing.
CAUTION! - The Away Mode feature of this unit is to
be operated in unoccupied areas only.
Introduction .........................................2
Specifications........................................2
Your New FreshAir Surround ..........................3
Inspection & Installation ..............................3
Unit Features.........................................3
Operation............................................4
Placement of Unit ....................................4
Settings & Adjustments ...............................5
LCD Display..........................................5
Maintenance Reminders ..............................6
General Maintenance .................................6
Optional Pre-filter ................................... 7
Removing the Rear Lint Screen . . . . . . . . . . . . . . . . . . . . . . . . 8
Removing the Purifier Plate & ActivePure Cell ...........8
Installing the ActivePure Cell & Purifier Plate ............9
Installing the Rear Lint Screen .........................9
Troubleshooting .....................................10
Warranty Information ................................ 11
FCC Declaration of Conformity .......................12
INTRODUCTION
Congratulations, you have purchased one of the most
effective, technologically advanced air purifiers available.
Your new FreshAir Surround is designed to provide years
of trouble-free, low maintenance operation. Be sure to read
and follow all service procedures outlined in this owner’s
manual, and use only genuine Vollara replacement parts
available from your Vollara Independent Business Owner.
If you have any questions concerning this, or any Vollara
product, contact Vollara Customer Service or your Vollara
Independent Business Owner.
Please record the name and phone number of your
Vollara Independent Business Owner:
Name _____________________________________________
Phone _____________________________________________
Please record the serial number of your FreshAir Surround:
Serial # _____________________________________________
Electrical:
Size:
Purification Plate Output (High Mode):
Coverage:
2
(23 m
2
) to 3000 ft
2
(279 m
2
)**
** Depends on variables such as severity and frequency
of pollution, humidity, and temperature.
Warranty:
See page 11 specific details
SPECIFICATIONS
2
CAUTION! - Do not operate unit near heat sources,
open flame, or combustible vapors or gases.
CAUTION! - Allow your FreshAir Surround to warm
to room temperature before operating. Damage may
result from turning on a cold unit.
CONTENT
CAUTION: Do not look directly at the glowing lamp.
Prolonged exposure, even to reflected UV light,
can cause eye damage according to the American
Conference of Governmental Industrial Hygienists
(ACGIH) Standards.
1. Remove protective packaging
2. Remove unit from shipping carton
3. Remove all protective materials
4. Check for shipping damage and loose or broken parts
5. Read Owner’s Manual thoroughly prior to installation
6. Install batteries in remote
7. Determine placement location for the unit (See
“Placement of Unit” on page 4)
8. Insert the power supply plug into the power receptacle
on the rear of the unit. Plug the appropriate cord into
the power supply and into a working electrical outlet
9. Using either the remote control or the Power button,
turn the unit ON
INSPECTION & INSTALLATIONYOUR NEW FRESHAIR SURROUND
boat, RV, etc
2
(279 m
2
)
included remote or the controls on the front of the unit
maintenance needs to be performed or service
is required
UNIT FEATURES
Back of Unit/
Rear Access
Power
Receptacle
LCD Display Controls Removable Grill
3
Power
Supply
Power
Supply Plug
Cords (2)
in unoccupied
areas only,* press the Away Mode button until the
desired time is reached (2, 4, 6, or 8 hours). The
Normal/High button
*Please note: “unoccupied areas” includes pets.
Some pets, like humans, may experience adverse
reactions from exposure to increased levels of ozone
and should not be present during AWAY MODE
operation.
OPERATION
1. Adjust the fan speed to your preference, keeping in
mind that higher fan speeds will give better results
2. Using the Normal/High button, set the unit to
and odor control
Purifier Up and Purifier
Down buttons, adjust the purification level to its
lowest setting (250ft
2
(23 m
2
)) for the first 24 hours of
operation, then gradually adjust up (if needed) to the
square footage (or square meters) of the indoor area
If you are operating your central heating and
air conditioning fan or other ventilation system
continuously, set the coverage up to the total
ventilated indoor area. Otherwise, set the coverage
up to the size of the room. Do not exceed the size of
the ventilated indoor area when setting the purifier
level.
ActivePure cell and IonizationFan Speed
NORMAL MODE: The unit’s display shows the fan speed
(low to high) and NORMAL to indicate that the ActivePure
cell and ionization are both functioning normally.
HIGH MODE: The unit’s display shows the fan speed
(low to high), the purifier setting (1 bar to 12 bars), and
the purifier coverage in square feet, for U.S. models, and
square meters, for international units.
Purifier SettingFan Speed
Purifier Coverage
Away Mode
Fan Speed (Max)
AWAY MODE: The fan will show maximum, and AWAY
MODE will replace the purifier setting. The amount
of time remaining will depend on how long you have
selected for the AWAY MODE function to operate. The
colon (:) will flash to indicate time being counted down.
Time Remaining
PLACEMENT OF UNIT
Place the unit as high as possible to ensure
complete purification. (On top of a bookshelf, high
cabinet, etc.)
Suggested locations listed in the order of
preference:
1. Nearest the source of the worst pollution
2. Near a cold-air return to thoroughly circulate
the benefits of your FreshAir Surround
throughout the area
3. In the area most heavily used to achieve
Note:
have at least one inch of open area
to allow unrestricted airflow
of ions
power cord is not accessible to
small children
4
SETTINGS AND ADJUSTMENTS
FreshAir Surround can be turned on or off, and adjusted,
using either the included remote or the control panel on the
Reminder Reset
button, both the remote and the control panel buttons have
the same functions.
If you are operating your central heating and
air conditioning fan or other ventilation system
continuously, set the coverage up to the total
ventilated indoor area. Otherwise, set the coverage up
to the size of the room. Do not exceed the size of the
ventilated indoor area when setting the purifier level.
Power ON/OFF
Fan UP
Away Mode
ON/SET/OFF
Purifier UP
Purifier
DOWN
Fan
DOWN
Normal/
High
Reminder
Reset
Power ON/OFF
Away Mode
ON/SET/OFF
Battery
compartment
(2 AAA)
Normal/
High
Purifier
DOWN
Purifier
UP
Change
Display Units
Fan UP
Fan
DOWN
The LCD Screen is used to display all current settings (see
page 4) as well as any maintenance reminders.
LCD DISPLAY
Purifier SettingFan Speed
Purifier Coverage
Reminders
(normally blank - display will flash and reminders
appear here when unit needs maintenance)
As adjustments are being made, the LCD screen backlight
will brighten and the settings on the screen will change.
After 3 seconds, without change, the backlight will return
to normal.
If a maintenance reminder or a service reminder
appears, the backlight will brighten and constantly
flash until the Reminder Reset button is pressed or
the service problem is corrected.
*Please note: “unoccupied areas” includes pets. Some
pets, like humans, may experience adverse reactions
from exposure to increased levels of ozone and should
not be present during Away Mode operation.
5
POWER (stand by)
Turns the unit ON and OFF.
FAN UP/FAN DOWN
Adjusts the five speed fan.
PURIFIER UP/PURIFIER DOWN (High Mode only)
Works when unit is in High Mode to set the purifier
level for the indoor area.
The level is indicated by both a horizontal bar graph
and square footage (U.S. models) or square meters
(international models). The unit will switch to Normal
Mode, if the Purifier DOWN button is pressed when
the square footage is set to 250 ft
2
(23 m
2
).
NORMAL/HIGH
Toggles the unit between Normal Mode (ActivePure
and Ionization) and High Mode (ActivePure,
Ionization, and Purification Plate).
AWAY MODE
Turns on and adjusts the timer for the Away Mode
function. Each press of the Away Mode button will
increase the time by two hours, up to eight hours,
then off. The Away Mode should be operated in
unoccupied areas only.*
REMINDER RESET (control panel only)
Clears the maintenance reminders after performing
routine maintenance.
DISPLAY FT
2
/ M
2
(remote control only)
Changes the purifier coverage shown on the LCD
screen from square feet to square meters
6
REPLACE PLATE
The purifier plate is not functioning properly.
Replace the old purifier plate with a new purifier plate (available
from your local Vollara Independent Business Owner)
REPLACE RCI CELL
The ActivePure cell is no longer working correctly
Replace the ActivePure cell (replacement cells are available
from your local Vollara Independent Business Owner).
Please Note: The ActivePure cell should be replaced
every two (2) years, even if the unit does not display this
message
PERFORM CLEANING
ActivePure cell
RESETTING THE REMINDERS
the Reminder Reset button and the screen will momentarily
been cleared). All the other service reminders will clear
automatically once the unit has been turned off and back on
and the problem has been corrected.
MAINTENANCE REMINDERS
CAUTION: Unplug the unit before performing any
maintenance procedures.
Periodic maintenance is required to ensure that your
FreshAir Surround operates properly. The unit will display
GENERAL MAINTENANCE
GENERAL MAINTENANCE (CONT.)
Be sure to
press the
Reminder
Reset button
to clear the
reminder
following
regular
maintenance
(see below).
When maintenance is required, display screen will brighten
and flash and the maintenance reminder will appear.
perform regular maintenance. If you are operating your
unit in a severely polluted environment, cleaning of the
unit, purifier plate, ActivePure cell, and rear lint screen
should be done more frequently. Shown here are basic
procedures that should be carried out to keep your unit
running at top performance.
For optimal performance, and to prevent damage not
covered by your warranty, install the Optional Pre-filter
(see page 7).
Failure to perform routine maintenance could adversely
affect the proper function of the unit or cause it to fail
prematurely.
any mechanical or electronic component of the unit
caused the failure, Vollara reserves the right to void the
product warranty. This will require the owner to pay for any
required repairs.
CLEANING THE CASE:
Wipe the unit with a soft cloth dampened (not wet) with
water. Do not use chemicals or solvents. Vacuum the front
and rear grills periodically to remove any lint buildup.
CLEANING THE ACTIVEPURE CELL:
Remove the ActivePure cell and carefully vacuum
accumulated lint. Do not wash the ActivePure cell.
Damage from water may result.
REAR LINT SCREEN CLEANING:
You have two options to clean the rear lint screen:
1. When visibly dirty, simply remove the rear lint screen
from the unit (see pages 8 - 9), and with a hand-held
vacuum, remove the heavy particulate. This method will
2. When visibly dirty, remove the lint screen from the
unit (see pages 8 - 9), carefully vacuum, then wash
in hot water (do not use soap). Allow to dry prior to
reinstalling. Replace if damaged.
REAR LINT SCREEN REPLACEMENT:
Contact your Vollara Independent Business Owner for
replacement lint screens. See pages 8 - 9 for removal and
installation instructions.
GENERAL MAINTENANCE (CONT.)
SEE PAGES 8 - 9 FOR REMOVAL AND INSTALLATION INSTRUCTIONS
* See next page for back cover removal instructions
7
To Remove:
Rear Back Panel
follow steps 1 - 3,
pg. 8
Pre-filter
follow steps 4 - 5
pg. 8
OPTIONAL PRE-FILTER
2. Remove the lint
screen by pulling back
the top, then lifting up
and out.
1. Remove
the two (2)
thumbscrews
securing the
top of the lint
screen.
4. Replace
the rear
lint screen,
inserting
the bottom
of the lint
screen first.
5. Secure the
top of the
lint screen by
replacing the
two (2) lint
screen holder
thumbscrews.
3. (a) For first
install, lay
Optional Pre-filter
on filter.
(b) For replacing,
remove Optional
Pre-filter and
replace with a
new one.
Note: The bottom of the rear lint screen is held
into place by two alignment guides (see inset).
CAUTION: Unplug unit before performing any maintenance procedures.
CLEANING THE PURIFIER PLATE:
Remove the rear lint screen (see pages 8 - 9). Carefully
remove the purifier plate from the card cage by grasping
the middle of the edge nearest to you, and slowly pull it
straight out.
If you are in an environment where there are fats, oils,
or grease, such as in a kitchen, start by cleaning with
denatured alcohol and a soft bristle brush. This will cut the
grease without leaving a residue.
and one part ammonia to remove contaminants. Place the
ammonia solution into the dish to just cover plate. Allow
the plate to soak for no more than 10 minutes.
CAUTION: Damage may result from soaking the purifier
plate longer than 10 minutes.
CHANGING THE ACTIVEPURE CELL:
twelve (12) months
when used continuously or two (2) years if used less
than 12 hours a day, whichever comes first. To change
the ActivePure cell, follow the instructions on pages 8 - 9.
Remove plate and scrub with a soft bristle brush. Rinse
thoroughly. Let air-dry for 24 hours or use a blow dryer
to dry thoroughly.
purification plate needs to be replaced.
To Remove:
Rear Lint Screen
follow steps 1 - 5
Purifier Plate
follow steps 1 - 6
ActivePure cell
follow steps 1 - 10
REMOVING THE REAR LINT SCREEN
1. Unplug unit.
2. Remove
the back
cover
screw.
3. Remove
back cover.
Press the
sides to
unlatch,
then tilt the
bottom out
to remove.
4. Remove two
thumbscrews
securing the
top of the lint
screen.
5. Remove
the lint
screen by
pulling
back the
top, then
lifting up
and out.
WARNING: Do not operate
FreshAir Surround without the
rear lint screen and back cover
properly installed.
9. Remove
two (2)
thumbscrews.
10. Slide the
ActivePure
cell down and
out of unit.
REMOVING THE PURIFIER PLATE & ACTIVEPURE CELL
6. To remove the
purification
plate, grasp
edge of plate in
the center and
gently pull out.
NOTE: If the
plate is difficult
to remove, gently
press down on
the lower metal
contact tab.
7. Unlock the
ActivePure
cell
connector
by pressing
on the
connector’s
locking tabs.
8. Pull the
connector
straight
out to
unplug.
8
CAUTION: Unplug unit before performing any maintenance procedures.
NOTE: Use genuine Vollara
replacement parts only. Parts
from anyone other than
Vollara may damage your unit
and void your warranty
When installing the
purification plate, be
sure the metal tabs
are making contact
with the screen on
each side of the
plate.
2. Replace
the two (2)
thumbscrews
and tighten.
1. Slide the ActivePure
cell up and into the
unit. Be sure the back
lip of the ActivePure
cell engages the two
slotted protrusions at
the rear of the plate
cage, and that the
angle brackets and
studs are correctly
aligned.
INSTALLING THE ACTIVEPURE CELL & PURIFIER PLATE
4. Gently
insert the
purifier
plate
between
the guides
(inside the
cage) until
it stops.
To Install:
Rear Lint Screen
follow steps 5 - 9
Purifier Plate
follow steps 4 - 9
ActivePure cell
follow steps 1 - 9
INSTALLING THE REAR LINT SCREEN
9. Reinstall the
power cord.
6. Secure the
top of the
lint screen by
replacing the
two (2) lint
screen holder
thumbscrews.
5. Replace
the rear
lint screen,
inserting
the bottom
of the lint
screen first.
Note: The
bottom of the
rear lint screen
is held into place
by two alignment
guides (see
inset).
8. Replace
the back
cover
screw.
7. Replace
the back
cover by
snapping
into place
For disassembly instructions, see page 8.
3. Insert the
ActivePure
cell connector
into the plug
on the plate
cage. Press
the connector
firmly until the
two tabs lock
into place.
9
WARNING: Do not operate
FreshAir Surround without the
rear lint screen and back cover
properly installed.
CAUTION: Unplug unit before performing any maintenance procedures.
TROUBLESHOOTING
INDICATORS OF OPERATION:
When the unit is on, the LCD display will show either
the fan setting and NORMAL, or the fan setting, purifier
setting, and square footage. If the unit is in Away Mode,
remaining. See page 4 for more information.
TROUBLESHOOTING - WHAT TO LOOK FOR FIRST.
1. I have plugged in the unit, pressed the ON button on
the remote (or the unit), and nothing happens… what’s
wrong?
the receptacle on the back of the unit.
power to the unit.
If you are operating your central heating and
air conditioning fan, or other ventilation system
continuously, set the coverage up to the total
ventilated indoor area. Otherwise, set the coverage
up to the size of the room. Do not exceed the size of
the ventilated indoor area when setting the purifier
level.
Please note: The AWAY MODE should be operated in
unoccupied areas only. “Unoccupied areas” includes
pets. Some pets, like humans, may experience
adverse reactions from exposure to increased levels
of ozone and should not be present during Away
Mode operation.
2. The fan is operating but the purifier plate is not
working… what’s wrong?
check the purifier plate for serviceability. If it is cracked
or broken, the purifier plate will require replacement.
purifier plate have been performed according to the
"Maintenance" section of this Owner's Manual. Order
new purifier plates from your Vollara Business Owner.
the screen portion of the purifier plate. Unplug and
inspect the unit for any loose connections.
the warranty of the product.
3. The purifier plate is making a noise, has a burning smell,
and/or appears to arc or spark. What is the problem?
answers for question # 2, as it would apply to this
question also.
4. The UV lamp is not functioning/I’m getting a “Replace
RCI Cell” message.
CAUTION: Do not look directly at the glowing lamp.
Prolonged exposure, even to reflected UV light,
can cause eye damage according to the American
Conference of Governmental Industrial Hygienists
(ACGIH) Standards.
5. What are the most typical application problems?
placed in the environment and the equipment appears
unsuccessful.
Problem: Lack of air movement, improper placement of
the unit.
environment after placement.
Problem: Purifier setting is too low, improper
placement of the unit, or the source of the odor
has not been eliminated.
environment.
environment as a result of improper purifier control
10
TROUBLESHOOTING
remain within the environment.
6. Air flow is restricted or reduced.
obstruct air flow?
7. How can I tell if the ActivePure cell is functioning?
through the front grill under low light conditions.
8. Unit does not operate.
installed properly?
11
WARRANTY INFORMATION
LIMITED 3 YEAR WARRANTY
WHAT IS COVERED BY THIS WARRANTY
and purification plates) to the consumer, subject to
the conditions below, against defects in workmanship
or material, provided that the products are returned to
a service location within the following time periods:
purchase.
purchase
INSTALLATION AND MAINTENANCE
REQUIREMENTS
installation, operation, cleaning and maintenance,
all in accordance with the Owner’s Manual. Failure to
meet any of these requirements will void this warranty.
Servicing of your FreshAir Surround by parties other
other than genuine parts will also void this warranty.
HOW TO OBTAIN WARRANTY SERVICE
Customer must contact Vollara Customer Service
or their Independent Business Owner and provide
proof of purchase within the above time period. We
will repair or replace and return the product, without
charge and within a reasonable period of time, subject
to the conditions in the above paragraphs, if its
in workmanship or material. If we, in our discretion,
are unable to repair the product after a reasonable
number of attempts, we will provide either a refund
of the purchase price or a replacement unit, at the
company’s option.
WHAT IS NOT COVERED BY THIS WARRANTY
This product is intended for household use only.
Ordinary wear and tear shall not be considered
a defect in workmanship or material. These
warranties do not apply to filters nor for loss or
damage caused by accident, fire, abuse, misuse,
improper installation, modification, misapplication,
commercial use, or by any repairs other than those
MISSING SERIAL NUMBERS AND
UNAUTHORIZED CHANNELS
If a valid serial number is missing from the product,
the warranty will be voided. Vollara products are
Business Owners only. Warranties are voided
channels, this includes websites that are not
images and logos as well as Internet auction sites
(e.g. ebay and Craigslist). The only approved
Internet presence for Vollara products is www.
vollara.com. To confirm warranty coverage
prior to purchasing a product, contact Vollara at
800.989.2299 with the serial number located on
the back of the unit.
EXCLUSION OF OTHER WARRANTIES
AND CONDITIONS
LIMITATION OF LIABILITY FOR SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES
to, loss of profits or revenue, and loss of the use of
the products.
FOR U.S. APPLICATION ONLY
This warranty gives you specific legal rights,
and you may also have other rights which vary
from state to state. Some states do not allow
limitations on warranties, or on remedies for
breach. In such states, the above limitations
may not apply to you.
FOR CANADIAN APPLICATION ONLY
otherwise required by applicable legislation,
this warranty is not transferable. This
warranty gives you specific legal rights and
you may also have other rights which vary
from province to province. Some provinces
and territories do not allow limitations on
warranties, or on remedies for breach. In such
provinces or territories, the above limitations
may not apply to you. If any provision of this
warranty or part thereof is held by a court of
competent jurisdiction to be invalid, illegal,
or unenforceable, the validity, legality and
enforceability of the remaining provisions or
parts thereof will not in any way be affected or
impaired within the jurisdiction of that court.
This entire warranty shall continue to be valid,
legal and enforceable in any jurisdiction where
a similar determination has not been made.
This warranty is provided by
Vollara, LLC
5420 LBJ Freeway, Suite 1010
SERVICE
receive an up-to-date instructions manual on
the use of our products; however, from time
to time, modifications to our products may
without notice make the information contained
herein subject to alteration. For the latest
information, please visit our web site.
Name: Vollara, LLC
Model: FreshAir Surround
This device complies with Part 18 of the FCC
Rules.
RESPONSIBLE PARTY
Vollara, LLC
5420 LBJ Freeway, Suite 1010
Ph: (800) 989-2299
Signature:___________________________
Printed Name:
Title: Vice President, Product Development
& Research
Date:
This equipment has been tested and found to comply with the
pursuant to Part 18 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy, and if not installed
and used in accordance with the instructions, may cause
is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
technician for help.
FCC DECLARATION OF CONFORMITY
We, on behalf of:
Vollara , LLC
5420 LBJ Freeway, Suite 1010
U.S.A.
System
Model: FreshAir Surround
to which this declaration relates, conforms with the following standards:
and Similar Apparatus - Immunity
Appliances - Air Cleaning Appliances
By conformance with the standard referenced, the product meets the
Title: Vice President, Product Development
and Research
Company: Vollara, LLC
5420 LBJ Freeway, Suite 1010
U.S.A.
Date:
CE DECLARATION OF CONFORMITY
Name: Vollara, LLC
Model: FreshAir Surround
Vollara, LLC
5420 LBJ Freeway, Suite 1010
Ph: (800) 989-2299
FAS_OM_65-00483_VA-00438_0315
65-00483
