Federal Family Assistance Framework NTSB/Concern 3 – Information and Resources
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in an accident. Notify the Red Cross National Headquarters of the aircraft accident
and their designation in accordance with 49 U.S.C. §1136.
• Organize and facilitate a JFSOC coordination call with the air carrier, the Red
Cross, and other supporting federal, state, tribal, and local agencies as needed to
become aware of the family assistance operation and response status.
• Coordinate and initiate requests for federal family assistance assets using
MOAs/MOUs as determined necessary.
• Coordinate family assistance efforts with local response organizations and
individuals, including the medical examiner, law enforcement, OEM, hospitals,
and other responding organizations.
• Coordinate with DHS and FPS to provide law enforcement and security services at
any federally leased, owned, or occupied facility, property, investigation site,
operational area, asset, or other location owned, occupied, or secured by the
federal government during the course of an NTSB investigation, hearing, meeting,
or study, including facilities used for FACs, FRCs, and JFSOC operations and for
press briefings, telecasts, and other functions.
• Coordinate through the NTSB Media Relations Division regarding family
assistance efforts.
• Designate and publicize the name and telephone number of a director of family
support services (NTSB TDA chief or other TDA-appointed representative) to
serve as a federal POC for the families of passengers involved in the accident and
to act as a liaison between the air carrier and the families of passengers. The
NTSB’s TDA Division addresses family members’ requests for information
regarding the agency’s investigation, family assistance operations, and services
provided by the air carrier and the Red Cross.
• Establish and maintain contact with families of passengers to keep them informed
about support services, the accident investigation, and other accident
investigation related concerns including relevant NTSB public hearings and
meetings.
• Establish a JFSOC based upon available space in or near the FAC. Invite
representatives of the air carrier’s family assistance response team, the Red Cross
liaisons and other response organizations (for example, medicolegal authority,
hospital association, ESF-8 representative, etc.).
• Integrate the NTSB, the air carrier, the Red Cross, and other relevant stakeholders
to ensure that the travel and logistical support needs of the families of passengers
are being addressed, giving special consideration to security, the quality of hotel
rooms and facilities, privacy, and access and functional needs.
• Organize and facilitate family briefings to ensure that the families of passengers
are provided information to the maximum extent practicable prior to any NTSB