BlackBerry Work for iOS
User Guide
2019-01-15Z
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Contents
What is BlackBerry Work?.................................................................................6
Installing and activating the BlackBerry Work app.............................................7
Install BlackBerry Work and activate using an access key.................................................................................7
Install BlackBerry Work using the BlackBerry UEM Client.................................................................................. 8
Use the BlackBerry Dynamics Launcher............................................................9
Viewing and managing your email messages..................................................11
View your email....................................................................................................................................................11
Reply to an email................................................................................................................................................. 11
Forward an email message.................................................................................................................................12
Send an attachment or a link..............................................................................................................................12
Save an attachment............................................................................................................................................. 13
Flag an email........................................................................................................................................................ 14
Delete an email message.................................................................................................................................... 14
Move email messages to a different folder...................................................................................................... 14
Create an email.................................................................................................................................................... 15
View smart folders...............................................................................................................................................16
Search email......................................................................................................................................................... 16
Manage email folder synchronization................................................................................................................ 16
Managing your notifications and alerts........................................................... 18
Manage sounds and notifications...................................................................................................................... 18
Manage mail rules................................................................................................................................................19
Managing your contacts..................................................................................20
Open and view a contact.....................................................................................................................................20
Add a contact....................................................................................................................................................... 20
Edit contact information...................................................................................................................................... 20
Using Skype For Business options..................................................................................................................... 21
Mark a contact as a VIP......................................................................................................................................21
Managing your calendar..................................................................................22
View your schedule and tasks............................................................................................................................ 22
View a calendar event......................................................................................................................................... 22
Contact calendar event attendees......................................................................................................................23
Add a calendar event...........................................................................................................................................23
Edit a calendar event........................................................................................................................................... 24
Delete a calendar event....................................................................................................................................... 24
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Add a shared calendar.........................................................................................................................................24
Manage your documents.................................................................................25
Open BlackBerry Work Docs............................................................................................................................... 25
Access Docs repositories....................................................................................................................................25
Managing online repositories..............................................................................................................................26
Browse repositories............................................................................................................................................. 26
View, edit, print, move, and share files...............................................................................................................27
Create a new folder............................................................................................................................................. 27
Move a file............................................................................................................................................................ 28
Delete a file...........................................................................................................................................................28
Create a bookmark...............................................................................................................................................28
Delete a bookmark............................................................................................................................................... 28
Work with offline files..........................................................................................................................................29
About pending uploads........................................................................................................................................29
Add a new data source....................................................................................................................................... 29
Add a repository using the Docs Self-Service web console............................................................................. 30
View .pdf files in PDF presentation view........................................................................................................... 30
Adding a shared mailbox toBlackBerry Work..................................................31
Add a shared mailbox toBlackBerry Work........................................................................................................ 31
Turn on notifications for a shared mailbox....................................................................................................... 31
ChangeBlackBerry Worksettings................................................................... 32
About BlackBerry Work Permissions...............................................................36
Open a SecureMail attachment....................................................................... 37
Data storage and aging................................................................................... 38
Choose battery saving options........................................................................39
Using RSA Soft-Token Authentication.............................................................40
Exchange ActiveSync search limits.................................................................41
Keyboard shortcuts......................................................................................... 42
Troubleshooting.............................................................................................. 45
Generate a diagnostics report.............................................................................................................................45
Upload log files to BlackBerry Support.............................................................................................................. 45
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Send feedback to BlackBerry.............................................................................................................................. 45
ResynchronizeBlackBerry Workwith your mail server.....................................................................................45
Legal notice.................................................................................................... 47
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What is BlackBerry Work?
Make your mobile workforce more productive, while keeping your company's data secure – regardless of
device. Stay on top of business email and calendar, view online presence, manage contacts and easily work
on documents. Unlike built-in email clients, BlackBerry Work integrates all your business collaboration into one
integrated, easy-to-use app.
BlackBerry Work provides the following features:
Feature Description
Business-class email Securely access business email. View, send and edit attachments. Be
instantly notified of key messages, and manage your inbox with smart
folders and more.
Personal and shared calendar
management
Easily manage your calendar with business-class capabilities. Manage
and schedule meetings, check availability, attach files to invites, and
quickly join conference calls and web conferences. Quickly pull up all
your obligations for the day with agenda view. Never miss a meeting
again.
Manage shared calendars alongside your personal calendars. Effectively
coordinate schedules to stay on top of important business meetings and
avoid delays.
Rich contacts and one-click
communication
See mobile presence and then reach colleagues using the best way,
whether by phone, text message, instant message, or email.
Document access and editing Access documents while you're on the go from native Microsoft Office
Web Apps, Microsoft SharePoint, or other popular cloud storage options
within the app. View, edit, and convert documents to PDF straight from
your device.
|What is BlackBerry Work?|6
Installing and activating the BlackBerry Work app
Before you can begin using BlackBerry Work, you must activate it. The steps you take to install BlackBerry Work
depend on how you will be activating it. The following options are available for activating the BlackBerry Work
app:
• Install BlackBerry Work and activate using an access key: Choose this option if you have not installed the
BlackBerry UEM Client on your device or if your administrator has not allowed the BlackBerry UEM Client to
manage the activation of BlackBerry Dynamics apps.
• Install BlackBerry Work using the BlackBerry UEM Client: Choose this option if you have installed the
BlackBerry UEM Client on your device and your administrator has allowed the BlackBerry UEM Client to
manage the activation of BlackBerry Dynamics apps. This option appears in BlackBerry Work only if both
of these conditions are met. If you do not see this option when you open BlackBerry Work, you must set up
BlackBerry Work using an access key.
Install BlackBerry Work and activate using an access key
To get an access key, choose one of the following options:
• Request an access key from your administrator. Your administrator will send you an email with activation
details and the access key.
• Generate an access key from your organization's self-service portal. If you do not know how to access your
self-service portal, contact your administrator.
Note: If allowed by your organization, you can activate BlackBerry Work using Easy Activation. An Easy Activation
key, when permitted, is supplied by another BlackBerry Dynamics app that is installed on your device, like
BlackBerry Access or BlackBerry Connect. If available, you can activate BlackBerry Work using the login password
for the activation app. Contact your administrator to see if this option is available.
1. Request an access key from your administrator or generate an access key from your organization's self-
service portal.
2. Download and install BlackBerry Work from the App Store.
3. Open BlackBerry Work.
4. In the Email Address field, type the email address located in the activation email message that you received
from your administrator or type your work email address if you generated your own access key.
5. In the Access Key field, enter the access key, without hyphens, located in your activation email message that
you received from your administrator or enter the access key that you generated from the self-service portal.
The access key is not case sensitive.
6. Create and confirm a password for BlackBerry Work. If your device is equipped with Touch ID, you can turn on
this option to use instead of the password, except on initial startup.
7. Read the license agreement and, if you accept the terms, tap Accept.
8. If other devices, including your work computer, are also signed in, you will receive a notice advising you of this
condition. Tap OK.
9. Tap the BlackBerry Dynamics Launcher in the lower-right of the screen to start using BlackBerry Work.
|Installing and activating the BlackBerry Work app|7
Install BlackBerry Work using the BlackBerry UEM Client
If you have installed the BlackBerry UEM Client on your device and your administrator has allowed the BlackBerry
UEM Client to manage the activation of BlackBerry Dynamics apps, you do not have to use access keys to activate
BlackBerry Work or any other BlackBerry Dynamics app that you want to install.
1. If the app was not automatically pushed to your device by your administrator, open your Work Apps app and
install the BlackBerry Work app. If you do not see the BlackBerry Work app in your Work Apps app, contact your
administrator to make the app available to you.
2. On your device, tap BlackBerry Work.
3. Click Allow to allow BlackBerry Work to send notifications.
4. Tap Set up using BlackBerry UEM Client.
5. Enter your password for the BlackBerry UEM Client.
6. Wait while the activation completes and then click I agree to accept the license agreement.
|Installing and activating the BlackBerry Work app|8
Use the BlackBerry Dynamics Launcher
The BlackBerry Dynamics Launcher is the blue BlackBerry icon located in your BlackBerry Dynamics apps. It
allows you to perform the following actions:
• Quickly switch between the BlackBerry Dynamics app that is currently open and any other BlackBerry
Dynamics apps on your device.
• Move between BlackBerry Work Mail, Calendar, Contacts, and Docs.
• Access the Enterprise Appstore or your work apps catalog.
• Access Quick Create tools for email, contacts, and calendar events.
• Launch browser-based web clips and non-BlackBerry Dynamics apps installed on your device. Requires admin
permission and the UEM Client. Launching browser-based web clips requires BlackBerry UEM server version
12.7 or later. Launching non-BlackBerry Dynamics apps requires BlackBerry UEM server version 12.7 MR1 or
later.
• Search for BlackBerry Dynamics Launcher items (iOS only).
• Access settings.
• See when there are new or updated apps available. The Apps icon displays a blue circle icon in the BlackBerry
Dynamics Launcher when there are new apps or updates.
Note: Your device must be activated on BlackBerry UEM version 12.9 or later.
1.
To open the BlackBerry Dynamics Launcher, tap .
2. Perform any of the following tasks:
Task Steps
Open an app listed in the Launcher. Tap the icon for the app that you want to open.
Your options vary depending on the apps that you
have installed. If you have more icons than can be
displayed in the Launcher window, use the Search
feature to find the app icon that you want to use
(iOS only).
Rearrange app icons in the Launcher. Press and slide the icons in the Launcher to reorder
them. If you have more icons than can be displayed
in the Launcher window, search for the app icon that
you want to reorder (iOS only). Tap the checkmark
to save your arrangement.
Open a non-BlackBerry Dynamics app or web clip
listed in the Launcher.
If the BlackBerry UEM Client is installed on your
device, your administrator can add app shortcuts
for non-BlackBerry Dynamics apps and web clips
in your Launcher. When you click an app shortcut,
your browser opens the non-BlackBerry Dynamics
app or opens the browser to the URL location
specified by your administrator. The app shortcut
can open in your BlackBerry Access browser or you
may be prompted to choose which browser to use
(BlackBerry Access or a native browser).
|Use the BlackBerry Dynamics Launcher|9
Task Steps
Search for an app or web clip on an iOS device.
Tap .
Launcher icons are searched and listed by first
letter. Click on an icon to launch the app or clip. (iOS
only)
Open the BlackBerry Dynamics app Settings.
Tap .
Open the Quick Create menu.
Tap .
Open the Enterprise Appstore. Tap Appstore.
Open the BlackBerry UEM App Catalog. Tap Apps. This option is only available if your device
is managed by BlackBerry UEM.
Adjust the BlackBerry Dynamics Launcher icon
brightness.
Tap and tap Launcher.
Close the Launcher.
Tap .
Move the location of the BlackBerry Dynamics
Launcher icon.
Tap and slide it to place it anywhere on the
screen.
|Use the BlackBerry Dynamics Launcher|10
Viewing and managing your email messages
BlackBerry Work allows you to access and manage your work email account in the same way that you do on your
desktop.
BlackBerry Work email supports Microsoft Exchange Information Rights Management (IRM).
Note: You cannot open a email message that is protected by both IRM and S/MIME.
View your email
When you open BlackBerry Work for the first time, your email Inbox is displayed.Your inbox is synchronized with
your work email account each time you open the app and periodically while you're using the app. You can swipe
down on the message list to force synchronization at any time.
1.
In your email Inbox, tap at the bottom left of the screen to toggle between your complete message list and a
filtered list that you define.
2.
Tap > Filter By and select a filter. The default filter is Unread.
3. Tap to display other folders.
4. Tap one of the following options to change the order of the message list:
• By Date
• By Sender
• By Subject
5. Tap to change the order of the message list.
6. To mark an email as read or create a task from within it, swipe right on it.
7. To delete an email, swipe left on it.
8. To select multiple emails to mark as unread, report phishing, flag, move multiple emails to a new folder, or
delete them, tap and then tap next to your choices.
9. Search for an email using the Search field.
10.
Tap to create a new email.
11.
Tap to open a different BlackBerry Dynamics app.
Reply to an email
You can choose the font and font color to use when you reply to an email by using the Launcher to go to
Applications/Settings/Mail/Fonts and enabling Use Custom Fonts. Tap Reply or Forward to choose the font and
color you want.
1. Within an email that you are reading, in the toolbar at the bottom of the screen, tap in the toolbar > Reply,
Reply All, or Forward.
The compose form opens with the recipients and subject line already populated and the existing discussion
thread appended
2. If your administrator has enabled the Restrictions option (the Permissions option in Outlook), choose any
desired restriction.
3. If your administrator has enabled the Exchange classification and/or caveat options, perform any of the
following actions:
|Viewing and managing your email messages|11
• Specify a classification. The classifications, such as Internal or Confidential, are defined by your
administratrator.
• Specify a caveat. The caveats, such as No Reply or No Forward, are defined by your administrator.
4. Tap to add a link or an attachment.
5. Coompose your reply.
6. When you have composed your message, perform one of the following actions:
• Tap
• Tap Cancel.
• Tap Delete Draft.
• Tap Save Draft.
Forward an email message
1. Within an email that you are reading, in the toolbar at the bottom of the screen, tap > Forward. The
unaddressed compose form opens with the original discussion thread appended.
2. Enter your intended recipients, separated by commas.
3. To add an attachment or a link, tap .
4. If your administrator has enabled the Restrictions option (the Permissions option in Outlook), choose any
desired restriction.
5. If your administrator has enabled the Exchange classification and/or caveat options, perform any of the
following actions:
• Specify a classification. The classifications, such as Internal or Confidential, are defined by your
administratrator.
• Specify a caveat. The caveats, such as No Reply or No Forward, are defined by your administrator.
6. Compose any message to accompany the forwarded email.
7. When you have composed your message, perform one of the following actions:
• Tap
• Tap Cancel.
• Tap Delete Draft.
• Tap Save Draft.
Send an attachment or a link
The type of files and links that you can attach in a secure BlackBerry Work email message depend on whether the
file is stored in an allowed location and whether your BlackBerry Work policy allows the file type. If you do not see
an option to add a link or send an attachment, your administrator has not enabled this feature for you. The add
link option is only supported for Microsoft SharePoint repository. If you do not have any SharePoint repositories
connected in BlackBerry Work, you cannot use this feature.
1. In a message that you are composing, tap > Add Attachment or Add Link.
2. For attachments, tap one of the following options:
• Take Picture or Video: Take a picture or a video. It is automatically added to your message as an
attachment.
• Photo Library: Access your native photo repository and choose an existing picture file.
|Viewing and managing your email messages|12
• Docs: Open BlackBerry Work Docs to browse your local device repository and/or enterprise data sources
for the files that you want to attach. After making your selections, tap Attach: Navigate to the file that you
want to attach.
3. For links, select the SharePoint item that you want to link to and tap Attach at the bottom of the screen.
Save an attachment
You can save files attached to emails in a containerized Docs repository on your device. Note: To open and play
audio files you must use a headset.
1. Within an email that you are viewing, tap the attachment icon. A list of attachments in the message is
displayed.
2. Tap the attachment that you want to save. The download progress indicator is displayed next to the
attachment.
The download progress bar is displayed next to the attachment.
3. When the file is downloaded, tap the file name to open it.
4. Tap at the top of the screen > Save to Docs.
5. Tap a repository or recent folder to select it or tap to create a new folder. If you create a new folder, enter a
name and tap OK.
6. Tap Save.
7. Tap the paperclip in the open email, then tap Select.
8. Select the attachments to save by tapping them, or tap Download All.
9. Tap Save.
10.
Tap Quick Save or Choose Destination to select a location where to save the attachment(s), or tap in the
Docs repository to create a new folder.
11.To save attachments, complete one of the following tasks:
Task Steps
Save an attachment. a. Tap Save.
b. Tap Quick Save or Choose Destination to specify where to save the
attachments or tap in the Docs repository to create a new folder.
c. Tap Save.
Save multiple attachments. a. Tap the paperclip.
b. Tap Select or Download All.
c. Tap beside each attachment that you want to save.
d. Tap Quick Save or Choose Destination to specify where to save
the attachments or tap in the Docs repository to create a new
folder.
e. Tap Save.
12.To view your saved files, do the following:
a)
Tap .
b)
Tap .
|Viewing and managing your email messages|13
c) Browse to the location of the file.
d) Tap the file to open it.
Tapping on a BlackBerry Workspaces document link in a BlackBerry Work email or event opens BlackBerry
Workspaces and downloads the associated document on your device. For more information about using
BlackBerry Work Docs, see Manage your documents.
Flag an email
You might want to mark some email messages as important or make them easy to find in a long list. You can add
a red flag next to email messages in the list.
1. To flag an email in the message list, tap the email to open it.
2.
At the bottom of the email, tap > Flag.
3. To flag multiple emails,
Delete an email message
When you delete an email, it is moved to the Deleted items folder. It is not permanently deleted.
1. To delete an email, perform one of the following tasks:
Task Steps
Delete an email a. Swipe left on the email in the message list.
b. Tap Trash.
Delete multiple email messages a. Tap at the top of the message list and tap the beside the
messages that you want to delete.
b. Tap Delete at the bottom of the screen.
2. To permanently delete email messages, do the following:
a) In the email message list, tap > Deleted items.
b) Tap and select the messages that you want to delete or tap Delete All to remove all the messages.
c) Tap Delete.
Move email messages to a different folder
You can create new folders in your mailbox using Microsoft Outlook on your work computer or BlackBerry Work
on your device. .
To work with email on your device, perform one of the following tasks:
Task Steps
Move an email message. a. Tap an email that you want to move, to open it.
b. Tap . A list of available folders is displayed.
c. Tap the destination folder.
|Viewing and managing your email messages|14
Task Steps
Move multiple email messages. a. At the top of the email list, tap .
b. Tap the beside each message that you want to move.
c. Tap Move at the bottow of the screen. A list of available folders is
displayed.
d. Tap the destination folder.
Create an email
You can specifty the font and color of your message text in the Use Custom Fonts screen in the app settings in
the BlackBerry Dynamics Launcher.
1.
In your inbox or any folder, tap .
2. In the To field, enter your intended recipients separated by a comma.
As you type, BlackBerry Work suggests recipients from your saved contacts and your organization's global
address list. If the recipient is not a member of your contacts or in an external organization, you can double tap
their email address to add them to your contacts. Note that your Outlook personal distribution lists can also
be supported. When you compose a new email, you can remove one or more of the suggested recipients by
tapping the next to them.
3. Optionally, tap in the Cc/Bcc, From field to expand it and tap Cc or Bcc, to copy additional recipients.
4. Tap in the Subject field to enter a subject.
5. Tap to attach a file or add a link to the message.
6. If your administrator has enabled the Restrictions option (the Permissions option in Outlook), choose any
desired restriction.
7. If your administrator has enabled the Exchange Classification and/or Caveat options, choose a setting for
either or both displayed on the compose screen. Default settings will be displayed. Typically, these defaults will
be "None." Classification settings may include choices such as "Internal" or "Classified," depending upon what
classifications your administrator has defined. Caveat settings may include choices such as "Do not reply" or
"Do not forward." You can change the defaults in Settings/Email, although if your administrator has already set
defaults, they will take precedence.
8. Tap in the body of the email form and compose or edit your message:
• To select a word or all the text, press and hold the word then tap Select or Select All. You can expand or
narrow your selection by dragging the left or right handles of the selection.
• To Cut, Copy, Replace, or format text, or to Define your selection, select the text and tap the appropriate
item in the toolbar item after selecting the text that you want to edit.
• To Paste a cut or copied selection, press and hold the location where you want to paste the text in the
message body.
9. When your message is complete, do one of the following:
• Tap .
• Tap Save Draft.
• Tap Cancel > Delete Draft.
|Viewing and managing your email messages|15
View smart folders
BlackBerry Work's smart filters help you organize your unread email for pending action without manually moving
items in your folders. By default, there are smart folders for the following types of messages:
• Messages from your VIP contacts
• Messages flagged as high priority
• Unread messages
• Messages received on the current day
• Messages with meeting invitations
• Messages with attachments
You can control which smart folders appear on your device.
1. In the email message list, tap > Folders.
2. Tap the smart folder that you want to view.
3. Tap the message that you want to open.
4. Tap to return to Folders.
5. Optionally, tap Edit and select or deselect the folders that you want to appear in your smart folders list.
6. Tap Close to exit the Folders view.
Search email
You can search for email messages by sender or subject in a folder or your inbox. You can use advanced search
options to refine your search.
1. In the BlackBerry Work Mail app, open your inbox or a folder.
2. Pull down from the top of the email list to display the Search field.
3. Tap All, From, or Subject to choose the text to be searched.
4. In the search field, enter the full or partial text string you want to search for.
5. To refine your search, tap . An Advanced search screen is diplayed.
6. Add additional search criteria and tap Apply.
Manage email folder synchronization
You set the email synchronization interval in the BlackBerry Work settings. By default, the synchronization setting
applies only to your inbox. However, you can also choose to automatically synchronize your email folders.
Otherwise, folders are synchronized when you open the app.
The number of folders that you set for automatic synchronization will affect battery life and data usage on your
device. You can turn off automatic synchronization for some folders to improve battery life or lower data usage.
For information about configuring synchronization seettings, see ChangeBlackBerry Worksettings.
Note: To be able to synchronize your Drafts folder, you must be enabled for Exchange ActiveSync 2016 and your
mailbox must be hosted on Microsoft Exchange 2016. If you do not have the option to synchronize your Drafts
folder, contact your administrator to confirm your mailbox settings.
1. In your BlackBerry Workemail inbox, tap > Folders.
2. Tap Edit at the top of the screen.
|Viewing and managing your email messages|16
3. Tap Managed Synced Folders.
4. Tap a folder to select or deselect it.
5. Tap Done.
|Viewing and managing your email messages|17
Managing your notifications and alerts
BlackBerry Work provides a number of automatic indicators and alerts to let you know who's available and who's
not, when new mail arrives, whether or not you've read a message, its level of importance, and when a meeting or
appointment is soon to begin.
Notification Description
Presence The Presence indicator shows you the current online status of contacts
in your organization who have an active account on Microsoft Lync. If
your enterprise doesn't use Microsoft Lync for instant messaging, the
presence indicator is not displayed.
The Presence indicator shows the the following statuses.
• Green: Available
• Red or Orange: Busy
• Red or Bar: Do Not Disturb
• Yellow: Away
• Gray: Offline
New and unread mail Unread email messages are displayed with a blue subject and the
sender's name in bold and black. After you open a message the sender's
name and subjected are displayed in grey.
Meeting/Appointment
A calendar icon next to the sender's name indicates that the message
is a meeting invitation or related to a calendar event.
Manage sounds and notifications
BlackBerry Work for iOS relies on Apple Push Notification Service (APNS) to receive changes (new or updates)
to your inbox, contacts, and calendar. This provides near real-time updates to the client. Both foreground
and background notification processing work in the same way. Each time you open the app, your mailbox is
synchronized. However, unless your organization uses the BlackBerry Enterprise Mobility Server (BEMS), iOS
users do not receive near real-time updates to their work email account.
For information about how set notifications for Mail and Calendar in BlackBerry Work, see ChangeBlackBerry
Worksettings
To troubleshoot:
1. On your device, in Settings open Notifications for BlackBerry Work and enable your preferences.
2. Tap Settings > General > Background App Refresh and make sure that BlackBerry Work is allowed.
Your device updates frequently used apps more often. Allow up to a day of normal use on BlackBerry Work for
your device to determine the update interval.
|Managing your notifications and alerts|18
Manage mail rules
You can create rules for push notification alerts to notify you when an you receive an email that is marked
important or from a specific user or group. Rules associate a particular sound with a type of sender that you
define.
1. Tap Settings > Notifications & Sounds > Mail > Mail Rules and tap the button in the top-right corner.
2. Enter the name of the rule and select the mail sound. You can turn off the mail notifications for that rule so
that they do not appear on the locked screen and in the notification center.
3.
To add filters to the rule, tap . You can also set the High Importance filter.
4. Save or cancel your changes.
5. To edit an existing rule, tap on its name in the Mail Rules list.
6. To delete a rule or reorder the list of rules, tap the button.
|Managing your notifications and alerts|19
Managing your contacts
Every time you open BlackBerry Work, your contacts are synchronized with your work email account. In BlackBerry
Work, you can also add contacts, edit a contact's information, add contacts to the VIP list, or delete contacts.
Open and view a contact
You can view information for your contacts in one of the following ways:
• Open Contacts from the BlackBerry Dynamics Launcher.
• Open contact information for a calendar event.
• Open contact information from an email.
1. To open a contact's record from an email, open an email received from the contact.
2. Tap the contact's name at the top of the opened message.
3. View all the information for this contact that is currently on file.
4. To review your email correspondence with this contact, tap History. Tap a message to open it.
5. To see the position of this contact in the team or organization, tap Team.
6. To open contact information for another recipient of the email, tap the recipient's name.
Add a contact
You can add individuals to your contacts list directly from an email or manually. To add a contact manually
—typically someone that you have not received an email from—use the Quick Create Tool in the BlackBerry
Dynamics Launcher.
1. Open the email.
2. Tap the name of the sender or one of the recipients.
3. When the Contact information screen opens, tap Add to Contacts. This opens the contact form for editing with
the available information for this individual prepopulated.
For information about editing a contact entry, see Edit contact information.
Edit contact information
1. Tap the contact's name in the contact list.
2. Tap Edit.
3. Tap in a field to change it.
4. Tap > Delete to remove a field.
5.
Tap to add information.
6. Tap in the Notes field to insert any additional information on this contact.
7. Tap Done.
8. Tap Delete Contact to remove this contact from your Contacts list. BlackBerry Work prompts you to confirm
the deletion.
|Managing your contacts|20
Using Skype For Business options
IfSkype for Businessis enabled by your administrator and you have that app on your device, you will be provided
with an icon that can be tapped to launch aSkype for Businesscall. Once the call has started, video can also be
established.
Mark a contact as a VIP
In BlackBerry Work, VIPs are contacts that you designate for priority handling. When you have VIP Notifications
turned on, you can specify sounds, have the phone vibrate or both when you receive a message from a VIP
contact, even when Email Notifications are disabled. To add a contact to your VIP Contacts, use the BlackBerry
Dynamics Launcher to quickly access Contacts.
1. In the Contacts list, tap the contact that you want to add to your VIP contacts.
2. Tap edit.
3. Under VIP Contact, slide the switch to the right. The switch turns green. The star next to VIP turns blue.
4. Slide the switch back to undo the action.
5. To view the complete list of your VIP contacts, tap on the Contacts page and tap VIP.
For information about adding custom notifications for VIP contacts, see Manage sounds and notifications
|Managing your contacts|21
Managing your calendar
You can use BlackBerry Work to stay on top of your appointments and meetings when you're away from your
desk. You can accept or decline meeting invitations while on the go and send notes to other meeting attendees to
tell them you're running late, won't be able to attend, or cancel the meeting.
View your schedule and tasks
BlackBerry Work offers you different views of your calendar—by the month, by the week, by the day, or in agenda
list form —all with just a tap and/or a swipe.
1. In the BlackBerry Dynamics Launcher, open Calendar.
2. Do one of the following:
• Tap Month at the bottom of the screen to see a month at a time.
• Tap Week to see a week. In Settings, you can choose whether to display a seven-day or five-day work week.
• Tap Day to see a day.
• Tap Agenda to see a list of all appointments.
• Swipe right or left on the dateline to scroll through days or weeks.
• Swipe up and down to scroll the timeline in any view.
• In Month view, tap a day to open the view to that date.
• Tap Week to view the week's scheduled events.
• Tap any numbered date in the weekly dateline to jump to it.
• If you have installed BlackBerry Tasks 2.1 or later and your orgainzation uses Microsoft Exchange Server
2013 or later, a task count is displayed for active (blue) and completed (gray) tasks in the Agenda, Day, and
Week views. Tap on a blue or gray box to open BlackBerry Tasks and display the active or completed tasks
for the given day.
•
Tap to return to the Calendar screen.
View a calendar event
Open a calendar event to view its details. Meeting invitations can also be accepted or declined. The event record
contains all the meeting information added by the orgainzer, including required attendees, conference URLs and
phone numbers, and notes.
1. Tap the Calendar icon in the Launcher.
2. In the Agenda, Week or Day view, tap the calendar enrty.
3. Scroll up or down in the Event record to see all of its contents.
4. If you haven't accepted or declined this invitation, you can see your available options at the top of the screen.
5. If you are using an iPhone and a phone number is provided for conferencing, tap the phone number to join the
conference.
6. If a conference URL for sharing and collaboration is provided, tap it to launch the conference web site in your
device's browser.
7. If you have Skype installed on your device and a Skype for Business link is provided, tap Join Skype to join the
meeting.
|Managing your calendar|22
Contact calendar event attendees
With a calendar event record open, you can contact the organizer and attendees without having to look up their
contact information. Tap a name and you can access the individual's information in Contacts, with options for
phoning, sending a text message, or emailing to them directly. Also, in Calendar, you can quickly send a note to
the meeting organizer about your status.
To view contact information for the organizer, tap the name.
Tap the Required field to expand the list of attendees, then tap a name to see their information in Contacts.
1. Open a Calendar event.
2. Tap at the top right of the screen.
3. Select from the options listed by tapping one:
• Tap I'm running late! to send a note to the meeting organizer. You can select one of the preset messages or
tap Write own response... to compose a more specific note.
• Tap Forward Event to send the original invitation to others.
• Tap Email Attendees to send an email to all attendees.
• Tap Edit event to change any of the event's attributes.
• Tap Delete Event to remove the event from your calendar.
Add a calendar event
1. Tap the Calendar icon in the Launcher to open the Calendar app.
2.
Tap . The New Event form opens.
3. Do any of the following. Numbers entered in fields will be displayed as links. You can add phone numbers to
any field (for example, in the Subject, Location, and Notes fields).
• Tap Subject to enter a subject for the event.
• Tap Location to specify where the event will be held. You can enter a call-in phone number and passcode
here. A setting available in Calendar settings under Passcode causes any phone number in this field to be
displayed as the default. (Numbers in all fields are otherwise displayed as the default.)
• Turn on Skype for Business to create a Skype for Business meeting and automatically add a meeting
link to your calendar invite. If your account is configured for dial-in conferencing, BlackBerry Work will
automatically include call-in information (phone number and conference ID) for your meeting. Your
administrator must enable Skype for Business.
• If applicable, turn on the All Day indicator.
• Tap Starts and specify a date. Tap Starts again to set the start date selected. If you schedule an event, your
availability is shown under Participants/Organizer.
• Tap Ends to specify and end date. Tap Ends again to set the end date selected. Specify your time zone.
• Tap Repeat and then tap one of the available intervals (the default value is Never).
• Tap Add Participants and specify attendees, Do any of the following:
• Tap Required field and begin typing a name. Select an attendee from the available matches.
• Tap Optional and begin typing a name. Select an attendee from the available matches.
• Tap Resources to add resources (for example, meeting rooms).
You can remove one or more suggested participants cached based on the Sent Items folder.
• Tap Reminder to set a meeting reminder. From the list that is displayed, check when you want the reminder
to be sent.
|Managing your calendar|23
• Tap Show As to set your Presence while you are attending the event.
• Turn on Private to restrict attendance to only invitees.
• Tap the Notes field to provide additional information.
4. Tap Add.
The event is added to your calendar and the invitations are sent to the invitees.
Edit a calendar event
To edit a scheduled event for which you are the organizer:
1. In the Calendar app, tap the event to open it, tap in the top right of the screen and select and Edit Event.
2. If this is a recurring event, tap Edit This Event to modify a single occurrence or Edit The Series to modify all
occurrences.
3. Tap any field to change its contents.
4. Tap the date fields tp specify a new start or end date.
5. Tap Save.
Delete a calendar event
1. In the Calendar app, tap the event to open it.
2. Tap .
3. Tap Delete Event.
4. If the event is one of a series, tap Delete this event only or Delete entire series.
Add a shared calendar
You can add up to ten shared calendars on your device. You can view the added calendars and the details of
calendar events. If you are assigned the Editor role, you can respond to invitations on the calendar for Exchange
2013 and 2016, but not for Exchange 2010; tap on a grayed-out calendar entry to accept/tentative/decline (not
supported between Exchange versions). You will receive email invites for shared calendars, but you cannot
accept/tentative/decline them in email. You can add/edit/delete calendar events. If you are assigned the Reviewer
role, you can view shared calendars but not change them.
To add a shared calendar:
1.
In the BlackBerry Dynamics Launcher, tap .
2.
On the BlackBerry Work Settings page, tap .
3. Tap Shared Calendars.
4.
Tap .
5. In the Shared Calendars window, enter email addresses to display available calendars. You can only add
calendars from the same Microsoft Exchange Server.
6. To display a shared calendar, in the Work Calendar view, tap . The shared calendars you have chosen are
listed on the page that is displayed. Tap the check box beside the calendars you want to display.
|Managing your calendar|24
Manage your documents
BlackBerry Work Docs delivers the app-level encryption and data protection you need to safely share documents
and other content, combined with the app-to-app interoperability you demand to get your work done. Combining
security with flexibility, BlackBerry Work Docs makes it easy to access, edit, save, share, and send documents
without putting corporate data at risk.
Open BlackBerry Work Docs
1.
Tap > . Docs opens in the area last visited.
2. To access your different Docs sources, tap .
3. Tap a source to access its current contents. Current source options can include the following:
• Local Docs: Files stored in your device's secure container
• Pick from Gallery: Photos and images from the native Gallery on your device
• Take Picture: A picture taken with your device camera and stored locally
• File Share: Files in a secure enterprise file share to which you have been granted access
• SharePoint/BOX/other repositories: Files available from enterprise SharePoint, Box, or other document
repository sites to which you have been granted access
• Recent Locations: Files and folders that you have used recently
• Offline Files: Files from a shared folder that you added to this folder to work on offline
• Bookmarks: Files that you bookmarked
• Pending Uploads: Files you imported and/or worked on offline that are waiting to be uploaded to a File
Share or SharePoint site
Access Docs repositories
BlackBerry Workprovides a container on your mobile device calledLocal Docsthat you can use to securely store
your enterprise documents separately from other apps and directories on the device. Your local docs will typically
originate as file attachments in aBlackBerry Workemail, files transferred from a File Share,Microsoft SharePoint,
orBoxsite, or photographs imported from your native Photos repository or taken with your device camera. The
Local Docs repository on your device will initially be empty afterBlackBerry Workactivation. For information about
adding folders and files to your repositories, seeCreate a new folderfor guidance on adding folders and files to
your repositories.
1. Tap Docs in theBlackBerry Dynamics Launcherto access the Docs app.
2. Tap Docsmenu.
3. TapLocal Docs,File Share,SharePoint,Box, or another repository that your administrator has made available.
4. Tap a folder or file to open it.
5. To select multiple files, tap and tap the empty circle beside the individual files. If you want to select all the
files, tap the empty circle at the top of the list. Tap to deselect the item(s).
6. To perform an action on the selected files, tap at the bottom of the screen.
|Manage your documents|25
Managing online repositories
An online repository can be either a collection of files and folders on an enterprise server or network attached
storage (NAS) that is available to all authorized users, or an enterprise Microsoft SharePointor Box site available
to authorized users. Your BlackBerry Work administrator configures your root access to file shares and any
that apply to your mobile account, although within the access permitted, you can define additional sources by
specifying a network path and giving it a new data source name. The same is true of additional SharePoint and
Box sites as long as you are an authorized user of the site you attempt to define as a new data source.
For file access issues and to request additional permissions, contact your BlackBerry Work administrator or your
IT department.
Access to your enterprise SharePoint and Box sites gives you even more channels for near-instant mobile
collaboration with your enterprise team members. Heavily used by organizations large and small for on-demand
file sharing and updating, SharePoint and Box are web application frameworks developed that integrate intranet,
content management, and document management onto a holistic platform.
SharePoint and Box are cloud solutions that tie all your users' computers and mobile devices together and allow
them all to communicate and synchronize their efforts. The basic goal is to make it possible for an organization
with a hundred or even a thousand employees spread all over the region or the world to work together with the
same level of agility and coordination as a company with ten people working out of a single office.
You access and manage your SharePoint and Box data sources in the same way as your enterprise file shares.
However, with SharePoint and Box, if you have been granted the corresponding permissions, you can check-in
and check-out files. For guidance on the fundamentals of multi-author sharing, consult your SharePoint or Box
documentation.
Browse repositories
The Local Docs repository on your device will be empty after BlackBerry Work activation. See Create a new folder
for guidance on adding folders and files to your repositories.
You can access your 20 recently accessed folders in the Recent Locations repository.
1. In the BlackBerry Dynamics Launcher, open Docs.
2. In the Docs app, tap and tap the repository that you want to open.
3.
Tap to view your permissions in the file share. Note: You won't see next to folders or files in Local Docs
because, depending on restrictions imposed more broadly by the applicable BlackBerry Control policy set, you
have access to them. Contact your administrator for details.
4. Tap a folder to open it. If you are prompted to provide your log-in credentials for a Box folder, enter the email
address provided to you by your administrator to access the files in that folder.
5. At the top of the screen, tap the parent to display its position in the hierarchical tree.
6. Tap a higher level in the tree to move up to that level.
7. To select one or more files:
a) Tap .
b) Tap the empty circle beside a file to select it .
c) Tap at the bottom of the screen.
d) Tap one of the following actions: In case of files in shared folders you have the following additional options:
View online, Create PDF (from .docx and .pptx), Add to Offline Files
• Save
• Add to Bookmarks
|Manage your documents|26
• Open In
• Mail
• Delete
• Duplicate
• Paste a copy
• Compress file(s) to zip
a) For files in shared folders tap one of the following actions:
• View online
• Create PDF (from .docx and .pptx)
• Add to Offline Files
View, edit, print, move, and share files
To view a file, open it for editing in a compatible app on the device or Microsoft Office Web Apps, move or share it:
1. In the BlackBerry Dynamics Launcher, open Docs.
2. In the Docs app, browse to the repository containing the file you want to access.
3. Tap the file to open it. Depending on its size, it may take a moment to download.
4. Perform any of the folowing actions:
• View the file's Properties
• Open a .pdf file in Presentation View
• Rename - only offline files
• Save to Docs
• Add to Bookmarks (folders)
• Mail the item
• Mail Link (SharePoint and Box) to the item
• Delete
• Print (requires Breezy to be installed upon your device)
• Open In...
5. In case of files in shared folders you have the following additional options:
• View online (.docx and .pptx) in Microsoft Office Web Apps (for OWA-compatible files)
• Create PDF (from .docx and .pptx)
• Add to Offline Files
6. Tap the desired option.
For information on using PDF Presentation View, see View .pdf files in PDF presentation view. For the Mail Link
option in Box, you specify who will have access to the link when you mail it: people in your organization, people in
the folder, or people with the link. Those who receive the link can open it on the desktop, in BlackBerry Work, or in
BlackBerry Access.
Create a new folder
1. In the BlackBerry Dynamics Launcher, open Docs.
2. In the Docs app, tap in the upper right of the screen.
3. Tap Add Folder.
|Manage your documents|27
4. Enter a name and tap OK.
5. Repeat to add more folders at the same level.
6. To add a subfolder to an existing folder, navigate to the parent folder and tap at the top of the screen.
7. Tap Add Folder
8. Enter a name and tap OK.
Move a file
1. In the BlackBerry Dynamics Launcher, open Docs.
2. In the Docs app, tap at the top of the screen and and then select the files that you want to move by tapping
the icon next to them.
3. Navigate to a destination in Local Docs, File Share, SharePoint, or Box.
4. Tap at the bottom of the screen.
5. Tap Move.
Delete a file
1. In theBlackBerry Dynamics Launcher, openDocs.
2. In the Docs app, tap at the top of the page and then select the files that you want to delete by tapping
the icon next to them.
3. Tap at the bottom of the screen.
4. TapDeleteand confirm or cancel.
Create a bookmark
Adding a file to Bookmarks does not physically move the file; it creates a pointer to the file in its existing location.
Bookmarked items are tagged with for easy identification.
1. In the BlackBerry Dynamics Launcher, open Docs.
2. In the Docs app, tap beside the file that you want to bookmark.
3. Tap in bottom of the screen and tap Add to Bookmarks.
4. Tap > Bookmarks to see that your selection is now listed in Bookmarks.
In an open file, you can tap at the top of the screen and select Add to Bookmarks.
Delete a bookmark
1. In the BlackBerry Dynamics Launcher, open Docs.
2. In the Docs app, open the file or select the folder and tap .
3. Tap Remove from Bookmarks .. The file or folder is not deleted.
|Manage your documents|28
Work with offline files
Your offline files repository contains a copy of FileShare and SharePoint files you want to be able to work on even
when you can't connect to the Internet. Offline files are tagged with for easy identification.
1. In the BlackBerry Dynamics Launcher, open Docs.
2. To add files to your Offline Files repository, in the Docs app tap at the top of the screen and then tap the
icon beside the files .
3. Tap at the bottom of the screen and tap Add to Offline Files.
4. To remove a file from Offline Files tap the file's adjacent and tap Remove from Offline. The copy is deleted.
The latest online version of the file is unaffected.
In an open file, you can tap at the top of the screen and select Add to Offline Files.
About pending uploads
Pending uploads are files you have created or changed offline or checked out from a SharePoint or Box repository
to edit. The list is maintained to remind you to upload them to the corresponding repository when you come back
online.
Your administrator sets the time limit on pending uploads before they are automatically uploaded and cleared
from the list the next time you connect to the Internet. Contact your IT administration to find out what the duration
is.
Remember that no other users else will see your revisions and feedback until you upload the revised file to the
shared repository.
Add a new data source
Depending on your Docs permissions, when your BlackBerry Work administrator is unavailable to assist, you can
add new FileShare, SharePoint, Box, and other sites directly from your device if you have already been granted
access to the share or site.
Before you begin: Verify that you have the following information for the FileShare or SharePoint data source:
• File share: The path to the file on your organization's intranet
• SharePoint: The fully qualified URL of the SharePoint site. If a secure connection is enabled, the protocol is
https://. Otherwise, the protocol is http://.
1. In the BlackBerry Dynamics Launcher, open Docs.
2. Tap > Add New Source .
3. Tap File Share, SharePoint, or Box.
4. Enter a Name for the new source. You should verify the data source path from a browser on a computer to
confirm that connectivity is available.
5. Enter the Path.
6. Tap Save.
If the path is verified and a connection is made, then the new source will now be listed in BlackBerry Work Docs
under either File Share, SharePoint, or Box by the name you have given it. Note that Box, unlike SharePoint and File
Share, requires you to authenticate with your Box password (your username is prepopulated) the first time that
you use the repository. Box does not support check in or check out in this release.
|Manage your documents|29
Add a repository using the Docs Self-Service web console
Users can log in to aBEMS-Docs Self-Service Web Console from a browser on their work computer or laptop
to add user-defined File Share,Box, andSharePointrepositories. The self-service console is included in
yourBEMSinstallation and automatically configured with the Docs service in theBEMSDashboard. The URL is
http://<bems_server_fqdn>:/docsconsole. Contact yourBEMSorBlackBerry Workadministrator for the URL in your
environment.
1. In a browser on your computer, enter the URL for theBEMSself-service console.
2. Log in using yourMicrosoft Active Directorycredentials.
3. ClickAdd Repositoryto define a new data source.
4. Enter aDisplay Name. The name will be displayed in repository lists in the console and on your devices.
5. Enter aStorage Type, eitherFileShare,SharePoint, orBox.
6. Enter thePathusing the format indicated by the example.
7. ClickSave.
Your new user-defined repository is now listed and will be available on your device the next time login to
BlackBerry Work. To remove a repository, tap beside it.
View .pdf files in PDF presentation view
The presentation view for .pdf files works with downloaded .pdf attachments, as well as with .pdf files in
your Local Docs and online repositories. For more information about BlackBerry Work Docs and working with
repositories, see Manage your documents.
You can run your presentation directly from your mobile device and connect to a projector or TV with an Apple
HDMI adapter.
To use PDF Presentation View:
1. Open a .pdf attachment in an email:
a) In the open message containing the attachment, tap the paperclip adjacent to the date-time in the Subject
line. The number of attachments included in the email is shown next to the paperclip.
b) In the list of attachments, tap the one that you want to download and save.
c) When the item indicates "Downloaded", tap it again to open it.
2. Tap in the top of the screen and tap Presentation View. A presentation toolbar is displayed at the top of the
screen.
• Tap to start a rehearsal timer.
• Tap to transfer control to a remote control, when available.
• Tap to list page thumbnails in multiple rows.
• Tap to list your slide transition options:
• Fade
• Flip
• Page
• No Animation
3. Tap to exit Presentation View
|Manage your documents|30
Adding a shared mailbox toBlackBerry Work
If you have been added as a delegate to aMicrosoft Exchangeaccount, you can add that account toBlackBerry
Workand access that shared mailbox fromBlackBerry Work. You can add a maximum of two shared mailboxes.
As a delegate, you can do the following:
• Read, edit, send, and delete email messages in the shared mailbox
• Decrypt, create, send, and save S/MIME encrypted messages in the draft folder
• Receive notifications when new email messages are received in the shared mailbox (RequiresBlackBerry
Enterprise Mobility Serverversion 2.10)
Add a shared mailbox toBlackBerry Work
Before you begin: Before you can add a shared mailbox toBlackBerry Work, you must complete the following
tasks:
• Set upMicrosoft Outlookto allow someone else to manage your mail and calendar.
1.
In theBlackBerry Dynamics Launcher, tap .
2. TapMail.
3. In theAccountssection, tapShared Mailboxes.
4.
Tap .
5. In theMail Account Informationfield, type the email address of the owner of the shared mailbox that you want
to add.
6. WhenBlackBerry Worklocates the account in the GAL, tap the account to add it.
7. TapDone.
Note: You can also add a shared mailbox from the navigation drawer. From your Inbox or other mailbox, tap >
tap and then tap Add account.
Turn on notifications for a shared mailbox
You can receive notifications of new email messages for any mailboxes that have been shared with you.
Before you begin: Before you can turn on notifications for a shared mailbox inBlackBerry Work, you must
complete the following tasks:
• BlackBerry Work
1.
In theBlackBerry Dynamics Launcher, tap .
2. In the Notifications & Sounds section, tapMail.
3. In theOther Emailsection, slide theShared mailboxes notificationsoption to ON.
Note: To receive notifications for shared mailboxes,BEMS2.10 or later is required. If you do not see this
option, contact your administrator to confirm the version ofBEMSbeing used with your account.
|Adding a shared mailbox toBlackBerry Work|31
ChangeBlackBerry Worksettings
1.
In theBlackBerry Dynamics Launcher, tap .
2. To change general settings, complete one of the following tasks:
General Settings Steps
View the version number and
license agreement.
TapAbout.
Change your password or turn
on or turn offTouch ID. (Touch
IDmust be installed on your
device and allowed by your
administrator.)
TapChange Password.
Edit your account information. TapAccount.
3. To change Application settings, complete one of the following tasks:
|ChangeBlackBerry Worksettings|32
Application Settings Steps
View or change your Mail
settings.
TapMailand view change any of the following:
• TapShared Mailboxesto add a mailbox that has been shared with
you. For more information on shared mailboxes, seeAdding a
shared mailbox in BlackBerry Work.
• Badge Countsets the message status type—Unread MailorNew
Mail—that is shown in the BlackBerry Work badge count on the iOS
desktop.
• Conversation Viewlists email messages by common subject.
• User tag when editingadds your username in brackets at the start
of any inline edits in reply email.
• Signaturechanges how you sign your outgoing email messages.
• Default Classificationchanges the default classification for
your compose Email screen to the setting of your choice,if your
administrator has enabled this feature(otherwise this setting is not
displayed). If the administrator sets a default, it takes precedence
over your default.
• Default Caveatchanges the default caveat for your compose Email
screen to the setting of your choice,if your administrator has
enabled this feature(otherwise this setting is not displayed). If the
administrator sets a default, it takes precedence over your default.
• Auto Advancechooses which screen to display after you
delete:New MailorMail List.
• Show Avatarenables/disables display of a contact's photo or
initials, if a photo is unavailable.
• Use Custom Fontsenables you to choose font size, style, and color
for new mail and replies and forwarded mail.
• Auto BCCchanges whether you want to auto BCC yourself when
you send messages.
• Compose Font Selectionspecifies the default font to use when
composing an email.
• Reply Font Selectionspecifies the default font to use when replying
to an email.
• Syncto change the synchronization interval between your device
and office desktop. You can select a sync window of 1 or 3 days, 1
or 2 weeks, or 1 month back. You also have the option of No Sync
Limit.
• Download Entire Messageto view messages offline. If this setting
is turned off, only the header and 20KB (default) of a message are
downloaded. Your administrator may adjust the default download
size. Note that turning on this setting increases data and battery
consumption.
• Empty "Deleted Items" folderto permanently remove deleted
messages.
|ChangeBlackBerry Worksettings|33
Application Settings Steps
View/change your Calendar
settings.
TapCalendar
• UnderCalendar Accounts, tapMy Calendarsto choose a high
color for appointments and birthdays on your personal calendars.
TapShared Calendarsto do the same for your shared calendars
• UnderWeek Viewyou can select to display a seven-day or five-day
week (the five-day week omits Saturday and Sunday), the starting
day of the week, and you can choose to show long events as all-day
events.
• UnderStart Week On, choose the first day of the week on the
displayed calendars, or choose "Device System Settings" to use the
Calendar settings you have specified in your iOS settings.
• UnderTasks, slide the switch to turn on Preview Tasks in Calendar,
if you have BlackBerry Tasks installed.
• UnderEvents, slide the switch to turn on Show Long Events as All
Dayu. Events lasting 24 hours or longer will be displayed as all-day
events.
• UnderPasscode, slide the switch to turn on Use "Locations"
numbers, which allows use of the number and passcode specified
in the Location field of the meeting as the default numbers to use
to call in.
View/change your Contacts
settings.
TapContacts.
• Sync to Device– Enables/disables synchronization of your
contacts to the "BlackBerry" group in native contacts on the device.
Your IT administrator may not allow all fields to sync.
• Contact List Sort Order– Lets you set the sort order of names in
your contacts to eitherLast, FirstorFirst, Last.
• Contact List Display Order– Lets you set the display order of
names in your contacts to eitherLast, FirstorFirst, Last.
• Sync Contact Groups- Syncs any contact groups you have created
in Outlook. This may impact data usage and sync performance.
View/change your Docs settings. TapDocs.
• Recent Files Cache- Slide the switch for Auto Cache Size
Adjustment to cause recent files cache size to be automatically
adjusted using no more than 30% of the free device space. The
cache size and current free space is displayed in this window. Tap
Clear Recent Files Cache to clear the cache.
• Quick Save Location- Choose a quick-save location to save email
or calendar attachments to a Docs folder in the background. In
order to take Office Online actions directly for an attachment, select
your quick-save location in a valid server-based folder.
• Cellular Data- Slide the switch for Use Cell Data to turn off cell
data, restricting automatic uploads and updates of offline files to
Wi-Fi only.
Set the intensity of theLauncher. TapLauncher.
|ChangeBlackBerry Worksettings|34
4. To change Tools settings
Tools Steps
Turn on an automatic reply to
incoming messages while you're
away.
TapOut of Office.
a. Slide theOut of Officeswitch to ON.
b. Slide theTime Periodswitch to ON to set when this auto-
replyStartsand when itEnds.
c. Tap inside the message block create/edit your out-of-office reply.
d. Turn onOutside my companyto set a different reply to incoming
messages from outside your organization, then tap eitherContacts
Onlyto only respond to senders in your Contacts or tapAnyone, if
you wish to make no distinction.
e. Tap in the optional message block for external replies to create/edit
a message to external senders, or press to display the clipboard
menu and paste in copied text.
Turn on Battery Saver. Battery Saver reduces power consumption by disabling some app
features. When it is turned on, the Download Entire Message Content,
Show Avatar, Sync Contact Groups, and Show Presence switches are
unavailable.
a. TapBattery Saver.
b. TapSync Modeand selectAuto-SyncorManual Sync. If you select
Manual Sync, synchronization occurs only when you log in or out or
when you manually request synchronization.
c. To turn off the Download Entire Message Content setting, turn off
theDownload Entire Message Contentswitch.
d. To turn off the Show Avatar setting, turn off theShow
Avatarswitch.
e. To turn off the Sync Contact Group setting, turn off theSync
Contact Groupswitch.
f. To turn off the Show Presence setting, turn off theShow
Presenceswitch.
|ChangeBlackBerry Worksettings|35
About BlackBerry Work Permissions
Your device will prompt you for permission if you attempt to do the following from BlackBerry Work:
• Send a photo as an attachment
• Record a video and send it as an attachment
• Sync your BlackBerry Work contacts with your native contacts
The device will also prompt you for permission to receive badge-count updates, email and other notifications the
first time that you launchBlackBerry Work after installation.
You can later revoke the permissions for camera, microphone (video), contacts, and notifications in your device
settings.
|About BlackBerry Work Permissions|36
Open a SecureMail attachment
Voltage SecureMail is an email protection service that provides email encryption. With each secure email, there is
an HTML attachment named message_zdm.html that furnishes access to the Zero Download Messenger (ZDM).
The encrypted body of the original message as well as any attachments to the original email are contained within
this attachment.
You can use the Open in feature in BlackBerry Work to access your SecureMail app to authenticate and view any
secure email and attachments sent via ZDM on your mobile device.
The following are the prerequisites to use SecureMail with BlackBerry Work:
• The Voltage SecureMail app must be installed on your device
• SecureMail app must be whitelisted in BlackBerry Control by your administrator. Contact your administrator to
verify that SecureMailis whitelisted if you have difficulty accessing the app from BlackBerry Work.
To open and view a SecureMail message in BlackBerry Work:
1. Open the message.
2. Download and open the attachment called message_zdm.html. You are switched over to the SecureMail app
to sign in to the HPE SecureMail Cloud.
|Open a SecureMail attachment|37
Data storage and aging
Personal information and email on your iOS device is stored indefinitely, with the following limitations and
exceptions:
• The storage limit for BlackBerry Work data (mail, calendar, and contacts) depends on available memory on
your device. In controlled test environments, as many as 5,000 emails and 3,000 contacts were successfully
synchronized with the user's Microsoft Outlook account.
• In initially synchronizing your Calendar, the timeframe is set to the past month plus one year into the future.
There is no practical limit on the size of your Calendar. However, depending on the device, performance will
degrade with a very large set of data.
• Email, Contact, and Calendar data is stored in a database, except for the body and attachments to emails,
which are stored in an external flat file
• Because Contacts data is stored in the database, there is no practical limit on the number of contacts. But,
again, very large data sets will tend to degrade performance, especially on older devices.
• There is no cache for attachments and therefore no limit on the size of an attachment.
• BlackBerry Work synchronizes the entire body of emails without limitations on size, although synching and
attachment downloads will fail when the device runs out of storage space.
Old data is not purged automatically; you must purge old data manually by permanently deleting it.
If your device ever runs out of space for new contacts, you must delete existing contacts to make room for the
new ones. Be sure to do this from the device, not from your desktop business account. To preserve contacts
before deleting them from the device, use the Export feature on your desktop or laptop. Note that you must first
export the data from your business account and your desktop or laptop before deleting it from your mobile device.
|Data storage and aging|38
Choose battery saving options
Battery saving mode reduces power consumption by disabling some app features. When it is turned on,
the Download Entire Message Content, Show Avatar, Sync Contact Groups, and Show Presence options are
overwritten by the Battery Optimization Settings.
1.
To use the Battery Saver feature, in the BlackBerry Dynamics Launcher, tap .
2. Tap Tools.
3. To turn on the battery saver, slide the Battery Saver option to On.
4. In the Sync Mode setting select Auto-sync for continuous sync or Manual Sync for synchronization to occur
only when you log in or out or when you manually request synchronization.
5. To stop the download of entire messages, turn off the Download Entire Message Content switch.
6. To turn off avatars, turn off the Show Avatar switch.
7. To turn off the synchronization of contacts, turn off the Sync Contact Groups switch.
8. To turn off the Show Presence setting, turn off the Show Presence switch.
|Choose battery saving options|39
Using RSA Soft-Token Authentication
If your organization has implemented multifactor authentication for BlackBerry Work, then after activating
BlackBerry Work on your device, make sure that the following is provided by your IT administrator:
If your organization has implemented multifactor authentication for BlackBerry Work, then after activating
BlackBerry Work on your device, make sure that the following is provided by your IT administrator:
• Two-factor authentication app needed to access your network or resources. This application varies for each
organization and will have its own unique set of instructions and conditions.
• Email message from your administrator with a link for an RSA token.
To use two-factor authentication:
1. Read the email from your administrator that contains the compressed token format (CTF) URL.
2. In the email, tap the link provided.
3. When you are prompted to set a PIN for RSA authentication, BlackBerry Access will display your RSA token
code. This token is timed to expire after the number of seconds displayed.
4. Tap the button on the left to copy the code or the button on the right to display the next token code if you feel
you do not have sufficient time to paste the code into your authentication application.
5. Paste the copied token into your authentication application.
6. After setup in BlackBerry Access, the Launcher shows a Soft token icon that you can use to configure your
Token Settings. Consult your IT administrator for information about the authentication application that your
organization uses.
|Using RSA Soft-Token Authentication|40
Exchange ActiveSync search limits
For ActiveSync search command,Mailbox (email search): 100 limit. Search will return the top 100 entries. It also
returns the total match. You can then refine your filter to get the relevant data into the top 100 entries. GAL search
(to find contacts/recipients in GAL): up to 15 entries.
For Compose Email recipient search, less than 3 chars: Combine data from Local Contacts DB + data from
GCSCRecipient table in DB. More than 3 chars: Use GAL Search (see above).
|Exchange ActiveSync search limits|41
Keyboard shortcuts
BlackBerry WorksupportsBluetoothkeyboard shortcuts and navigation. By pressing a combination of keys, you
can do things that normally require multiple screen taps. To use a keyboard shortcut, hold down one or more
modifier key while pressing the last key of the shortcut. For example, to use the shortcut Command-C (copy), hold
down Command, press C, then release both keys.
Global shortcuts Description
Command 1 Switch to Mail
Command2 Switch to Calendar
Command3 Switch to Documents
Command4 Switch to Contacts
Command5 Show settings
CommandN Create new mail
Command-N Create new event
CommandL Show or hide theBlackBerry Dynamics Launcher
Mail list shortcuts Description
Command- F Toggle search
Command- M Show multiselect
Command - R Refresh mail list
Command - F Change folder
Shift - Tab Switch focus to email detail
Command- Up arrow Show Previous Mail ✝
Command- Down arrow Show next mail ✝
Email detail shortcuts Description
CommandR Reply
Command- R Reply all
CommandJ Forward
CommandU Mark as read or unread
|Keyboard shortcuts|42
Email detail shortcuts Description
CommandF Flag or unflag
CommandT Toggle fullscreen
Shift - Tab Switch focus to email detail
Command- Up arrow Show Previous Mail ✝
Command- Down arrow Show next mail ✝
Multiselect Email List shortcuts Description
Command- Up arrow Jump to previous mail
Command- Down arrow Jump to next mail
Command- Return Select or deselect mail
Command- Delete mail
CommandM Move mail
Command-M Exit muliselect
Folder list shortcuts Description
Command-Up arrow Jump to previous folder
Command- Down arrow Jump to next folder
Command- Return Select cell
Command- Right arrow Toggle cell (fold or unfold list)
Command-Left arrow Cancel
Event compose view shortcuts Description
Command-Up arrow Jump to previous cell
Command-Down arrow Jump to next cell
Command-Up arrow -D Send email
Command-Up arrow -C Cancel email
Command-Right arrow Move cursor to the end of the line
|Keyboard shortcuts|43
Event compose view shortcuts Description
Command- Left arrow Move cursor to the beginning of the line
Command-Return Select cell
CommandShift -Down arrow Toggle dropdown menu
|Keyboard shortcuts|44
Troubleshooting
Generate a diagnostics report
You can generate a diagnostics report and share the results with your administrator.
1.
Tap to open the BlackBerry Dynamics Launcher.
2.
Tap .
3. In the Advanced section, tap Run Diagnostics.
4. Tap Start Diagnostics.
5. Click Start.
6. When the diagnostics are complete, click Share logs to send an email with the report details.
Upload log files to BlackBerry Support
If requested by BlackBerry Support, you can upload log files to help troubleshoot an issue you are having with
BlackBerry Dynamics apps.
1.
Tap to open the BlackBerry Dynamics Launcher.
2.
Tap .
3. In the Support section, click Upload Logs. The Log upload status bar displays the upload progress.
4. Click Close.
Send feedback to BlackBerry
If you have feedback about the BlackBerry Dynamics app that you are using, you can send it to BlackBerry.
1.
Tap to open the BlackBerry Dynamics Launcher.
2.
Tap .
3. In the Support section, click Feedback.
4. In the Comments field, type your message. By default, the Upload Logs is enabled.
5. Tap Send.
6. An email message with the proper recipient name, subject line, app details, and comments is prepopulated for
you. Tap the Send icon.
ResynchronizeBlackBerry Workwith your mail server
If you are experiencing synchronization issues betweenBlackBerry Workand your mail server, you can
resynchronize without having to reactivateBlackBerry Work.
Note: This will reset all settings and data. All documents and data will be deleted.
1.
Tap .
2.
Tap .
|Troubleshooting|45
3. TapReset Application Data .
4. TapOK.
5. ReopenBlackBerry Workand enter your password.
6. Enter the password for your mail account.
7. TapNext.
BlackBerry Workwill now resynchronize with your mail server.
|Troubleshooting|46
Legal notice
©
2019 BlackBerry Limited. Trademarks, including but not limited to BLACKBERRY, BBM, BES, EMBLEM Design,
ATHOC, MOVIRTU and SECUSMART are the trademarks or registered trademarks of BlackBerry Limited, its
subsidiaries and/or affiliates, used under license, and the exclusive rights to such trademarks are expressly
reserved. All other trademarks are the property of their respective owners.
Apple, Apple Watch, and Touch ID are trademarks of Apple Inc. iOS is a trademark of Cisco Systems, Inc. and/
or its affiliates in the U.S. and certain other countries. iOS
®
is used under license by Apple Inc. Microsoft, Active
Directory, ActiveSync, Lync, Outlook, SharePoint, and Skype are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries. RSA is a trademark of RSA Security. All other
trademarks are the property of their respective owners.
This documentation including all documentation incorporated by reference herein such as documentation
provided or made available on the BlackBerry website provided or made accessible "AS IS" and "AS AVAILABLE"
and without condition, endorsement, guarantee, representation, or warranty of any kind by BlackBerry Limited and
its affiliated companies ("BlackBerry") and BlackBerry assumes no responsibility for any typographical, technical,
or other inaccuracies, errors, or omissions in this documentation. In order to protect BlackBerry proprietary and
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technology in generalized terms. BlackBerry reserves the right to periodically change information that is contained
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This documentation might contain references to third-party sources of information, hardware or software,
products or services including components and content such as content protected by copyright and/or third-
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EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL
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|Legal notice|47
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|Legal notice|48
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Published in Canada
|Legal notice|49
