We guarantee the purchase price of
this product will be credited in full
against the price of a new product
purchased from our extensive range of
Hoover and Wertheim vacuums, steam
products and extractors instore.*
Upgrade Guarantee
*
EXCLUSIVELY TO
*subjec t to speci c terms & cond itions
Carpet Shampooer
700w Max Power
Washes Carpets and Removes Stains
Agitating Brush Bar
Finger Tip Trigger Spray Control
1 Year Warranty
Washes Carpets and Removes Stains
Agitating Brush Bar
Finger Tip Trigger Spray Control
1 Year Warranty
Carpet Shampooer
700w Max Power
Product Code: 12300063
Model Number: VC9387
International Cleaning Solutions Pty Ltd
Level 1, Building 2
Brandon Business Park
530 Springvale Rd
Glen Waverley, VIC 3150
Customer Care: 1800 815 270
Made in China
V1 0312
PLEASE READ THIS MANUAL BEFORE
OPERATING CLEANER
Congratulations on the purchase of your new Home Hero carpet shampooer. There are
many useful features built into your shampooer and we recommend that you carefully
read this instruction manual so that you may take best advantage of them.
BEFORE YOU BEGIN
This product must be operated in accordance with these instructions and used only for
domestic cleaning to remove dirt and dust from household carpets, ooring and fabrics.
PLEASE READ THESE INSTRUCTIONS THOROUGHLY.
This will ensure you obtain full benet from your new carpet shampooer.
Keep this instruction manual in a handy place for future reference.
IMPORTANT
Always switch the appliance o and remove the plug from the electricity supply
before cleaning your appliance, when not in use, or attempting any maintenance
task. The cleaner must only be connected to an AC supply at the voltage shown
on the rating plate. This cleaner should only be used for its intended purpose as
described in these instructions. Never operate the carpet shampooer without lters.
Do not handle the plug or carpet shampooer with wet hands.
Do not put any objects into the openings or operate with the openings blocked.
Keep them free of anything that may reduce airow.
Keep hair, loose clothing, ngers and all parts of the body away from openings
and moving parts.
Do not use the carpet shampooer on any glowing, burning or smoking particles.
Do not use without the solution tank and dirty water tank in place.
Turn o all controls before unplugging.
Do not use to pick up ammable or combustible liquids such as petrol, or use in
areas where they may be present.
HOME HERO CARPET SHAMPOOER
01
NOTE: Carpets should be dry vacuumed thoroughly before washing. Use a vacuum
cleaner with a powerbrush for best results.
NOTE: If the power cord is damaged it must be replaced by an authorized service agent
or similarly qualied persons.
Young children should be supervised to ensure that they do not play with the
appliance. Close attention is necessary when used near children.
* This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning use
of the appliance by a person responsible for their safety.
If using an extension cord please make sure that it is of an approved type and that it
is fully extended. Failure to do so could cause your cleaner to overheat and damage it.
FAULTS
Consult the troubleshooting guide in this manual if your carpet shampooer fails to
operate properly.
Do not continue to use this appliance if it appears to be faulty or the supply cord is
damaged. If a fault can not be rectied, please return to the point ofpurchase.
AFTER USE
Switch the cleaner o and remove the plug from the electricity supply. Always switch
o and remove the plug before attaching any accessories or cleaning the appliance.
02 HOME HERO CARPET SHAMPOOER
1. Water Release Trigger
2. Cable Reel Hook
3. Power Cable and Plug
4. Clean Water Tank Lever
5. Clean Water Tank
6. On/O Switch
7. Release Pedal (not shown on image)
8. Suction Nozzle and Brush
9. Base
10. Dirty Water Tank
11. Dirty Water Tank Handle
12. Unit Body
13. Top Piece and Handle
KNOW YOUR PRODUCT
10
7
13
4
8
5
11
2
9
1
6
12
3
HOME HERO CARPET SHAMPOOER
03
ASSEMBLING YOUR
CLEANER
The appliance should be switched o
and disconnected from the power supply
before you start to assemble.
ATTACHING THE HANDLE TO
THE APPLIANCE
You will need a cross-head screwdriver.
1. Take the handle and unscrew both
screws from the bottom ends of
the handle.
2. Insert the handle onto the adapter
of the unit body and screw the
screws back into the boreholes.
ASSEMBLING THE APPLIANCE
1. Lay the dirty water tank in the base
of the unit and fold down the handle
of the tank until it audibly engages.
2. Insert the fresh water tank into the
unit body. First insert the valve into
the round depression on the backside
of the appliance and then press the
top of the tank against the centre
piece until it audibly engages.
3. Turn the lower hooks of the cable
reel downward and wrap the power
cable around both hooks of the
cable reel.
4. The cleaner is now ready for operation.
04 HOME HERO CARPET SHAMPOOER
PREPARING THE CARPET
IMPORTANT: Do not use the carpet shampooer as a dry vacuum.
1. Vacuum carpet thoroughly. Use a vacuum cleaner with a powerbrush for best results.
2. Remove as much furniture from the room as possible. If unable to remove the
furniture, place plastic or foil under and around the legs until the carpet has
dried completely.
HELPFUL HINTS FOR CLEANING CARPET
Only use a low foam solution with this carpet shampooer.
Do not oversaturate carpet with cleaning solution while using the carpet shampooer.
For heavily soiled areas, additional applications may be necessary.
Allow plenty of time for carpet to dry thoroughly.
Wipe cleaning solution from woodwork and wood to prevent any damage.
Try not to walk on carpet until it is completely dry.
After carpet is thoroughly dry, vacuum the carpet using a vacuum cleaner with
a powerbrush.
Before cleaning, determine where to start and end, making sure not to walk
over previously cleaned areas.
CHECK FOR COLOUR FASTNESS
Before cleaning carpet, test for colour fastness. Dampen a white cloth with solution.
Test a small area of carpet in a closet. Gently rub the cloth over the carpet. Check
each colour for colour bleeding. If the cloth remains clean, it should be safe to clean
the carpet.
HOME HERO CARPET SHAMPOOER
05
PREPARING THE
APPLIANCE
The appliance should be switched o and
disconnected from the power supply.
Never operate without lters as
damage to appliance could occur.
Only ll the fresh water tank with
commercially available carpet cleaning
solutions for carpet shampooers.
Do not use any high-foaming solutions
as an excessive amount of foam impairs
the functioning of the shampooer.
If unsuitable cleaning solutions are
used, this will void warranty.
1. Hold the fresh water tank by the
handle and pull up the unlocking
lever. The tank is released from the
locking mechanism.
2. Remove the fresh water tank from
the appliance.
3. Unscrew the ring cap on the bottom
of the tank and remove the valve
together with the water hose.
4. Add solution into the tank. Please
note the dosage of the cleaning
solution.
5. Fill the fresh water tank up to the
MAX lling line with warm water
(max. 38°C). Preferably use distilled
water to prevent calcication.
6. Then close the tank using the valve
and ring cap.
7. Insert the fresh water tank into the
centre piece.
06 HOME HERO CARPET SHAMPOOER
USING THE APPLIANCE
Plug the cord into an electrical socket. Turn on the appliance by using the
on/o switch located on the side of the appliance.
IMPORTANT: Never leave the appliance unattended with the power on.
Turn o when emptying and lling tanks. Do not oversaturate the carpet.
1. Determine where you want to start and stop cleaning. We recommend
that right-handed persons start on the right carpet border and left handed
persons start on the left carpet border. Cleaning solution may leak out of the
shampooer once it is deactivated. For this reason, have a cloth laid out that you
can place the shampooer on after use.
2. Completely unwind the power cord from the hook, insert it in the cord
bracket and connect it with an easily accessible socket whose power voltage
corresponds to the shampooer’s technical data.
3. Press down the shampooer unlocking pedal and set the handle to a
comfortable position.
4. Using your foot, press the on/o switch to turn on the appliance.
5. Run the shampooer to a corner of the carpet.
6. Push the shampooer forward along the carpet border and depress the button for
emitting the cleaning solution. This will apply and brush the cleaning solution
into the carpet. In the process, walk next to the shampooer. Do not step on the
wet carpet! Once you have arrived at the other end of the carpet, release the
button.
7. Now go over the same strip in reverse. The dirty water will be vacuumed up.
8. Start the next strip slightly overlapping the cleaned carpet strip. Work with even
forward and backward movements up to the other edge of the carpet. In the
event of stubborn dirt, go over a strip of the carpet several times if necessary.
9. When the dirty water tank is lled to the max marking, it must be emptied
(see the “Cleaning the shampooer” section). If you would like to empty the
dirty water tank, ll up the fresh water tank or nish cleaning, switch o the
appliance by pressing the on/o switch, lay it on the prepared cloth, and bring
the handle to the upright position.
10. Remove the power plug from the power socket.
HOME HERO CARPET SHAMPOOER
07
AFTER CLEANING
Let the freshly cleaned carpet dry completely.
Do not step on it as long as it is still wet. If this cannot be avoided, lay out white
cloth and step on them.
If the cleaning solution ends up on wood oors or furniture, wipe it up.
If the carpet is not dry and the furniture must be placed back in the room, use
plastic or foil under the furniture to prevent staining the carpet.
Vacuum clean the dry carpet with a vacuum cleaner. Use a brush adapter for
this (if possible).
After use, the water tank has to be emptied and rinsed out (see the “cleaning
the shampooer section”). Do not store or transport the appliance when liquid is
still in the tanks.
CLEANING THE SHAMPOOER
CAUTION:
Prior to each cleaning, pull the power plug out
of the socket.
Do not wash lters in the washing machine.
Only air dry the lters and do not in any
case use a hair dryer.
When cleaning the housing, do not use
any chemical cleaners. They could damage
the shampooer.
1. Make sure that the power plug is pulled out.
2. Empty the dirty water tank. To do so, fold up the hand and pull the tank out of
the base of the appliance.
3. The cap is on the back of the tank. Turn it 90° counterclockwise to open it.
4. Pour out the dirty water and rinse the tank out thoroughly with warm water
(max. 38°C).
5. The exhaust air lter is located at the top of the dirty water tank. Press the
locking mechanism outward toward the lter and remove the lter mount.
6. Take the lter out of the holder and rinse it o with warm water.
7. Take the protective motor lter out of the main unit and rinse it o with
warm water.
8. Pour the leftover cleaning solution out of the fresh water tank and clean the
tank thoroughly with warm water.
9. As required, wipe down the appliance with a moist cloth.
10. Let all parts of the appliance (even the brushes on the bottom of the
shampooer, use luke warm water) dry completely before storing it.
08 HOME HERO CARPET SHAMPOOER
TROUBLESHOOTING
CUSTOMER CARE
Reduced spray or no spray. 1. Water tank empty. 1. Rell tank with water
and solution.
Not picking up cleaning
solution.
1. Collection tank not
tted properly.
2. Collection tank is full.
1. Check alignment of
the tanks.
2. Empty the tank.
Problem Possible Cause Recommended
Solution
Please contact Customer Care 1800 815 270 to nd you local spare parts provider.
Product Number Product Description
32200790 Filter Set (pre motor and exhaust)
33151763 Solution Tank Assembly
33151764 Dirty Water Tank
HOME HERO CARPET SHAMPOOER
09
Keep this Guarantee and your receipt as proof of purchase.
Purchase Date ......../......../........
Our policy is one of continuous development and accordingly we reserve the right
to change specifications without prior knowledge.
International Cleaning Solutions Pty Ltd
(ACN 119 462 798)
Level 1, Building 2, Brandon Business Park,
530 Springvale Road, Glen Waverley Victoria 3150
This warranty on your cleaner commences
from the original date of purchase and is not
transferable; please retain your original proof
of purchase for any warranty claims. This
warranty is valid only in the country where the
cleaner is purchased.
The cleaner must be operated in accordance
with these instructions and used only for
domestic household cleaning to remove
DRY dirt and dust from household carpets,
flooring and fabrics. This cleaner is not fit
to be used as an industrial cleaner, and is
not designed for the collection of vitreous
building material including particle board,
construction products and similar products
such as wood/fibres, cement, fillers, fibre
glass etc or excessive or frequent sand. The
infrequent pick-up of these materials in these
circumstances may be harmful to your cleaner
and may void the manufacturer’s warranty.
Accessories and consumables including
dust bags and filters, unless defective in
manufacture, are not subject to this warranty.
In order to prolong the life of accessories and
consumables, regular care and maintenance
is recommended.
When properly used and cared for, your
cleaner will render excellent service; refer to the
instruction manual for further details, as misuse
or failure to follow the instructions makes this
warranty void.
In the event of service or advice being needed,
please contact International Cleaning Solutions
Pty Ltd, Level 1, Building 2, Brandon Business
Park, 530 Springvale Road, Glen Waverley,
Victoria 3150, or on 1800 815 270,
Monday - Friday 9am-5pm (EST).
Email: customerser[email protected].
The decision to repair or replace the cleaner is
at the sole discretion of International Cleaning
Solutions Pty Ltd.
International Cleaning Solutions Pty Ltd is
unable to accept responsibility under this
warranty for any repair work not carried out by
an authorised International Cleaning Solutions
Service Agent or from the use of non-genuine
parts. If any part is no longer available or
manufactured, International Cleaning Solutions
Pty Ltd will replace it with a genuine functional
replacement part.
This warranty does not apply to the cost of
replacing any parts of the product due to normal
wear and tear, alterations, improper installation,
physical abuse, misuse or accidental damage.
Any transportation costs involved in the repair of
defective parts shall be borne by the claimant.
If proof of purchase cannot be provided at the
time of a warranty claim or service, any work
carried out on the cleaner is chargeable. The
repair or replacement of the cleaner under this
warranty does not extend the original period
of warranty.
The benefits conferred by this warranty are
in addition to all other rights and remedies in
respect of the product as outlined under the
Competition and Consumer Act and other State
and Territory laws.
“Our goods come with guarantees that cannot
be excluded in the Australian Consumer Law.
You are entitled to a replacement or refund for
a major failure and for compensation for any
other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a
major failure.
Carpet Shampooer
700w Max Power
Washes Carpets and Removes Stains
Agitating Brush Bar
Finger Tip Trigger Spray Control
1 Year Warranty
Washes Carpets and Removes Stains
Agitating Brush Bar
Finger Tip Trigger Spray Control
1 Year Warranty
Carpet Shampooer
700w Max Power
Product Code: 12300063
Model Number: VC9387
International Cleaning Solutions Pty Ltd
Level 1, Building 2
Brandon Business Park
530 Springvale Rd
Glen Waverley, VIC 3150
Customer Care: 1800 815 270
Made in China
V1 0312