U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction

Stacy L. Balzer Ford Motor Company

Operating Director P. O. Box 1904

Service Engineering Operations Dearborn, Michigan 48121

Ford Customer Service Division

November 7, 2022

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 14M02 - Supplement #6

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year

Focus Vehicles Equipped with a DPS6 Automatic Transmission

Transmission Control Module Extended Warranty Coverage

REF:

Customer Satisfaction Program 14M02 - Supplement #5

Dated July 30, 2021

REF:

Technical Service Bulletin (TSB) 16-0129

Dated September 26, 2016

New! REASON FOR THIS SUPPLEMENT

Non-Ford Part Usage:

• Vehicles that are still covered by the 8 years/80,000-mile Emissions warranty coverage MUST

be serviced with a NEW Ford Motor Company TCM.

• Vehicles outside of or exceeding the 8 years/80,000-mile coverage are authorized to use a

used Ford Motor Company TCM, a refurbished original Ford TCM, or an aftermarket TCM that

will successfully complete the required Ford software updates.

PROGRAM TERMS

Ford is extending the warranty coverage on the DPS6 automatic transmission TCM to 10 years of

service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This

extended warranty coverage will address intermittent symptoms of loss of transmission engagement

while driving, no-start, or a lack of power. If a vehicle has already exceeded either the time or the

mileage limits, this coverage will last through June 30, 2017. Coverage is automatically transferred to

subsequent owners.

NOTE: This program DOES NOT apply to vehicles that qualify for repairs under New Vehicle Limited

Warranty Powertrain coverage or Emissions Warranty coverage. Repairs for vehicles covered by New

Vehicle Limited Warranty or Emissions Warranty should be claimed following Warranty & Policy

Manual guidelines. Refer to TSB 16-0044 for repairs covered by the New Vehicle Limited Warranty or

Emissions Warranty.

NOTE: Limited coverage is available for long-term rental coverage, using 21A08.

VEHICLES COVERED BY THIS PROGRAM

Vehicle

Model Year

Assembly Plant

Build Dates

Fiesta equipped with DPS6

Automatic Transmission

2011-2015 Cuautitlan

November 3, 2009

through June 30, 2015

Focus equipped with DPS6

Automatic Transmission

2012-2016 Michigan

August 1, 2010 through

November 5, 2015

Affected vehicles are identified in OASIS.

REASON FOR PROVIDING EXTENDED COVERAGE

Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission engagement

while driving, no-start, or a lack of power. These symptoms are usually accompanied by a “Check

Engine” light illuminated on the instrument cluster. These concerns may be caused by electrical circuit

failures within the TCM. If the transmission is not serviced, these symptoms may become more

frequent and of longer duration.

SERVICE ACTION

If an affected vehicle exhibits intermittent symptoms of loss of transmission engagement while driving,

no-start, or a lack of power AND it is determined the TCM is the casual part, dealers are authorized to

replace the TCM under this program. This program coverage begins after the expiration of the New

Vehicle Limited Warranty Powertrain coverage and Emissions Warranty coverage. This service must

be performed at no charge to the vehicle owner.

NOTE: As of August 4, 2015, vehicles repaired under 14M02 do not require the completion of 15B22

(if open in OASIS). A claim to 14M02 will automatically close 15B22.

OWNER NOTIFICATION MAILING SCHEDULE

Owner notification began on February 21, 2015. Owners of Focus vehicles that were added to the

program population were notified beginning the week of February 13, 2017. Dealers should repair any

affected vehicles that exhibit the covered condition whether or not the customer has received a letter.

New! ATTACHMENTS

Attachment I: Administrative Information

Attachment II: Labor Allowances and Parts Ordering Information

Attachment III: Technical Information

Attachment IV: Dealer Q & A

Attachment V: DPS6 Extended Warranty Program Coverage Summary

Owner Notification Letter

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web

Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician

Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or

listed under the SSSC tab.

Sincerely,

Stacy L. Balzer

ATTACHMENT I

Page 1 of 4

Customer Satisfaction Program 14M02 - Supplement #6

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles

Equipped with a DPS6 Automatic Transmission

Transmission Control Module Extended Warranty Coverage

OASIS ACTIVATION

OASIS was activated on February 20, 2015. OASIS was activated for the additional vehicles added to

the population on February 7, 2017.

FSA VIN LISTS ACTIVATION

FSA VIN Lists will not be activated for this service action.

STOCK VEHICLES

Do not perform this program unless the affected vehicle exhibits the covered condition.

SOLD VEHICLES

Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for

repairs.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty

and policy guidelines for related damage claims. No SSSC approval is required for these

vehicles:

o Ford vehicles – 3 years or 36,000 miles

• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval

Request to the SSSC Web Contact Site prior to completing the repair.

OWNER REFUNDS

• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the

repair was performed before the date of the Owner Notification Letter. This refund offer

expires June 30, 2017.

• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed

away from an authorized servicing dealer after the date of the Owner Notification Letter. There

is no expiration date for emergency repair refunds. Non-covered repairs, or those judged by

Ford to be excessive, will not be reimbursed.

• Refunds will only be provided for the cost associated with transmission control module

replacement due to loss of transmission engagement, no-start, or a lack of power.

ATTACHMENT I

Page 2 of 4

Customer Satisfaction Program 14M02 - Supplement #6

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles

Equipped with a DPS6 Automatic Transmission

Transmission Control Module Extended Warranty Coverage

RENTAL VEHICLES

If a customer's vehicle requires the replacement of the transmission control module and it is

necessary to order parts, dealers are pre-approved for up to 1 day for a comparable rental vehicle.

Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for

the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 1 rental

day is required from the SSSC via the SSSC Web Contact Site.

For Long-term rental due to TCM Backorders (Base/Powertrain/Emission/Cust Sat), submit a request

to the SSSC under FSA 21A08 using contact type APPROVAL REQUEST.

New! CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).

o DWE: refer to ACESII manual for claims preparation and submission information.

o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.

The FSA number (14M02) is the sub code.

• Additional diagnostic time MT14M02D (up to 2.0 hours) may be claimed on the same repair line

that the FSA is claimed on (prior approval is not required).

o All Diagnostic Trouble Codes (DTCs) that are retrieved must be documented in the

Powertrain DTC fields on the diagnostic code entry screen in order to claim additional

diagnostic time.

• Additional labor and/or parts other than additional diagnostic time MT14M02D must be claimed

as related damage on a separate repair line from which the FSA is claimed.

• Submit refunds on a separate repair line.

- Program Code: 14M02 - Misc. Expense: ADMIN

- Misc. Expense: REFUND - Misc. Expense: 0.2 Hrs.

• Multiple refunds should be submitted on one repair line and the invoice details for each repair

should be detailed in the comments section of the claim.

• PROGRAM TERMS: For vehicles that exhibit intermittent concerns of loss of transmission

engagement while driving, no-start, or a lack of power, this program extends the coverage of

the Transmission Control Module (TCM) to 10 years of service or 150,000 miles from the

warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded

either the time or the mileage limits, this coverage will last through June 30, 2017.

• This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle

Limited Warranty or Emissions Warranty. Repairs for vehicles covered by New Vehicle Limited

Warranty or Emissions Warranty should be claimed following Warranty & Policy Manual

guidelines. Refer to TSB 16-0044 for additional details. If the vehicle is beyond Powertrain

Coverage of the New Vehicle Limited Warranty and Emissions Warranty but is covered by an

Extended Service Plan (ESP), claim repairs to this program (FSA 14M02) instead of the ESP

Plan.

NOTE: Some vehicles covered by 14M02 may also be eligible for coverage by 14M01 (DPS6

Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension) and /or 15B22

ATTACHMENT I

Page 3 of 4

Customer Satisfaction Program 14M02 - Supplement #6

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles

Equipped with a DPS6 Automatic Transmission

Transmission Control Module Extended Warranty Coverage

New! CLAIMS PREPARATION AND SUBMISSION (continued)

(Transmission Control Module Reprogramming for Overt TCM Failure Warning). Always consult

OASIS to determine repairs and coverages that apply.

Rental Vehicle Reimbursement

• For Long-Term (greater than one day) rental due to TCM backorders, including:

o Base Bumper to Bumper Warranty

o Powertrain Warranty

o Emissions Warranty

o Customer Satisfaction Field Service Actions

• Submit a rental request to the SSSC using FSA Contact Type APPROVAL REQUEST.

o Long-Term rentals requests require SSSC approval and must include the following:

 A copy of the emergency order

 A copy of the COPIS ticket showing VIN as VOR

• If SSSC approval was provided under program number 21A08, eligible rental expenses and

the administrative fee should be claimed on an RO line that is separate from the repair.

o Use Misc. Expense Code “RENTAL” for the rental expenses.

o Use sub code 21A08 on the claim.

o The maximum number of days that can be requested on one RO line is 30 days.

o Rental extensions beyond the initial 30 day request must be submitted to SSSC for

approval and require BOHOLD confirmation.

• NOTE: Cancel 30 Day Limit [policy]:

o Emergency ordered parts will auto-cancel after 30 days if not saved on the BOHOLD

screen. Please see page 59 for Backorder Hold Screen instructions. Saving the order

on BOHOLD keeps the original backorder date of the order. When stock becomes

available the depots will ship oldest dates first and the order will stay active until it is

either shipped or cancelled by you.

 To place a part on BOHOLD:

• Click the Update button

• If you choose not to hold the part, select the N from the drop down

menu in front of the part and it will cancel or do nothing to the part and

the system will auto-cancel once it reaches the 30 day auto-cancel time

limit.

• Click the Update button

If done correctly a Y will appear in the Held Column

**NOTE – The emergency backordered part will not show up on the BOHOLD

Screen until the order has been on emergency backorder for 23+ days. We

recommend checking the BOHOLD Screen at least once a week to ensure

backorders are held if desired.

ATTACHMENT I

Page 4 of 4

Customer Satisfaction Program 14M02 - Supplement #6

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles

Equipped with a DPS6 Automatic Transmission

Transmission Control Module Extended Warranty Coverage

New! CLAIMS PREPARATION AND SUBMISSION (continued)

• Provision for using non-Ford parts:

o ONLY vehicles outside of or exceeding the 8 years/80,000-mile emissions warranty

coverage period are eligible.

 Program Code: 14M02

 Misc. Expense: FSAOSP

 Amount:

• Up to $400.00 for a used Ford Motor company, refurbished Ford Motor

Company, or aftermarket TCM.

• For a TCM that exceed the above limits, please submit an exception

request to the SSSC for consideration. Any amount exceeding $400.00

will require an approval code for claim payment.

• NOTE: Vehicles that are still covered by the 8 years/80,000-mile emissions warranty coverage

MUST be serviced with a NEW Ford Motor Company TCM.

ATTACHMENT II

Page 1 of 2

Customer Satisfaction Program 14M02 - Supplement #6

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles

Equipped with a DPS6 Automatic Transmission

Transmission Control Module Extended Warranty Coverage

LABOR ALLOWANCES

NOTE: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle

Limited Warranty or Emissions Warranty. Repairs for vehicles covered by New Vehicle Limited

Warranty or Emissions Warranty should be claimed following Warranty & Policy Manual guidelines.

Refer to TSB 16-0044 for additional details.

Description

Labor Operation

Labor Time

All vehicles – retrieve DTCs only; TCM replacement not

required

14M02A 0.3 Hours

Focus Models - Replace Transmission Control Module

(includes time to retrieve DTCs) (Closes FSA 15B22 if open)

14M02B 1.0 Hours

Fiesta Models - Replace Transmission Control Module

(includes time to retrieve DTCs) (Closes FSA 15B22 if open)

14M02C 1.1 Hours

M-Time for additional diagnosis of Powertrain DTCs P0805,

P087A, P090B, P090C, P0901, P0902, P2831, P2832,

P2835, P2836, P2837, P285C, P285D, P285E, P2861 or

P2862, only where the TCM is the causal part (may only be

claimed with either 14M02B or 14M02C)

MT14M02D Up to 2.0 Hours

New! PARTS REQUIREMENTS / ORDERING INFORMATION

SSSC Web Contact Site:

Part Number Description Order Quantity

AE8Z-7Z369-F Transmission Control Module (includes TCM seals) 1

Used Original

Equipment Ford

Refurbished

Original

Equipment Ford

Aftermarket TCM*

• Vehicles that are still covered by the 8

years/80,000-mile Emissions warranty coverage

MUST be serviced with a NEW Ford Motor

Company TCM.

• Vehicles outside of or exceeding the 8

years/80,000-mile coverage are authorized to use

a used Ford Motor Company TCM, a refurbished

original Ford TCM, or an aftermarket TCM that will

successfully complete the required Ford software

updates.

Claim as FSAOSP

up to $400

(Includes markup)

*Any TCM used must successfully accept the latest Ford TCM software.

The DOR/COR number for this program is 50579.

ATTACHMENT II

Page 2 of 2

Customer Satisfaction Program 14M02 - Supplement #6

Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles

Equipped with a DPS6 Automatic Transmission

Transmission Control Module Extended Warranty Coverage

New! PARTS REQUIREMENTS / ORDERING INFORMATION (continued)

Order your parts requirements through normal order processing channels. To guarantee the shortest

delivery time, an emergency order for parts must be placed and must have a COPIS ticket showing

VIN as VOR.

IMPORTANT: At the time of publishing, parts are not available in sufficient quantities to service all of

the affected vehicles and therefore backorders may occur. Backorders will cancel on the 30th day if

not placed “on hold”. Be sure to retain backorders via DOES II (BOHOLD screen) or DOW (Backorder

Hold screen) to prevent the backorder from being cancelled.

DEALER PRICE

For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN

Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS

RETENTION AND RETURN POLICIES.

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in

accordance with Policy Procedure Bulletin 4000.

ATTACHMENT III

PAGE 1 OF 5

CUSTOMER SATISFACTION PROGRAM 14M02-S6

DEARBORN, MICHIGAN 48121

11/2022

CERTAIN 2011 THROUGH 2015 MODEL YEAR FIESTA AND 2012 THROUGH

2016 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC

TRANSMISSION — TRANSMISSION CONTROL MODULE EXTENDED WARRANTY

COVERAGE

OVERVIEW

Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission engagement

while driving, no-start, or a lack of power. These symptoms are usually accompanied by a “Check Engine”

light illuminated on the instrument cluster. These concerns may be caused by electrical circuit failures

within the transmission control module.

If an affected vehicle exhibits intermittent symptoms of loss of transmission engagement while driving,

no-start, or a lack of power AND it is determined the TCM is the casual part, dealers are authorized to

replace the TCM under this program providing the vehicle is no longer eligible for repair under the New

Vehicle Limited Warranty Powertrain coverage or Emissions Warranty coverage. This service must be

performed at no charge to the vehicle owner.

NOTE: This program extends the coverage of the TCM to 10 years of service or 150,000 miles from

the warranty start date of the vehicle, whichever occurs ﬁrst. Coverage is automatically

transferred to subsequent owners.

NOTE: This program DOES NOT apply to vehicles that qualify for repairs under New Vehicle Limited

Warranty Powertrain coverage or Emissions Warranty coverage.

NOTE: As of August 4, 2015, vehicles repaired under 14M02 do not require the completion of 15B22

(if open in OASIS). If both programs are open and 14M02 is performed, only claim 14M02.

A claim to 14M02 will automatically close 15B22.

REASON FOR THIS SUPPLEMENT

Labor Allowances: An inspect-only labor allowance is now available in the event that the Transmission

Control Module is not the cause of loss of transmission engagement while driving, no-start, or lack of

power.

Parts Requirements: The part number for the transmission control module has been updated.

ATTACHMENT III

PAGE 2 OF 5

CUSTOMER SATISFACTION PROGRAM 14M02-S6

DEARBORN, MICHIGAN 48121

11/2022

SERVICE PROCEDURE

TCM Diagnosis

NOTE: A failing or failed TCM will exhibit at least one of the TCM Customer Symptoms AND may exhibit

one of the Diagnostic Trouble Codes (DTCs) listed below:

TCM Customer Symptom(s)

• Intermittent no-start

• Intermittent vehicle loss of power

• Intermittent loss of transmission engagement while driving

• Message in the message center ﬂashes "Hill Start Assist Not Available"

• Message in the message center indicates "Parking Aid Malfunction/Service Required"

• Transmission gear selector "PRNDL/S" indicator on the instrument cluster blinks or ﬂashes

Diagnostic Trouble Code(s)

• P0606 - TCM Internal Failure

• U0100 - Lost Communication With ECM/PCM

• U0101 - Lost Communication With TCM

• U1013 - Invalid Internal Control Module Monitoring Data Received From TCM

ATTACHMENT III

PAGE 3 OF 5

CUSTOMER SATISFACTION PROGRAM 14M02-S6

DEARBORN, MICHIGAN 48121

11/2022

Diagnostic Procedure

NOTE: If diagnosis determines the TCM is not the cause of the concern, only the cost of diagnostic time

to retrieve DTCs will be covered by this extended coverage program. The customer should be

notiﬁed of this before proceeding.

Review the TCM

Customer Symptom list.

Does one of the symptoms

match the customer concern?

Connect IDS and retrieve DTCs

Is a DTC P0606, U0100, U0101 or

U1013 retrieved?

Were any of the following

DTC's retrieved? P0805, P087A,

P090B, P090C, P0901, P0902,

P2831, P2832, P2835, P2836, P2837,

P285C, P285D, P285E,

P2861 or P2862.

Concern is not related to

or covered by this program.

Concern is not related to

or covered by this program.

Perform diagnosis for DTCs retrieved using

"MT" (actual) time, as directed using the

Workshop Manual (WSM) and/or PCED

Manual. Did WSM and or PCED Manual

diagnosis direct replacement of the TCM?

Concern is not related to

or covered by this program.

Replace the TCM.

Please follow WSM Section 307-01.

Notes:

- Document all DTC’s retrieved on the Repair Order.

- Download TCM information to IDS using Programmable Module Installation (PMI)

routine before TCM removal.

- Replace the TCM

- Upload the TCM info to the TCM using the PMI routine.

- Perform PCM/TCM Reprogramming procedures using IDS release 114.04 or higher.

- Perform TCM adaptive learning as directed in WSM Section 307-01.

- Clear all DTC’s after reprogramming.

Yes

ATTACHMENT III

PAGE 4 OF 5

CUSTOMER SATISFACTION PROGRAM 14M02-S6

DEARBORN, MICHIGAN 48121

11/2022

Module Reprogramming - General Information

NOTE: Reprogram appropriate vehicle modules and clear all Diagnostic Trouble Codes (DTCs) after

programming. For DTCs generated after reprogramming, follow normal diagnostic service

procedures.

1. Connect a battery charger to the 12V battery.

2. Perform reprogramming using IDS release 96.03 or higher.

NOTE: Calibration ﬁles may also be obtained at www.motorcraftservice.com.

NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.

3. Disconnect the battery charger from the 12V battery, once reprogramming has completed.

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure

programming completes without errors.

• Make sure the 12V battery is fully charged before carrying out the programming steps and

connect IDS/scan tool to a power source.

• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool

connections are not interrupted during programming.

• A hardwired connection is strongly recommended.

• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC

system, etc.) and close doors.

• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,

etc.).

• Follow all scan tool on-screen instructions carefully.

• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.

• Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will

cause errors within the programming inhale process.

ATTACHMENT III

PAGE 5 OF 5

CUSTOMER SATISFACTION PROGRAM 14M02-S6

DEARBORN, MICHIGAN 48121

11/2022

Recovering a module when programming has resulted in a blank module:

NEVER DELETE THE ORIGINAL SESSION!

a. Obtain the original IDS that was used when the programming error occurred during Module

Reprogramming (MR) or Programmable Module Installation (PMI).

b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.

c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should

appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.

d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used

in most cases. If not, use the session created on the date that the programming failed.

NOTE: If the original session is not listed in the previous session list, click the ''Recycle Bin'' icon at the

lower right of the previous session screen. This loads any deleted sessions and allows you to

look through them. Double-click the session to restore it.

e. Once the session is loaded, the failed process should resume automatically.

f. If programming does not resume automatically, proceed to the Module Programming menu and select

the previously attempted process, PMI or MR.

g. Follow all on-screen prompts/instructions.

h. The last screen on the IDS may list additional steps required to complete the programming process.

Make sure all applicable steps listed on the screen are followed in order.