Quick Setup Guide

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English

ES-A214912-1 A

All material in this Quick Setup Guide is the property of Hisense Company Ltd.

and its subsidiaries, and is protected under the laws of the US, Canada, Mexico

and international copyright and/or other intellectual property laws. Reproduction or

transmission of the materials, in whole or in part, in any manner, electronic, print, or

otherwise, without the prior written consent of the Hisense Company Ltd. is a violation

of the rights of Hisense Company Ltd. under the aforementioned laws.

No part of this publication may be stored, reproduced, transmitted or distributed, in

whole or in part, in any manner, electronic or otherwise, whether or not for a charge or

for other or no consideration, without the prior written permission of Hisense Company

Ltd. Requests for permission to store, reproduce, transmit or distribute materials may

be made to one of the following addresses:

USA:

Hisense USA Corporation

7310 McGinnis Ferry Road

Suwanee, GA 30024

CANADA:

Hisense Canada Co., Ltd

2283 Argentia Road, Unit 16

Mississauga, ON, Canada

L5N 5Z2

MEXICO

IMPORTER:

Hisense Mexico S. de R.L. de C.V.

Blvd. Miguel de Cervantes Saavedra No 301

Torre Norte Piso 2, Col. Ampliación Granada

Miguel Hidalgo, Ciudad de México, C.P. 11520

RFC: HME110512IY3

TEL: (52) (55) 5531-3515

Hisense, and any and all other Hisense product names, logos, slogans or marks

are registered trademarks of Hisense Company Ltd. and its subsidiaries. All other

trademarks are the property of their respective holders.

Disclaimer

Disclaimer: Subscriptions or other payments may be required to access content

through some applications. Some or all of the included or downloaded application

services in this Hisense device may not function depending on the Internet

connection, local limitations of included applications or other reasons outside of

Hisense’s control. HISENSE EXPRESSLY DISCLAIMS RESPONSIBILITY FOR ANY

APPLICATION SERVICE FROM FUNCTIONING AT ANY TIME, FOR CONTENT

IN ANY APPLICATION SERVICE, FOR DISRUPTIONS OF SERVICE, LOCAL OR

REGIONAL LIMITATIONS, WARRANTIES OF TITLE, NO INFRINGEMENT, AND FOR

IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE. By purchasing this device, you accept such Disclaimer without any claim

on Hisense at any time.

Table of Contents

What's in the box ............................................................................................................3

Getting started ................................................................................................................4

Step 1. Attach stand or mount ....................................................................................4

Step 2. Connect devices to your TV ..........................................................................7

Step 3. Get your remote ready .................................................................................10

Step 4. Power on the TV ..........................................................................................13

Step 5. Complete the rst-time setup .......................................................................13

Step 6. Establish a network connection ...................................................................13

Step 7. Enjoy your TV! ............................................................................................15

Troubleshooting ...........................................................................................................16

Product Specications ..................................................................................................17

Certication and Compliance........................................................................................19

This Quick Setup Guide supports the following models:

32A4H / 40A4H / 40A45H / 43A4H

Congratulations on the purchase of your Hisense TV! If you would like to know 'all

things Hisense', contact us using the support info:

The model and serial number of the TV is located on the back and/or on one side of

the TV. We recommend that you record this if you ever need service.

Disclaimer: This Quick Setup Guide is intended as a general guideline to

help you set up your TV. Images throughout this document are for illustrative

purposes only and may differ from the actual product.

Country

Customer Care

Center

Hisense Support

Page

U.S.A

• Phone: 1-888-935-

8880

• Hours of Operation:

Monday - Friday: 9 AM

to 9 PM EST

Saturday - Sunday: 9

AM to 6 PM EST

• Service Email:

Service@hisense-

usa.com

http://www.hisense-usa.

com/support/

http://www.hisense-usa.

com/support/register

CANADA

• Phone: 1-855-344-

7367

• Hours of Operation:

Monday - Friday: 8 AM

to 8 PM EST

• Service Email:

canadasupport@

hisense.com

http://www.hisense-

canada.com/support/

http://www.hisense-

canada.com/support/

productReg.asp

MEXICO

• Phone: 800-008-8880

• Hours of Operation:

Monday - Friday: 9:00-

21:00 hrs

Saturday: 9:00-15:00

hrs

• Service Email:

servicio@hisense.

com.mx

https://hisense.com.mx/

support/

*Scan to download user manual

https://hisense.com.mx/

support/register

What's in the box

Your Hisense TV comes with the following items:

● TV ● Quick Setup Guide (this document)

● 1 set of AAA(1.5Vcc) batteries ● 2 base stands

● remote control ● Important Safety Information and Warranty Card

● 4 screws

IMPORTANT:

To prevent accidentally discarding items that came with your TV, be sure to check ALL

of the foam in the carton box.

You will also need the following items (which are not included) to set up your TV:

● Wireless router (not included) for Internet connectivity

● Phillips screwdriver (not included) to secure the TV stand

● Not all connection cables are included. Some cables are sold separately to connect

external devices to the TV.

●

Wall mount bracket and screws (not included) if you prefer to mount the TV on the wall

Please check foam for accessories before discarding.

Veuillez vérifier la mousse pour qu'il n'y ait pas d'accessoires avant de la jeter.

Antes de desechar la espuma, asegúrese de retirar todos los accesorios.

Getting started

Step 1. Attach stand or mount

Before you start using your TV, attach your TV stand or mount it on the wall.

CAUTION:

• Disconnect the AC power cord before installing a stand or a wall mount bracket.

• The LED display on your TV is fragile. Make sure the TV screen is not scratched or

damaged by hard objects or from pressure.

• After the installation is complete, make sure the TV is steady on a table or firmly

attached to a wall mount, before removing all protective film, if any.

Attach the TV stand

To attach the TV

base

stands to your TV:

1. Carefully place your TV face down on a clean, soft and at surface.

2. Insert the TV base stands into the bottom slots on your TV.

3. Use the screws provided to secure each base stand tightly.

Screws:

ST4×14F

Base Stand

Screws:

ST4×14F

32"(81.2 cm)

Screws:

ST4×20F

Base Stand

Screws:

ST4×20F

40"/43"(101.6 cm/109.2 cm)

Attach the wall mount bracket (not included)

CAUTION:

• Follow instructions provided with the wall mount bracket. If it is not correctly mounted,

the TV may fall and cause property damage or personal injury.

• When you attach the mount, be sure to use spacers (provided by the third-party

manufacturer) between the TV and the bracket.

• To prevent internal damage to the TV and to ensure it is mounted securely, be sure

to use fixing screws (not included) that are 9.5 - 11.5 mm in length when measured

from the attaching surface of the rear cover.

• We do not recommend hanging the TV on a slanted wall, and

screen

Vertical

surface

when wall mounting make sure your television remains

parallel to the wall and does not lean forward.

NOTE:

• If you have additional questions, please contact the wall mount manufacturer or the

retailer from which you purchased the TV.

• The diameter and length of the screws differ depending on the wall mount bracket model.

Before you begin the third-party

manufacturer instructions, be sure to do

the following things:

Place the TV face down on a clean,

safe and cushioned surface.

Remove the TV stand if you have

already attached it.

Place spacers (not included) in the

corresponding bracket holes.

Screw

(not included)

Bracket

(not included)

Spacer

(not included)

9.5 - 11.5 mm

Wall mount bracket

Screw

Spacer

Rear cover of the TV

Wall mount hole

pattern(mm)

100 × 200 (32"/40")(81.2 cm/101.6 cm)

200 × 200 (43")(109.2 cm)

Wall mount

screw size

Step 2. Connect devices to your TV

Check to ensure that you have connected right cables for right ports securely. Loose

connections can affect the quality of the picture image and color.

Back View

Power cord

ANT/CABLE

HDMI 1(ARC)

USB 1

DC 5V 0.5A(MAX

)

HDMI 2

LAN

AV IN

L RVIDEO

DIGITAL

AUDIO OUT

HEADPHONE

32"(81.2 cm)

40"/43"(101.6 cm/109.2 cm)

Standby button

Power cord

Back View

Standby button

TV label Port Cable External Equipment

Brief De-

scription

ANT/CABLE

Antenna

VHF/UHF Antenna

ANT OUT

Connect an

outdoor VHF/

UHF antenna.

HDMI

DVD Player/Recorder

Set-top Box

Satellite Receiver

Satellite

antenna

cable

VCR

Video

Camera

Connect a

High Denition

Multimedia

Interface

(HDMI)

cable from

an external

device.

AV IN

VIDEO

Yellow

Connect a

composite

video cable

and left-right

audio cables

from an

external AV

device.

White

Red

DIGITAL AUDIO

OUT

Connect an

optical cable

from an

external digital

audio system.

HEADPHONE

Connect

headphones

to hear audio

from the TV.

Headphones

with

microphones

are not

supported.

Speaker

Audio Amplier

TV label Port Cable External Equipment

Brief

Description

USB

Connect a USB device for browsing photos,

music and movies.

Hard disks with a total current consumption

or impulse current consumption greater than

500mA are not supported.

LAN

Connect an

Ethernet

cable to

access a

network or

the Internet.

The TV

also has

a wireless

connectivity

feature.

Step 3. Get your remote ready

The following table shows the buttons on your remote control and describes what they

are for.

BUTTON DESCRIPTION

Power on/o

(Red/Green/Yel-

low/Blue)

Special function buttons

INPUT Change TV input source

Number Enter Channels/input numbers

Select a digital sub-channel

Google Assistant of TV

CC Change CC source

INFO Display the present program information

The button for the Menu

˃ D-pad (up/down/left/right navigation buttons)

OK Conrmation button

Return to the previous place in the menu or app

Display the Home screen

VOL Volume (up/down)

CH Channel (up/down)

Mute and restore sound

MTS

Choose the audio language in DTV mode

and set MTS for Mono,

Stereo or SAP in

ATV mode

Media content control function buttons

APPS Quick access to all applications

App Quick access buttons to apps

NOTE: Buttons listed here are for reference only. Actual remote control models may vary.

Insert the batteries

1. Take off the back cover to open the battery compartment of the remote control.

2. Insert two AAA(1.5Vcc) size batteries. Make sure to match the (+) and (-) ends of

the batteries with the (+) and (-) ends indicated in the battery compartment.

3. Restore the battery compartment cover.

Important Information about the remote and batteries

• Discard batteries in a designated disposal area. Do not throw them into a fire.

• Remove old batteries immediately to prevent them from leaking into the battery

compartment.

• If you do not intend to use the remote control for a long time, then remove the

batteries.

• Battery chemicals can cause a rash. If the batteries leak, clean the battery

compartment with a cloth. If chemicals touch your skin then wash it

immediately.

• Do not mix old and new batteries.

• Do not mix alkaline, standard (carbon-zinc) or rechargeable (NiCd, NiMH, etc.)

batteries.

• Do not continue using the remote if it gets warm or hot.

• Call our Support Center immediately on the support website.

Remote Control Range Information

● The remote control can work at a distance of up to 26 feet (792.5 cm) in front of the

TV set.

● It can work at a 30 degree horizontal or vertical angle.

Program Your Universal Cable or Satellite Remote Control to Operate

Your New Television (only for USA)

If you would like to program your other household remote controls to your new

television, please refer to the User Manual supplied by your Cable or Satellite provider.

It should include instructions on how to program their remote to your television.

A list of codes for the most common Cable and Satellite providers are listed below. Use

the code that is associated with your Cable or Satellite provider (if applicable).

DIRECTV......0178, 10178, 10019, 10748, 11314, 11660, 11710, 11780, 12049, 10171,

11204, 11326, 11517, 11564, 11641, 11963, 12002, 12183

Time Warner Cable......386, 0178, 10178, 400, 450, 461, 456, 0748, 1463, 0463,

10463

Comcast......0178, 10178, 10463, 11463, 10748, 11314, 11660, 10171, 11204, 11326,

11517, 11641, 11780, 11785, 11892, 11963, 12002

Cox Communications......0178, 10178, 1326, 1463

Dish Network......505, 627, 538, 720, 659

If the code associated with your Cable or Satellite provider is not listed, does not work

or you cannot locate the instructions to program your remote, call your local Cable or

Satellite provider’s customer service center.

If your Cable or Satellite provider does not have a code available, please contact us at

one of the phone numbers on Page 2.

Using Your Cable Set-top Box or Satellite Receiver Remote as a

‘Universal’ Remote

If you prefer to use your Cable Set-top Box or Satellite Receiver Remote as a ‘Universal’

Remote, then visit the Support page to view a list of the codes.

Pairing the remote control

1. Pair the remote to the TV after you power it on. Keep the remote control within 10

feet (304.8 cm) from the TV.

2. Press

the

Home

button

on the remote control,

select

icon to

enter the Settings

menu to select Remotes & Accessories.

3. Press and hold the [

] button at least 3 seconds to start pairing. Select the remote

name, and press the

[OK] button to start pairing.

4. If the remote pairs successfully, a conrmation will display on the screen. If it does

not pair successfully, an unsuccessful message will display. Repeat the previous

steps.

NOTE:

• If an unknown error occurs with the remote, it could have been caused by

interference. Try to remove what's causing the interference and pair the remote

again.

• If an unknown error occurs with the remote control while the battery power is

normal, you can take out the batteries and press any key for 1~2 seconds, and

the remote control can work normally.

• The remote cannot be paired to the TV while the TV is in the standby mode.

Step 5. Complete the first-time setup

The first time you turn on your TV, there is a guided setup to make it easy to connect

your TV to the Internet and complete the setup of your TV.

Step 6. Establish a network connection

1. Press

the Home button

on the remote control,

and select the icon to

select

Settings to enter the Settings menu

2. Select Network & Internet.

TV JACK

Modem Cable LAN CableLAN Cable

External Modem

(ADSL / VDSL / Cable TV)

IP Sharer (Router)

(with DHCP server)

LAN

Step 4. Power on the TV

Plug your power cord into a power outlet.

Your TV will display a launch screen showing the Hisense logo.

Establish a wired network connection

Automatically obtain an IP address

1. If you connect to the wired network, the TV will automatically obtain an IP address

and connect to the network.

NOTE: The default option of IP Settings Mode is DHCP.

2. If the connection fails, “Not Connected” will display for the Ethernet status. Retry or

enter the IP settings, and select Static to input the information again.

Manually enter the IP address

1. Enter the IP settings to select

Static.

2. Enter the IP address, Gateway, Network prefix length, DNS 1 and DNS 2 in the

menu.

Establish a wireless network connection

The TV can directly receive network signals via wireless router.

1.Turn on your

Wi-Fi.

2. The list of networks will display automatically.

3. Select a wireless network from the list, input the password.

4. If the network connection does not appear in the list, select See all to display all the

list, or select Add new network to input a Wi-Fi name, select the type of security

mode, and enter password.

Close the network connection

Unplug the network cable or

turn off your Wi-Fi. The network connection will close.

Wireless router with DHCP

LAN Cable

Wireless LAN Adapter

built-in TV set

Step 7. Enjoy your TV!

Now that you’ve completed the first-time setup, your Home screen is your starting point

for using your TV. Your Hisense TV provides a variety of entertainment options, so

you’ll always find something new. Use your TV to watch live channels, access video on

demand to watch movies, and much more.

Press the Home button on your remote to get started.

Text-to-Speech (TTS) and Audio Description functionalities on TV

Text-to-Speech (TTS) and Audio Description can help you to navigate the menus on

the screen and hear an audio description of relevant programs. Text-to-Speech can

convert written text into voice to help visually impaired people listen to the information

they are unable to read. In addition, the Audio Description plays an additional audio

narration track which is included in certain programs, that will describe the main visual

elements that visually impaired users may not be able to see.

Follow the steps below to enable the functions:

1. Press the menu button on your remote.

2. Next, select Settings to enter the Device Preferences menu.

3. Select Accessibility > TalkBack or Audio Description to turn the Menu Audio or

Audio Description on or off by selecting the appropriate choice that is presented.

NOTE: TalkBack is enabled by selecting the checkbox. Audio Description is enabled

by selecting the Toggle button.

https://www.hisense-usa.com/text-to-speech-hisense-android-tvs-9216-3

Troubleshooting

If you are having trouble with your TV, first try turning it off and on again. If this does not fix the

problem, check the tips in the following table. If your problem is not listed in the following table,

then contact us at one of the phone numbers on Page 2.

Issues Possible solutions

No sound or picture

• Check if the power cord is plugged into a powered AC

outlet.

• Press the Power button on the remote control to activate

the unit from 'Standby' mode.

• Check to see if the LED light is on or not. If it is, then the

TV is receiving power.

I have connected an external

source to my TV and I get no

picture and/or sound.

• Check for the correct output connection on the external

source and for the correct input connection on the TV.

• Make sure you have made the correct selection for the

input mode for the incoming signal.

When I turn on my TV, there is a

delay for a few seconds before the

picture appears. Is this normal?

• Yes, this is normal. The TV is initializing and searching

for previous setting information.

The picture is normal but there is

no sound

• Check the volume settings.

• Check if 'Mute' mode is set to On.

Sound but no picture or black and

white picture

• If the picture is black and white, unplug the TV from the

AC outlet and replug it after 60 seconds.

• Check that the Color is set to 50 or higher.

• Try dierent TV channels.

The sound and/or picture is

distorted or appears wavy

• An electric appliance may be aecting the TV. Turn o

any appliances that are nearby and move it farther away

from the TV.

• Insert the power plug of the TV set into another power

outlet.

The sound and picture is blurry or

cuts out

• If using an external antenna, check the direction, position

and connection of the antenna.

• Adjust the direction of your antenna or reset or ne tune

the channel.

A horizontal or vertical stripe

appears on the picture and/or the

picture is shaking

• Check if there is an appliance or electric tool nearby that

is causing interference.

The plastic cabinet makes a

"clicking" type of sound

• The 'click' sound can occur when the temperature of the

television changes. This change causes the television

cabinet to expand or contract, which makes the sound.

This is normal and the TV is OK.

The remote control does not work

• Conrm that TV still has power and is operational.

• Change the batteries in the remote control.

• Check if the batteries are correctly installed.

Disclaimer: All products, product specifications, and data are subject to change

without notice to improve reliability, function, design or otherwise.

Product Specifications

Model Name 32A4H 40A4H / 40A45H

Dimension

(W × H × D)

Without Stand

28.4 × 16.9 × 2.9 inches

(721 × 430 × 73 mm)

35.2 × 20.2 × 3.4 inches

(893 × 513 × 86 mm)

With Stand

28.4 × 18.5 × 6.5 inches

(721 × 470 × 164 mm)

35.2 × 22.0 × 7.2 inches

(893 × 559 × 182 mm)

Weight Without Stand

8.4 lbs (3.8 kg) 11.9 lbs (5.4 kg)

With Stand

8.6 lbs (3.9 kg) 12.1 lbs (5.5 kg)

TV Stand Width (W × D)

26.5

6.5 inches

(672

164 mm)

31.7 × 7.2 inches

(806 × 182 mm)

Class

32" (81.2 cm) 40" (101.6 cm)

Active Screen Size (Diagonal)

31.5 inches (80.0 cm) 39.5 inches (100.3 cm)

Screen Resolution 1366 × 768 1920 × 1080

Audio Power 6 W + 6 W 7 W + 7 W

Power consumption

50 W 70 W

Power Supply 120 V ~ 60 Hz

Connectivity Built-in Wireless feature (2x2 dual band)

Ports

1 RCA Composite Video Input, 1 left/right Audio Input for

Composite, 1 USB port, 2 HDMI ports, 1 LAN port for Ethernet,

1 Digital Audio Output, 1 RF Input, 1 Headphone Audio Output

Receiving Channels VHF: 2 - 13, UHF: 14 - 69, CATV: 1 - 125

Digital Terrestrial Broadcast (8VSB): 2 - 69

Digital cable (64/256 QAM): 1 - 135

Tuner Type Frequency synthesized

Receiving System Analog: NTSC

Digital: ATSC/QAM

Operating Temperature 41°F - 95°F(5°C - 35°C)

Operating Humidity 20% to 80% non-condensing

Storage Temperature 5°F to 113°F(-15°C to 45°C)

Storage Humidity 10% to 70%, non-condensing

Product Specifications

Model Name 43A4H

Dimension

(W × H × D)

Without Stand

37.6 × 22.0 × 3.4 inches

(955 × 558 × 87 mm)

With Stand

37.6 × 23.9 × 7.2 inches

(955 × 606 × 182 mm)

Weight Without Stand

14.1 lbs (6.4 kg)

With Stand

14.3 lbs (6.5 kg)

TV Stand Width (W × D)

31.5 × 7.2 inches

(801 × 182 mm)

Class

43" (109.2 cm)

Active Screen Size (Diagonal)

42.5 inches (107.9 cm)

Screen Resolution 1920 × 1080

Audio Power 7 W + 7 W

Power consumption

75 W

Power Supply 120 V ~ 60 Hz

Connectivity Built-in Wireless feature (2x2 dual band)

Ports

1 RCA Composite Video Input, 1 left/right Audio Input for

Composite, 1 USB port, 2 HDMI ports, 1 LAN port for Ethernet,

1 Digital Audio Output, 1 RF Input, 1 Headphone Audio Output

Receiving Channels VHF: 2 - 13, UHF: 14 - 69, CATV: 1 - 125

Digital Terrestrial Broadcast (8VSB): 2 - 69

Digital cable (64/256 QAM): 1 - 135

Tuner Type Frequency synthesized

Receiving System Analog: NTSC

Digital: ATSC/QAM

Operating Temperature 41°F - 95°F(5°C - 35°C)

Operating Humidity 20% to 80% non-condensing

Storage Temperature 5°F to 113°F(-15°C to 45°C)

Storage Humidity 10% to 70%, non-condensing

Disclaimer: All products, product specifications, and data are subject to change

without notice to improve reliability, function, design or otherwise.

Certification and Compliance

FCC Notice

This device has been tested and found to comply with the limits for a Class B digital

device pursuant to Part 15 of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference in a residential installation. This

device generates, uses, and can radiate radio frequency energy and, if not installed

and used in accordance with the instructions, may cause harmful interference to radio

communications.

However, there is no guarantee that interference will not occur in a particular

installation. If this device does cause harmful interference to radio or television

reception, which can be determined by turning the device off and on, the user is

encouraged to try to correct the interference by one or more of the following measures:

● Reorient or relocate the receiving antenna.

● Increase the separation between the device and receiver.

● Connect the device into an outlet on a circuit different from that to which the receiver

is connected.

● Consult the dealer or an experienced radio/TV technician for help.

NOTE:

The manufacturer is not responsible for any radio or TV interference caused by

unauthorized modifications to this equipment. Such modifications could void the user’s

authority to operate the equipment.

The Wi-Fi Module complies with FCC radiation exposure limits set forth for an

uncontrolled environment. This device should be installed and operated with a

minimum distance of 20 centimeters between the radiator and your body.

This device complies with Industry Canada’s licence-exempt RSSs. Operation is

subject to the following two conditions:

(1) This device may not cause interference; and

(2) This device must accept any interference, including interference that may cause

undesired operation of the device.

Declaration of Conformity

Trade Name: Hisense

Model: 32A4H / 40A4H / 40A45H / 43A4H

Responsible Party: Hisense USA Corporation

Address: 7310 McGinnis Ferry Road, Suwanee, GA 30024

Telephone Number: 678-318-9060

This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions: (1) this device may not cause harmful interference, and (2)

this device must accept any interference received, including interference that may

cause undesired operation.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo

are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the

United States and other countries.

Hisense. Other brand and product names are registered trademarks of their respective

owners.

Environmental Protection

This mark indicates that this product should not be disposed together with other

domestic garbage, to avoid damage to the environment or human health due to the

disposal of uncontrolled waste. Recycle it responsibly for promoting the sustainable

reuse of material resources. To return your used device, please use the return systems

available in your location or contact the vendor where you purchased your product they

could take this product for recycling and protection of the environment.

Manufactured under license from Dolby Laboratories. Dolby,

Dolby Audio and the double-D symbol are trademarks of Dolby

Laboratories Licensing Corporation.

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing

Limited. DTS, DTS-HD Master Audio, DTS-HD, Virtual:X, and the DTS-HD logo are registered