ROYAL CARIBBEAN & CRUISE GURU GENERAL TERMS AND

ROYAL CARIBBEAN &

CRUISE GURU

GENERAL TERMS AND

CONDITIONS

Apr 2024 Page 1

Deposit

Deposits are due immediately at time of booking.

The deposit amount is dependent on the selected voyage, destination and length of

cruise and time of booking and is displayed on your booking confirmation. The deposit

amount includes a Cruise Guru administration fee of AUD25 per person which is

deducted from the final balance. Only Australian dollar payments are accepted.

Deposits must be paid by Mastercard, Visa or American Express at time of booking.

Credit card fees do not apply to Mastercard or Visa card deposit payments made

online. Credit Card fees do apply to Mastercard or Visa card deposit payments made

through the Cruise Guru call centre, please consult with your reservations cruise

expert for applicable fees at time of deposit. Credit card fees do apply to American

Express card deposit payments made online and through the call centre at 2% of total

amount, processed and charged at time of payment.

Please note on select voyages a second or additional deposit may be required before

final payment to secure the booking and may be non-refundable. For your convenience

the second deposit will be automatically deducted from the credit card used at time of

first deposit. If you wish to use a different card for the second deposit, please Contact

Us. If the second deposit is not processed and confirmed by due date the booking may

auto cancel and be subject to cancellation fees.

Air Promotion Offers will incur an additional non-refundable deposit required at time of

booking.

Booking

It is important the reservation is booked using full names as per passport. Fees may

apply to amend names after booking is confirmed. By confirming your booking with

payment, you are agreeing the Terms and Conditions outlined below. No responsibility

will be taken by Cruise Guru or Royal Caribbean for incorrect information supplied by

guest/s. Failure to complete any necessary forms or documents required for travel

may result in cancellation of the booking or denial of boarding.

Final Payment

Full payment for all voyages must be received no later than the date stipulated on

your booking confirmation. All reservations will auto cancel if payments are not

received by the due date.

For your convenience, on the final payment due date, the final balance will be charged

automatically to the credit card originally processed for deposit that we have on file. If

you need to change your payment details including credit card details or new expiry

date you must Contact Us a minimum of 5 days prior to payment due date. If your

credit card should be declined or insufficient funds available, your booking will be

automatically subject to cancellation fees and charges

Credit card fees may be charged on final balance for both Mastercard and Visa card at

1.3%. American Express will incur a 2% charge on the total amount processed.

Alternative payment options are available. Please enquire for details.

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Third Party Credit Card Authorisation

During the booking process if you have made any payment against the booking using

a credit card whereby the cardholder is not part of the travelling party, we are

required to have a written consent from the cardholder giving Cruise Guru authority to

process the charge via a Third-Party Verification Form. This is a common business

procedure where an individual authorises a payment on their credit card when they

are not utilising the service. This requirement prevents unwanted and fraudulent

chargebacks that can hurt the relationship between a business and the travelling

party. Failure to submit the Third-Party Verification Form on time will cause the

booking to be cancelled. If in the instance the booking is cancelled or a refund is to be

processed on the booking, funds due for refund will be refunded to the original form of

payment less any applicable administrations fees. To access this form please contact

our team.

Cancellations

Please Contact Us should you wish to cancel your cruise. All cancellation requests must

be submitted by email. Cancellations must be received no later than 2pm EST/EDT on

a scheduled NSW working business day for booking to be cancelled that day.

Cancellations received after 2pm will not be processed until the following NSW working

business day.

The cancellation fee amount will be advised by Royal Caribbean once cancellation advice

has been processed by Royal Caribbean

Royal Caribbean Cancellation Guideline

For bookings made on standard cruises and cruisetours (cruise portion only) the

following cancellation conditions will apply effective to new bookings made on or after

02 April 2024:

1 – 5 nights

Days prior to Departure Cancellation Charge

75 days or more Refundable deposit except for non-refundable deposit

amounts & specific promotions ++

74 – 61 days 50% of total cruise fare ++

60 – 31 days 75% of total cruise fare ++

30 - 0 days 100% of total cruise fare++

6 – 9 nights

Days prior to Departure Cancellation Charge

90 days or more Refundable deposit except for non-refundable deposit

amounts & specific promotions ++

89 – 75 days 25% of total cruise fare ++

74 – 61 days 50% of total cruise fare ++

60 – 31 days 75% of total cruise fare ++

30 - 0 days 100% of total cruise fare++

10 – 14 nights

Days prior to Departure Cancellation Charge

90 days or more Refundable deposit except for non-refundable deposit

amounts & specific promotions ++

ROYAL CARIBBEAN &

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Apr 2024 Page 3

89 – 75 days 25% of total cruise fare ++

74 – 61 days 50% of total cruise fare ++

60 – 31 days 75% of total cruise fare ++

30 - 0 days 100% of total cruise fare++

15 nights or longer

Days prior to Departure Cancellation Charge

120 days or more Refundable deposit except for non-refundable deposit

amounts & specific promotions ++

119 – 75 days 25% of total cruise fare ++

74 – 61 days 50% of total cruise fare ++

60 – 31 days 75% of total cruise fare ++

30 - 0 days 100% of total cruise fare++

++ In instances where the deposit amount paid is higher than the 25/50/75%

of cruise fare cancellation charge, then the highest of the two amounts is

payable as the cancellation charge, i.e. the full deposit amount is retained.

Please note that onboard Suites may be subject to higher deposits and

cancellation charges.

Royal Caribbean International Onboard Bookings - For Royal Caribbean

International’s ‘Next Cruise Offer’ bookings made onboard our ships, deposit may incur

a cancellation fee, please consult the specific terms and conditions provided at time of

booking onboard.

Air Promotion Offers have their own cancellation charges in addition to the above. All

flights cancelled will incur a cancellation charge of AU$50 per person plus any airline

cancellation charges. In some cases, these could be the full cost of the airline ticket.

Please confirm the charges with our Reservations team as they vary by airline,

destination and fare type.

Hotel cancellations will incur a 50% cancellation fee between 30 and 8 days prior to

sail. No refunds will be made to no shows or cancellations within 7 days of sailing.

Cruise Guru & Royal Caribbean reserve the right to charge you for cancellation fees

incurred that maybe greater than the amounts of payments received at the time of

cancellation of your booking. Any outstanding amounts must be paid by the cancelled

parties.

In addition, guests will be liable for any additional fees charged by any non-cruise

services/providers due to cancellations including a Cruise Guru cancellation fee of

AUD110 per person charged on all cancellations regardless whether a cruise protection

plan has been purchased. The Cruise Guru cancellation fee will be deducted from any

refund due. If there are insufficient funds from any refunds due to cover the Cruise

Guru cancellation fee of AUD110 per person, Cruise Guru will charge the difference to

the credit card held on file. Please note: For services included in your booking that are

not provided by Royal Caribbean, additional cancellation fees may be incurred.

Royal Caribbean reserves the right to change deposit, payment and

cancellation/terms/conditions without prior notice.

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Cancellations by Supplier

If your service/s booked through Cruise Guru are cancelled for any reason, the service

provider may offer Future Credits in place of cash or credit card refunds. Refunds from

service providers can take up to 3 months to process. Cruise Guru will not offer cash or

credit card refunds unless we have the refund back from cruise lines or other suppliers.

Future Credits will have their own terms and conditions subject to cancellation and will

be provided once the credit has been processed.

Partial Cancellations & Change in Stateroom Occupancy

Changes in stateroom occupancy when one guest cancels and the other guest is still

travelling will result in cancellation fees for the cancelled guest/s ad recalculation of the

remaining guest/s’ fare. In some circumstances, guest/s still travelling maybe required

to pay a surcharge for the changed occupancy stateroom regardless of the cancellation

fees paid by the cancelling guest/s.

Promotions such as onboard credits or other promotional inclusions can be affected by

changes made to your booking.

Booking Changes & Amendments

When booking a non-refundable deposit fare, a fee of AUD100 per person (plus Cruise

Guru fees, see below) will be incurred for any changes to ship or sail date only. There

is no limit on the number of changes permitted to ship or sail date up to 151 days prior

to sailing, however a separate change fee will be incurred for each request.

For bookings booked on a refundable fare some changes (excluding change to ship or

sailing date) can be made to your booking. You may request changes up to 45 days

before departure. We make every effort to meet your change request, however we

cannot guarantee that we will be able to make any requested change. Up to 45 days

before departure an administration fee of AUD50 per booking will be payable for each

change request. If you request a change within 45 days of departure this will be treated

as a cancellation of your original booking and cancellation fees will apply. The changed

arrangements will then be treated as a new booking.

Cruise Guru Change and Amendment Fees

These fees are charged if Cruise Guru are required to make any of the following changes

/ amendments to bookings held by Cruise Guru and are in addition to any cruiseline or

supplier charges.

Amendments to Existing Bookings – AUD50 per booking

- Name changes

- Change in cabin grade or cabin numbers

- Cancellation of additional services including transfers, flights and pre and

post accommodation

- Transfer of booking to another agency or directly to cruise line

- Change in stateroom occupancy

Cancellation and Rebook – AUD110 per person

- Change in cruise departure date

- Full cancellations

Service Charges – AUD50 per booking

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- Booking shore excursions

- Completing online check in

- Sending printed documentation for cruise lines where E-docs are available

- Sending brochures/shore excursion booklets and information internationally

Additional Price Match / Guarantee – AUD50 per booking

- There is NO charge for initial price match request. In the event of a further

price match request, Cruise Guru will charge the above fee.

*Please be advised that Price Match / Guarantee requests must comply to

Price Match /Guarantee terms and conditions

NO fees are charged for changing dining options, resending of E-docs and resending

Cruise Guru invoices

Guests who do not wish to book directly online and prefer to book by phone, Cruise

Guru reserves the right to charge a AUD50 booking fee.

Please note: Promotions/Inclusions such as onboard credit or other promotional

inclusions may be affected by changes made to your booking.

Cruise Fare

The price of your cruise includes ship accommodations, ocean transportation, most

meals and entertainment aboard the vessel, gym, sauna and steam room, select

beverages, port charges and taxes. All prices are per-person, based on double

occupancy of the stateroom, and are quoted in AUD dollars.

The cruise price does not include air transportation, transfers, shore excursions, items

of a personal nature (for example, onboard drinks, laundry charges, medical services,

beauty treatments, telephone calls, etc); speciality dining venue cover charges,

photographs, gratuities and anything else not specifically mentioned as being included

in the price.

In addition, Royal Caribbean separately assesses airport facility charges and certain

departure taxes and other taxes/fees that are implemented by various governments

and quasi-governmental agencies. Such assessment is subject to change without

notice at any time whether or not you have a confirmed booking under deposit, or if

you have made final payment.

Last Minute Bookings/Short Booking Time

Terms and conditions pertaining to, last-minute bookings or booking within a short

booking window, are essential for maintaining a seamless and efficient reservation

process, but they also come with potential impacts that you should be aware of.

Whilst the convenience of online 24/7 platforms allow for swift reservations; it is

crucial to understand the potential repercussions. When making last-minute bookings

or booking within a short period of time, though accepted within the parameters set

by our 24/7 online booking platform, there may be challenges in relation to

confirmation and inventory availability. It is important to understand confirmation may

not always be guaranteed due to limited availability and/or unforeseen circumstances

and operational constraints. In such cases, the inventory may be difficult to reinstate,

affecting the travel plans. While you may have diligently followed the parameters set

by our 24/7 online booking platform, it is crucial to understand your booking might

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not remain secure and circumstances beyond our control can result in the loss of your

reservation. These terms and conditions serve as a framework for managing the

complexities of last-minute bookings or booking within a short booking time period,

balancing convenience and the unpredictability of the inventory. In the case a booking

is unable to be reinstated or booked onto a similar product as agreed with you, we will

refund you any payment made immediately to the original form of payment.

Promotional Fares

Royal Caribbean may at times release special promotional fares that attract differing

terms and conditions from those outlined within and as included in the Royal Caribbean

brochure or website. These may include different deposit amounts, service fees,

different final payment and cancellation conditions including non-refundable deposits

and fares. To confirm if you have been booked on a promotional fare, please check at

time of booking with Cruise Guru for what conditions may apply to your booking.

If you wish to take advantage of these offers then you will have to cancel your existing

booking, whereupon standard cancellation policy (including charges) will apply.

In addition, Cruise Guru may offer special promotions that will also attract different

deposits, final payment dates and amounts from the cruise line.

When making a payment on these special promotions you are confirming your booking

subject to the Cruise Guru special promotions terms and conditions.

Cruise Guru Reduced Deposit Promotions

1. Offer only valid on specific promotional period and subject to select cruises and

availability

2. Non-refundable and non-transferable deposits to be paid to Cruise Guru upon

confirmation of booking.

3. No Cruise Guru additional administration fee is collected or charged at time of

booking for cancellations.

4. Final Payment due date will vary from standard booking due dates

5. If full payment is NOT received by final due date booking will

AUTO CANCEL and no refunds will apply.

6. Once Final Payment has been received, Cruise Guru will charge a 10%

cancellation fee of the FULL CRUISE VALUE in additional to the normal cruise

line cancellation penalty.

Onboard Credits/Shipboard Credits & Promotional Inclusions

From time to time there maybe promotions which include onboard credits or other

inclusions which are but not limited to speciality restaurant vouchers or drink

packages/cards. These promotions can be applied to the cabin or to individual

passengers. An Onboard Credit is a monetary amount which is applied to your onboard

account for onboard purchases. Some Onboard Credits or promotional inclusions may

not be combinable with other offers and are non-transferable. Any unused portion of

the Onboard Credit will expire at midnight on the last night of your cruise and is not

redeemable for cash at any time. Onboard Credit or other promotional inclusions are

not transferable between any cruises, including consecutive cruises and fellow

travellers. Any promotional inclusions not used will be forfeited on conclusion of the

cruise.

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Future Cruise Credits (FCC)

A Future Cruise Credit (FCC), can be thought of as a gift voucher for a cruise line

(though there are restrictions as to what this particular gift voucher (FCC) covers). It

is usually given to a passenger for a cancelled or somehow otherwise affected cruise.

The FCC amount is typically calculated on the base fare paid for the cruise, less any

taxes, gratuities, port charges, value-adds (for example, drinks packages or Wi-Fi)

and additional pre-purchased onboard or onshore items (like spa treatments or shore

excursions). These additional items are usually refunded to the original form of

payment.

An FCC is attached to an individual passenger’s name and profile, and can only be

used to pay for that specific passenger’s future cruise. Each cruise line and FCC issued

has its own terms and conditions such as expiry date and charges it cannot be used

towards which are typically deposits, shore excursions, taxes and onboard spending.

If your new cruise is more expensive than the value of your FCC, the difference will be

required to be paid by the due dates. Depending on the conditions of the FCC and the

cruise line, in the event your FCC is more than your future cruise, some cruise lines

will allow the difference to remain as an FCC or the balance may be forfeited. An FCC

can be redeemed as per its conditions on full priced cruises via Cruise Guru. Our

Reservations team are able to help with all your FCC questions.

Discounts and Promotional Offers by Cruise Guru

From time-to-time Cruise Guru will offer discounts on cruises. These discounts apply

as part of our promotional offers. Discounts are not applicable to bookings where a

Future Cruise Credit (FCC) has been utilised. They will be applicable to full priced

cruises only.

Cruise Guru offer reduced deposits as part of our promotional offers. These deposits

have their own set of terms and conditions. Depending on the terms and conditions

set out in your Future Cruise Credits our reduced deposit promotional offers may not

be applicable.

Other promotional offers may be offered by Cruise Guru in which will have their own

applicable terms and conditions and may not be combinable with other offers from

Cruise Guru or the cruiselines and/or third-party suppliers.

Consecutive Cruises

Consecutive cruises are two or more cruises taken immediately after one

another(back-to-back) on the same ship. There may be a duplication of onboard

programmes, menus and entertainment. Due to the preparation of the ship between

sailings, some shipboard facilities may not be available on change over days. On the

changeover day, it may be necessary for you to disembark the ship in order to comply

with customs and immigration requirements and to re-register for your next cruise. It

may not be possible for you to retain the same stateroom on consecutive cruises.

Consecutive cruises are treated as independent cruises for the purpose of payments,

changes and cancellations. Onboard credit offers are not transferable between any

cruises, including consecutive cruises.

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Passenger Services Act (Jones Act) - USA Consecutive cruises

Due to restrictions under the U.S Passenger Vessels Services Act (Jones Act), we

cannot accept reservations for consecutive itineraries that begin in one U.S port and

conclude in a different U.S port. In the event such an itinerary is booked, Royal

Caribbean International reserves the right to cancel one of the cruises at the guests’

expense and/or the guest shall be responsible for any and all Jones Act fines that

result due to such booking.

Fuel, Taxes and Surcharges

In the event of there being any adverse movement in currency exchange rates or cost

of fuel or other operating costs of the vessel or of Royal Caribbean between date of

reservation of passage and sailing, Royal Caribbean shall be entitled to impose a

surcharge upon the passage fare of the amount to be assessed by Royal Caribbean

which the passenger shall pay prior to embarkation.

Options - Transfers, Pre & Post Accommodations

If you purchase transfers, pre or post accommodation packages through Royal

Caribbean you are required to provide your arrival/departure information to Cruise

Guru. You need to Contact Us with your flight arrival/departure details, including airline

name, flight number and arrival and departure cities. If this information is not received

before your departure we cannot guarantee your transfers will be available.

Guarantee Cabins (GTY Booking)

If a GUARANTEED stateroom (GTY), is booked an identical or higher category

stateroom (for the same price) will be assigned at any time after booking is made and

may not be advised until day of sailing. The allocated stateroom may be located on

any passenger deck on the ship, but you will be assigned AT LEAST the category for

which you paid. Your stateroom assignment will be advised when you check in for

your cruise. Please note: Guarantee staterooms assigned may be equipped differently

from general category description including certain staterooms with obstructed view

and modified accessible staterooms.

Once your GTY stateroom has been allocated to you, Royal Caribbean are unable to

accept any changes requested by you. Guests booked in GTY cabins may not be

berthed with other travelling parties due to availability.

When booking a guarantee stateroom, bookings cannot be cross referenced for cabin

assignments but can be cross referenced for dining only. To cross reference cabin

assignments, bookings MUST be made with an original cabin assignment to apply.

In the event of you booking back-to-back cruises in guaranteed staterooms, you may

be allocated different staterooms on each cruise. You will be required to move

between staterooms on the changeover date.

Upgrade & Stateroom Change Policies

Royal Caribbean reserves the right to upgrade a guest or guests to more expensive

category accommodation at no additional cost. Royal Caribbean also reserves the right

to move guest/s from their original stateroom number booked to another stateroom in

the same category. Stateroom changes can occur at any time including up to the day

of sailing and is always at the discretion of Royal Caribbean. If you do not wish to

have your stateroom changes, you need to advise Cruise Guru at time of booking your

request to decline an upgrade or change in stateroom. Please note, the request to

have no stateroom changes made to your booking cannot be guaranteed.

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Single Guests

Single occupancy may be available in select categories at a higher charge. The

supplement for single use of a stateroom varies depending on availability, sailing date,

duration and stateroom category for the chosen departure. Please note that the

percentage of the sole occupancy supplement may be increased without prior notice.

Single occupancy availability is capacity controlled and is always at the discretion of

Royal Caribbean.

Third Guest & Children’s Fares

Fares for third/fourth guests in a stateroom vary by sailing date, destination, voyage

duration and stateroom category. Both third and fourth guests in a stateroom pay the

same fare, including children. Child fares where applicable only apply when children

occupy the 3

or 4

bed in a stateroom and/or suite. Triple and Quad occupancy

staterooms are subject to availability and are capacity controlled. A stateroom must

be assigned at time of booking that is equipped with third and/or fourth guest

bedding. Triple and Quad bedding configurations may differ per stateroom. Guarantee

staterooms cannot be assigned to a triple or quad booking.

Confirmation for triple and quad occupancy staterooms may sometimes be on a

request basis and require external confirmation.

Gratuities – Tips

For the Australian market, onboard service charges (gratuities) for stateroom

attendants and dining room staff are included in your voyage fare.

An 18% gratuity* is also automatically added to beverages, mini bar items, spa &

salon purchases.

For international cruises the onboard automatic tip is USD16.50*, or USD18.50* for

suite guests, applied to each guest’s SeaPass account on a daily basis. The tip applies

to individual guests of all ages and stateroom categories. As a way to reward our crew

members for their outstanding service, tips are shared between dining, bar & culinary

services staff, stateroom attendants and other hotel services teams who work behind

the scenes to enhance the cruise experience.

In the unlikely event a guest onboard being charged the daily automatic tip does not

receive satisfactory service, the guest may request to modify the daily amount at

their discretion by visiting Guest Services onboard and will be able to do so until the

morning of their departure. Guests who have pre-paid their tips will not see a daily

charge during their cruise.

The automatic daily gratuity is based on customary industry standards. Applying this

charge automatically helps to streamline the recognition process for the crew

members that work to enhance your cruise.

*Amounts are subject to change.

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Dining

You have a choice of options for dinner in the Main Dining Room.

Fixed sitting – dine at the same reserved table each night on either early or late

sitting (approximately 6pm and 8.30pm respectively). Please request your preferred

seating and table size at the time of booking and your table number will be confirmed

in your stateroom at the start of your cruise.

My Time Dining - (open seating). Giving guests flexibility with their evening dining.

You can decide when you would like to dine between the hours of 6pm and 8.30pm

each evening.

My Family Time Dining - available onboard selected sailings for the earliest dining time

(varies by ship & sailing) for guests aged between 3 – 11 years at the date of sailing.

Dining times may vary slightly on port days.

Room service is available throughout the day and will incur a US$7.95 delivery charge

per stateroom order, with the exception of Grand Suites and above. Continental

breakfast is complimentary.

Royal Caribbean cannot accept any bookings which are conditional on your preferred

seating time being or becoming available before departure. If you cancel because

your preferred seating time is not available (whether or not this was confirmed at the

time of booking) normal cancellation charges will apply. Seating time requests cannot

be guaranteed.

Special Diets

Guests must notify us of any dietary requirements at time of booking. If you have any

special dietary needs, Royal Caribbean International will use best endeavours to

accommodate the following special dietary needs onboard: food allergies, gluten free,

vegetarian, diabetic, low-fat, low-sodium, and low-cholesterol. Other special diets such

as Kosher and lactose-free meals may be available upon advanced request. Please

Note: Kosher meals are pre-packed and are only available for dinner in the Main Dining

Room. Royal Caribbean International does not provide baby food.

To accommodate special services or requirements such as dietary requirements,

medical requirements, pier embarkation assistance, wheelchair use etc., Royal

Caribbean International requires the information in writing 45 days prior to the sail date.

However, Kosher meal requests must be supplied in writing 100 days prior to sail date

for cruises in Australia/New Zealand and Asia; 90 days prior to the sail date for cruises

in Europe and South America and 45 days prior for cruises in North America. Any dietary

requirements caused by medical conditions must be provided to us at the time of

booking. Please note that whilst Royal Caribbean can take requests for specific dietary

requirements and take note of food intolerances, this is confined to the Main Dining

Room on each ship. We are unable to guarantee or accept responsibility that the food

served in any other food establishment onboard our ships will be able to cater for specific

dietary requirements and food intolerances.

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Alcoholic Beverages Policy

The minimum age to consume alcohol on Royal Caribbean International ships on sailings

originating in:

- Europe, Asia, Australia and South America is eighteen (18), and

- North America is twenty-one (21).

The originating turnaround port dictates the policy (eg such as in a crossing from Europe

to the US it would be 18 or from the US to Europe or Asia it would be 21). Royal

Caribbean reserves the right, on rare occasions, to raise the minimum age of alcohol

consumption on any sailing when local laws require or permit such a modification.

Unless otherwise permitted by security personnel or crew, guests are prohibited from

bringing alcoholic beverages onboard; with the exception of embarkation day when

each guest who is of drinking age will be permitted to bring onboard with them one

(1) sealed 750 ml bottle of wine or champagne. Boxed wine and other containers are

prohibited. Security personnel may inspect containers (including water bottles, soda

bottles, mouthwash, canteens, etc.) at any time and will dispose of alcohol concealed

in such containers. Alcoholic beverages that are purchased from onboard shops or in

ports of call must be presented to security upon re-boarding and will be secured by

ship’s personnel. Alcohol secured by ship’s personnel will be returned to guests just

prior to the conclusion of their cruise vacation. Guests who are under the permitted

drinking age will not have alcohol returned to them.

Alcoholic beverages purchased in ports of call or from onboard shops will be stored by

the ship and delivered to guest staterooms on the last day of the sailing. Alcohol will

not be delivered to any guest that does not meet the minimum age requirement.

Security may inspect containers (water bottles, soda bottles, mouthwash, luggage

etc.) and will dispose of containers they reasonably believe to be holding alcohol.

Royal Caribbean International’s Guest Conduct Policy may be enforced, up to and

including disembarkation, if a guest violates any alcohol policy.

Guests who violate any Royal Caribbean International alcohol policies, (e.g. over

consume, provide alcohol to people under the minimum age requirement,

demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security

and or luggage check points or any other time), may be disembarked or not allowed

to board, at their own expense, in accordance with our Guest Conduct Policies. Guests

under the minimum age requirement will not have alcohol returned to them. Royal

Caribbean International is committed to the responsible service of alcohol and

reserves the right to revoke or otherwise restrict the service of alcohol to any guest,

regardless of age.

If during a cruise a guest reaches a birthday that will change their adherence to our

alcohol policy, they may visit the Guest Services Desk on that day and on showing

their passport as proof of age. Their records will be updated to allow them to purchase

and consume alcohol, as long as the other requirements of our alcohol policy are met.

Documentation

Your cruise documents are emailed directly to you at least 50 days prior to sailing.

Royal Caribbean no longer print paper tickets. Your reservation must be finalised and

paid in full in order to receive your documentation.

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To check in online visit www.royalcaribbean.com.au, if you check in online, take your

signed SetSail Pass and identification to the cruise terminal. If you have not checked

in online, you need to take your cruise documents and identification documents to the

cruise terminal for assistance. Please ensure you are at the cruise terminal early enough

to ensure you are checked in and on board the ship no later than 90 minutes prior to

sailing. If you arrive after this time, you will be denied boarding and your booking will

be cancelled and you will incur cancellation fees.

Passports / Visas / Immunisations

Cruise Guru & Royal Caribbean do not provide advice regarding passports and/or visas.

However, all guests are required to carry a passport usually valid for 6 months after

disembarking the ship, and any necessary visas. Please contact your nearest consulate

for the most up to date information regarding visas. As to immunisations, please check

with a travel medicine specialist or local health department for specific

recommendations and/or requirements. We recommend the use of

www.smartraveller.gov.au for advice in these areas. All matters relating to compliance

with the laws and regulations of all immigration authorities are solely the passenger’s

responsibility. Find visa information here.

Passports, visas and vaccinations are your responsibility. Without the necessary

passport, visas and/or vaccinations, local authorities may deny you boarding, prevent

you from going ashore, issue a fine or deny the ship entry into the port.

For international cruises (cruises that visit a foreign port), passports are required for all

passengers and must be valid for a minimum of 6 months beyond the date of the cruise

return. In addition, travel on our cruises will not revalidate an Australian or New Zealand

re-entry visa. For domestic cruises (cruises that do not visit a foreign port), a valid

passport or government issued photo identification is required. For Australian

passengers, a current Medicare card and a copy of their birth certificate can be used for

passengers under 17 years of age. If the child has a different surname to the parent or

guardian then they can use a Medicare card as long as a parent’s name travelling with

the child is included on the same card.

Minors and Children

Infants sailing on a cruise must be at least six (6) months old as of the first day of the

cruise, or twelve (12) months old as of the first day of the cruise for Transatlantic,

Trans-Pacific, Hawaii, selected South American cruises and other selected

cruises/cruisetours. For cruises with 3 or more consecutive ‘sea days’ (where the ship

is not in port, including days spent ‘scenic cruising’) infants must be at least 12 months

of age on the first day of the cruise. In consideration of the limitations of the shipboard

medical facility, equipment and staff, the company cannot accept waivers, releases or

requests for exceptions to this policy.

Stateroom occupation rules

For cruises that commence from departure port in Europe, Asia, South America, New

Zealand or Australia, the minimum age requirement to sail is eighteen (18).

For all other cruise departure countries, the minimum age requirement to sail is twenty-

one (21).

Guests who do not meet the age requirement will not be assigned to a stateroom unless

accompanied in the same stateroom by an adult meeting the age requirement. This age

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limit will be waived for children sailing with their parents or guardians in connecting

staterooms. A guest’s age is established as their age upon the first day of sailing.

Connecting staterooms are counted as different staterooms for this policy, except for

minors sailing with their parents or legal guardians in adjacent staterooms. Adjacent

staterooms are staterooms that are physically directly next door or directly across the

hall – the doors to the staterooms have to be in the same hallway as one another.

The only exception to this policy is for married couples (16 years and above on cruises

commencing from non-North American ports) who are allowed to sail together in a

stateroom without anyone over the age of 18/21 being required. Documentary proof of

marriage will be required in advance.

Adults who are not the parent or legal guardian of any minor aged 17 or under travelling

with them are required to present the minor’s valid passport and applicable visa (or for

domestic Australian cruises a certified copy of minor’s birth certificate) and 1 original

legally affirmed or notarised letter signed by at least one of the minor’s parents/legal

guardians along with 1 copy of the legally affirmed or notarised letter. The letter must

authorise the travelling adult to take the minor on the specified cruise and must

authorise the travelling adult to supervise the minor, sign applicable sports waivers and

permit any medical treatment that must be administered to the minor which in the

opinion of the treating doctor needs to be carried out without delay.

A letter can be legally affirmed or notarised by a practicing solicitor, notary or

commissioner for oaths who may charge a fee for this service. If such evidence is not

produced, the minor(s) concerned will not be permitted to board the ship or undertake

the cruise.

Royal Caribbean will not be responsible for any costs, expenses or losses suffered as a

result either by the minor affected, the person(s) paying for their cruise (if not the

minor him/herself), or any persons travelling with the minor who decide not to continue

with the holiday as a result of the failure to produce a letter of authorisation as set out

above.

Royal Caribbean will not pay any compensation or give any refund to any minor who

we have not permitted to board the ship, any person paying for the minor’s holiday (if

not the minor him/herself), or any persons travelling with the minor who decide not to

continue with the cruise themselves as a result of the failure to produce a letter of

authorisation.

Please note that parent(s)/legal guardian travelling with a minor who has a different

surname to the parent(s)/legal guardian, will be required to produce official proof such

as a full birth certificate/divorce papers etc to prove that they are the parent(s)/legal

guardian of the minor(s) concerned.

Individual staterooms can be booked by married couples one of whose minimum age is

eighteen (18) (proof of marriage is required at time of booking).

Onboard there are certain facilities where entry is restricted by age. Persons using the

Day Spa must be over the age of 18 and over 16 to use the Fitness Centre. Full details

of onboard facilities with age and height restrictions are contained within the Daily

Programme, which is available from the Guest Relations Desk.

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Health Requirements

Please contact your health professional at least eight weeks prior to travel for advice

and the most up to date health requirements for the destinations you are travelling to.

Further information may be obtained from the World Health Organisation www.who.int

Pregnancy

Royal Caribbean welcomes pregnant women but will NOT accept guests who will enter

the 24

week of pregnancy by the beginning of the cruise. All pregnant guests are

required to bring a doctor’s fit to travel letter with them to the pier, stating the number

of weeks pregnant at date of sailing and that they are not a high risk pregnancy. A copy

of the fit to travel letter together with your booking number should be sent via

email([email protected]m)to special services at least 6 weeks prior to sailing.

Special Requests

You must ensure you are medically and physically fit for travel and that such travelling

will not endanger yourself or anyone else. If you have an existing medical condition or

should one arise after booking that may require you to have treatment or attention

during your cruise, you are required to provide this information in writing. For guests

with physical disabilities, select staterooms can be arranged. For guests that use

wheelchairs you must have your own collapsible wheel chair and you may find that

certain areas of the ship will not be accessible. Details of the wheelchair specifications

need to be provided to reservations. The use of a wheelchair may prevent your

participation on certain activities such as tenders, shore excursions and thus prevent

you visiting certain ports of call.

Guests affected by disability or medical condition must be self-sufficient or travel with

someone who can provide assistance.

If you have any special requests such as a baby cot or refrigerator, you must Contact

Us by email to submit your request. Special requests cannot be guaranteed. Not

meeting any special request for any reason will not be a breach of contract on our part.

If there are additional cost involved, these will be invoiced to you.

On board Medical Centre

Each ship has a Medical Centre staffed by registered doctors and nurses, who are

available during scheduled clinic times to provide medical care for everyone on board

with limited facilities. The Medical Centre is only for medical needs arising on board

and cannot cater for treatments that you are aware of prior to you going on holiday.

While at sea or in port the availability of medical care may be limited or delayed; all or

part of the cruise may be in areas where medical care and evacuation may not be

available. Fees and charges relating to medical services are charged at private rates

and will be added to your shipboard account. In Australia, this will not be covered by

Medicare or private health insurance and will need to be claimed through travel

insurance (see travel insurance section).

Fuel supplements

Currently Royal Caribbean have no fuel supplement charge however, Royal Caribbean

reserve the right to reinstitute a fuel supplement in the future.

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Shore Excursions

Royal Caribbean offer shore excursions for you to enjoy in every port of call visit, and

often at the end of the cruise when you disembark, which will drop you at the airport

or city centre when it is finished. Shore excursions can be available and pre-booked

up until 4 days before your cruise. After this point, you must then wait until you board

to book your tours. Sometimes the excursions are not available until nearer your

cruise than 6 months, so we advise to check back at regular intervals. Full details are

available for viewing via the Royal Caribbean website or by downloading the Royal

Caribbean app.

Travel Insurance

We strongly recommend that all guests independently purchase comprehensive Travel

Insurance for the full purchase price of the cruise as well as air and/or land program

arrangement costs plus medical cover. You can organise your insurance through

Cover-More Travel Insurance by clicking here.

Important Notice

The transportation of guests and baggage on Royal Caribbean vessels is provided solely

by Royal Caribbean and is governed by the terms and conditions printed on the Passage

Contract. The Passage Contract will be included with guests travel documents, is

available upon request, or can be accessed through the website at

https://www.royalcaribbean.com/aus/en. This contains complete and important

information regarding cancellations, itineraries, Royal Caribbean’s liability, health and

immigration requirements, and other relevant terms and conditions.

Responsibility

Cruise Guru accepts bookings subject to the following conditions:

Cruise Guru acts as the co-ordinator for all persons taking any service*, and in the

making of arrangements for the service. Cruise Guru does not own, manage, control

or operate any component of the delivery of services and all coupons, receipts and

tickets are issued subject to the terms and conditions specified by the laws of the

country where a service is provided.

Cruise Guru acts as an agent for the owners contractors and suppliers of services and

assume no responsibility for the loss or damage to baggage, property or for injury or

illness or death, or for any damages or claims of damage to persons or property, delays,

transport failures, strikes, wars & uprisings, or acts of God etc over which we have no

control. Clients are strongly advised to insure adequately for the full duration of their

travel arrangements in respect of illness or injury death baggage and personal effects.

While Cruise Guru will use its best endeavours to ensure services* are performed as

advertised, reasonable changes in the itinerary may be made without notice where

deemed necessary or advisable by Cruise Guru or the operator. Further, whilst Cruise

Guru will take all reasonable steps to provide enjoyable services*, Cruise Guru accepts

no liability for any loss of enjoyment whatsoever, and howsoever experienced by a

passenger.

All matters rising to any service* provided by Cruise Guru but not in respect of other

things governed by the law of the state of New South Wales.

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* Service/s refer to all accommodation & hotels or accommodation, cruises, flights,

ground transportation / transfers, meals & beverages, shore excursions and tours.

Information collected in the booking process will be treated in accordance with Cruise

Guru’s Privacy Policy as displayed on the Cruise Guru website.

NB – Please note that these terms and conditions can change without prior notice

To be read in conjunction with or for further information, please refer to the Royal

Caribbean’s website https://www.royalcaribbean.com/aus/en.