1. Know your balance before you go shopping by visiting
www.ebtedge.com or call Customer Service.
2. Swipe your Washington Quest EBT Card through
the Point-Of-Sale (POS) terminal OR hand your card to the
clerk/cashier.
3. Be sure to tell the clerk which account to charge (food or cash).
4. Enter your four-digit Personal Identification Number (PIN) on
the keypad. The terminal will show ****.
5. Press the OK or ENTER key.
6. The clerk enters the purchase amount and, if it is correct, you press
the YES key.
7. The clerk will hand you your receipt. Make sure the information
on the receipt is correct.
8. Keep this receipt so you will know your new balance the next time
you shop.
When a retailer is paid either too much or too little from your EBT
account due to a computer system problem, a correction may be
made to your balance. This correction could impact your current
or next month’s balance. You will be mailed an EBT adjustment
notice of the correction if it reduces your balance.
What if there is an incorrect transaction on my
account?
Benefits will be deposited into your EBT account on the same day
each month, even if it falls on a weekend or holiday. All benefits are
available by 9 a.m. Pacific time. Any benefits you have left over
at the end of the month will be carried over to the next month.
When do I get my benefits?
You can use your Washington Quest EBT Card at participating stores
and ATMs (for cash benefits only) across the country.
You can also use your card wherever you see the Quest logo. If you
do not see the Quest logo, ask the store manager if you can use your
card in the store to buy food or get cash benefits.
Where can I use my Washington Quest EBT Card?
If your Washington Quest EBT Card is lost, stolen or damaged,
you should call Customer Service immediately, toll free at
888-328-9271 to have it deactivated and a replacement card mailed
to you.
What should I do if I lose my card?
WASHINGTON QUEST EBT QUESTIONS
AND ANSWERS
1. Insert or swipe your card.
2. Enter your PIN and press the OK or ENTER key.
3. Select the key marked WITHDRAW CASH and then select
CHECKING
4. Enter the amount you’d like in whole dollar amounts,
for example, $20, $40, $60, etc.
5. If there is a surcharge:
• Select YES to accept it and continue with the transaction.
• Select NO to cancel the transaction if you don’t want to pay
the surcharge.
6. Take your card, your receipt and your cash. If an ATM keeps your
card, contact Customer Service at 888-328-9271.
7. Count your cash and compare it to your receipt.
8. The ATM receipt will show the cash balance still available.
It may take several transactions to withdraw all of your cash benefits
from an ATM if the machine has a limit on the amount of cash you
can withdraw each time. There may be a surcharge charged by the
ATM for each transaction.
Each month your benefits will automatically be added to your account.
You will use the same Washington Quest EBT card every month to get
your benefits. As you use your benefits to get cash or buy goods, your
account balance will decrease. There is no need to replace your card
unless it is lost, stolen or damaged.
How do I get my benefits with the Washington
Quest EBT Card?
HOW TO USE YOUR WASHINGTON
QUEST EBT CARD AT AN AUTOMATED
TELLER MACHINE (ATM)
(For a withdrawal of cash benefits ONLY; food benefits cannot be accessed
through an ATM)
Your card number is the 16-digit number printed on the card.
What is my card number?
Call Customer Service and they will assist you. The toll free number is
found on the back of your card. Customer Service is available 24 hours a
day, seven days a week.
What if my card won’t work?
A PIN is a four-digit secret number that allows only you to use your
Washington Quest EBT Card. An EBT card won’t work without a PIN.
Never tell your PIN to anyone! If someone knows your PIN, they can
use your card to get ALL of your benefits and those benefits won’t
be replaced.
What is a Personal Identification Number?
Immediately select a new PIN by calling Customer Service, or by
changing your PIN online at www.ebtedge.com or the ebtEDGE
mobile app.
What should I do if someone finds out my PIN?
The easiest way to know your account balance is to keep your
receipts. If you don’t have your receipts you may check your
balance at www.ebtedge.com or the ebtEDGE mobile app or you
can call Customer Service. You should always know your account
balance before you shop.
How will I know my account balance?
If you enter the wrong PIN, you have three more chances to enter the
correct number. If the correct PIN isn’t entered by the fourth try,
the card will be locked to protect your account. You won’t be able to
use the card again until after midnight, unless you go into the local
DSHS Community Services Office to have the lock released. In some
cases, your card may be taken by the ATM. If the ATM keeps your card,
contact Customer Service.
What if I enter the wrong PIN?
You can select your four-digit PIN by calling Customer Service or
in person at your local DSHS Community Service Office (CSO).
Don’t use an easy to guess PIN such as “1234, or “0000” or any easy
to guess pattern.
How do I select a PIN?
Welcome to Washington Electronic Benefits Transfer
(EBT) and the Washington Quest EBT Card — the safe,
convenient and easy way to use your benefits.
If you qualify for basic food benefits, you can use your Washington
Quest EBT Card to buy eligible food items at any participating store
including those that offer online purchasing.
If you qualify for cash benefits, you can use your Washington Quest
EBT Card to get cash or pay for purchases at participating stores and
withdraw your benefits at ATMs.
HOW TO USE YOUR WASHINGTON
QUEST EBT CARD AT THE STORE
It’s so simple!
The steps may be different for each type of POS machine or checkout
system you use. Ask the clerk if you need help.
Only the exact amount of your food purchase is deducted from your
food benefit account. Stores will not give you change for food benefit
purchases.
You may use your cash benefits at stores to make a cash-only
withdrawal or to purchase both food and non-food items (soap, diapers,
etc.). Stores may also provide cash back when you make a purchase from
your cash account. If you have any questions, ask the clerk.
If you forget your PIN or want to change your PIN, you can call
Customer Service.
What if I forget my PIN?
How do I take care of my card?
1. Sign the back of your card.
2. Don’t write your PIN on your card.
3. Keep your card safe and clean.
4. Don’t bend your card.
5. Keep your card away from magnets and electronic equipment,
such as TVs, microwaves, etc.
6. Don’t place it in direct sunlight, such as on your car’s dashboard.
7. Don’t throw your card away; you use the same card every
month as long as you receive benefits.
8. Excessive card replacements may be subject to investigation for
fraudulent use.
DSHS 22-310 (Rev. 09/21) 52078i004
USDA is an equal opportunity provider and employer.
For account information, visit
www.ebtedge.com
Or use the ebtEDGE mobile app
Using the
Washington
Quest EBT Card
PENALTY WARNING:
It is illegal to sell or attempt to sell an EBT card, or
exchange or attempt to exchange food benefits for
anything of value such as: cash, drugs, weapons,
or anything other than eligible food items from an
authorized retailer. Intentional misuse may result in
disqualification, fines, and legal actions, including
criminal prosecution.
or call
888-328-9271
711 (TTY State Relay)
800-833-6385 (Telebraille)
Customer Service
If you want to purchase eligible food items with your food benefits,
and the POS machine isn’t working or there isn’t one at the store,
the cashier will fill out a paper form called a food benefit voucher.
The cashier will write in your Washington Quest EBT Card number
and the amount you are spending. DON’T give the cashier your PIN.
The cashier will call to see if you have enough benefits in your food
benefit account to buy the food; they will not check your cash benefit
account. If there is enough in your food benefit account, you will be
asked to sign the voucher, and you will be given a copy of it. It is very
important to keep this copy so you can subtract what you spent from
the balance shown on your last EBT receipt. This will give you the
current amount on your account. The store cannot process a manual
voucher for cash benefits.
What happens if the Point of Sale (POS) machine is not
working?
No, you may only withdraw cash from an ATM or through a POS
machine that offers cash back at a participating store. If you
have questions about your cash or food benefit accounts, call
Customer Service.
Can I go to a bank teller and withdraw money or inquire
about my EBT account?
You can make a POS machine purchase or a cash back transaction at
participating stores to get these funds.
If I have less than $10 worth of cash benefits on my
Washington Quest EBT Card, how will I get it out?
There is never a transaction fee for using your food benefits to buy
food with your Washington Quest EBT card. There is also never a
transaction fee for using your cash benefits to buy food or get cash at
a POS machine.
There can be a surcharge. A surcharge is an additional fee charged by
the owner of an ATM or POS machine for using that machine to make
a cash withdrawal. Surcharges, if any, will also be taken from your
cash account automatically. If you don’t want to pay the surcharge,
simply cancel your transaction and go to another ATM or POS location
that does not charge a surcharge.
Are there any transaction fees or surcharges for using
my Washington Quest EBT Card?
It is against the law to use an EBT card or cash from an EBT card at
taverns, bars, liquor stores, bail bond agencies, adult entertainment
venues, and any establishments where minors are prohibited,
to gamble, get a tattoo or body piercing, or to purchase tobacco,
marijuana or marijuana-based products.
Are there any restrictions on how I use my
EBT cash benefits?
Benefits not used during the issuance month will carry over to the
next month.
If you do not use at least some of your benefits within 274 days, the
benefits will be cancelled. In some cases, these benefits will not be
replaced.
What happens if I do not use my benefits?
No. You may only withdraw money from your cash account.
Can I deposit money into my EBT account?
Instead of using EBT, you may choose to have your cash benefits
deposited every month directly into your personal bank account.
You cannot use direct deposit for food benefits. Contact DSHS for
more information or call toll-free 888-235-2954.
What is Direct Deposit?
You may choose a person, called an Alternate Cardholder, to access
your benefits for you. The Alternate Cardholder must go to a local office
to receive their own Washington Quest EBT Card and PIN. If you need
an Alternate Cardholder, choose a person you trust. Remember, lost
or stolen benefits will not be replaced. You can cancel an Alternate
Cardholder’s card by calling Customer Service.
What is an Alternate Cardholder?
To report any change, including updating your address, contact DSHS
by calling 877-501-2233 , or use www.washingtonconnection.org
to report changes online.
What if I plan to move or change my address?
• If your card is lost, stolen or damaged.
• If you have forgotten or lost your PIN.
• To select or change your PIN.
• To find out your balance.
• To hear your last 10 transactions.
• To request a two-month history of transactions.
• If you have questions about a transaction.
• If you have questions or need help with your card.
When do I call Customer Service?
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