Storefront Finder
USER GUIDE
OCTOBER 2015
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WELCOME
This document provides instructions on how to use the
Covered California Storefront Finder tool on CoveredCA.com.
Covered California knows that offering in-person assistance to
consumers is important to help them understand their health
care options and to successfully enroll.
Storefronts are permanent oce locations, open to
walk-ins, providing consumers with free, condential in-person
assistance. Consumers looking for a storefront can search
Covered California’s website for a variety of storefronts by zip
code, day/hours of operation, and languages spoken.
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CONTENTS
Get Started
Filter Search
Search Results
Storefront Listing Details
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Get Started
To begin, visit Covered California’s website at CoveredCA.com. On the home
page, click “Find Local Help to Enroll” button. Then click “Find a
Storefront Near You” button
COMPUTER VIEW MOBILE DEVICE VIEW
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Icon Description Notes
Search
Search for a Storefront near you by entering any of the following elds:
• Address
• City or zip
• Point of interest (e.g. Golden Gate Bridge)
When done, click enter for search results to appear.
Filter
This section adds criteria and narrows your search results. You can lter by:
• Region
• Enroller Type (e.g. Certied Insurance Agent, Community Partner)
• Languages Spoken
• Hours of Operation
• Currently open Storefronts (additional information about this feature
provided on next page)
Current Location
To search for storefronts near your current location, tap the Geo-locate
button. You must allow location services on your computer or mobile device
to enable the Storefront nder tool to retrieve your current location (latitude-
longitude).
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Caution
To ensure the Storefront Finder tool works properly, you will need to
allow location services on your computer or mobile device.
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Filter Search
The Storefront Finder tool offers lter
options to help users rene search results.
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Icon Description Notes
By Region
The lter “By Region” will provide storefronts within the following areas:
• Northern CA – 30 mile radius from Sacramento
• Central CA – 30 miles from Fresno
• Southern CA – 30 miles from Los Angeles
Note:
• Only one option can be selected.
• You do not need to click the blue “SELECT” button – the results will automatically appear.
Enroller Type
The lter “Enroller Type” provides the option to nd storefronts that oer:
• Certied Insurance Agents
• Community Partners –Certied Enrollment Counselors and Certied Application Counselors
• Or both - for all storefronts
Note:
• Only one option can be selected.
• You do not need to click the blue “SELECT” button – the results will automatically appear.
Languages Spoken
The lter “Languages Spoken” provides the option to nd storefronts that have Certied
Insurance Agents and/or Community partners that speak specic languages. There are 13
dierent languages to choose from, including the dierent types of dialects, such as, Cantonese
and Mandarin, plus Hindi and Punjabi.
Note:
• This is a multi-choice eld. Selecting multiple options will provide a list of storefronts that
oer at least one of the languages selected.
• You must click the blue “SELECT” button for your results to appear.
Opens At
The lter “Opens At” lters storefronts at the hour the user species.
Note:
• The check box next to the time eld must be selected to display the correct results,
otherwise the lter is not applied.
• Once the box is checked, the time/day must be entered.
• Or choose the “Open Now” button to see storefronts that are currently open.
• To complete your lter selection, click the blue “SELECT” button to see the results of the
storefronts.
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Search Results
Your search results are displayed directly on and below the map.
COMPUTER VIEW MOBILE DEVICE VIEW
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Icon Description Notes
Zoom
Using the plus (+) and minus (-) symbols, you can zoom in on an area to see
more storefronts in numbered pins. Also, you can move to the left, right, up or
down by clicking on the white circle that contains arrows.
Storefront Listings
(Tiles)
Search results will display the storefront listings in tiles. Each tile provides a
preview of the storefront’s name, address, distance from search criteria (in
miles) and buttons for Google Street View and Directions.
Each Storefront listing tile is numbered and organized by distance from the
search criteria. The search results list the Storefronts within a 30 mile radius
from the center of your search. Clicking on the Storefront tile will expand the
tile with additional information about the storefront.
Pins on Map
Each numbered pin on the map relates to a storefront listing tile below with the
same number. Once you select the numbered pin on the map, the storefront
listing tile will expand with more detailed information.
Icons on the map include:
• Red Cluster Icon – Contains 100+ storefront listings in area
• Yellow Cluster Icon – Contains 10+ storefront listings in area
• Blue Cluster Icon – Contains under 10 storefront listings in area
Pin - Individual storefront listing
Cluster icons contain a number indicating the number of storefronts in that
area. Once you click on one of the cluster icons, it will zoom into that area and
you can continue to zoom in until you see individual pins.
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Storefront Listing Details
Each storefront listing expands with
detailed information about that
storefront location.
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Icon Description Notes
Storefront Detail
Once you select a numbered pin, the tile turns blue and displays the
storefront’s detailed information which includes:
• Photo of the Storefront from the street
• Storefront Name
• Address
• Languages spoken by Certied Enrollment Representatives
• Telephone number
• Email address
• Hours of operation
• Street view
• Directions to Storefront
Hours of Operation
The hours of operation will display once you click “Hours of Operation” or the
(+) sign to the left. This displays the days of the week and hours during the day
the Storefront is open and accepting walk-ins or appointments. We encourage
you to call ahead to ensure the Storefront is open or to make an appointment.
Get Directions
Click the “Get Directions” button to get turn-by-turn directions provided by
Google maps from your current location to the Storefront site. An alternate
route will also be displayed.
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QUESTIONS?
For any questions regarding Covered California™
or this Storefront Finder User Guide, please contact
[email protected].
Storefront Finder
CoveredCA.com